This profile has been claimed by the business owner or representative.
iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
Get directions
no communication , took a long time and wasn't given what I asked for with no reason
Business response:
We truly apologize if you did not obtain a response in a timely manner. Please be advised that the approved amount is automatically calculated by our system which considers your income, bill payments, as well as other types of information. We would love the opportunity to discuss with you further & one of our specialists will contact you shortly.
Total joke legit don't waste your time these guys are clowns lol took me 2 days I asked for 1300 they approved me for 100 bucks lol total waste of time lol
Business response:
We truly apologize if you did not obtain a response in a timely manner. Please be advised that the approved amount is automatically calculated by our system which considers your income, bill payments, as well as other types of information. We would love the opportunity to discuss with you further & one of our specialists will contact you shortly.
Worst people to deal with ever. I've been trying to contact them since my agreement was sign about how they need to cancel their transfer since it went to an account that's not open and the bank it was heading to is unable to stop or change it. They haven't answered once, if you manage to find their customer support line don't waiste your time. It tells you to email or text them and just repeats it over and over and over. Not once do you speak with an actual person. DONT USE THESE CROOKS!!!
Business response:
Here at iCASH, we see 1 and 2-star reviews as opportunities for us to improve. We’re sorry you didn’t get the experience that we want all iCASH customer to receive. If you’d like to talk with us further, please reach out at support@icash.ca.
Had too many questions of private information before I could even see I'd I qualify
Business response:
Hello Melanie, iCash is a licensed lender that operates under strict regulations and part of the process is to obtain information to make sure we perform a proper review of your application. We would like to take the opportunity to assist you and improve your experience with us. Please contact us at support@icash.ca.
long wait time (I owe)
Business response:
Hello! You will obtain a response after finishing your application. If your loan falls into manual review, our agents will have it reviewed in the next few hours. Depending on when you apply during the month, the delay may vary based on the volume of applications. But rest assured that our team works 24/7 to provide you the best experience.
Never got a loan before and never will..... These types of services seem great in theory but just know the interest is crazy high to pay back And I'm one who struggles monthly because of disability/government assistance
Business response:
Dear Jennifer, We are committed to helping our clients get back on track and achieve their financial goals.iCASH is a fully licensed and trusted lender. Please note that the cost of borrowing is fixed by the consumer protection of each province in which we are licensed. If you'd like to talk with us further, please reach out at support@icash.ca.
Worst app experience and customer service experience
Business response:
Sincerely appreciate your feedback and review as it provides valuable insights that help us continuously improve our customer service. We are committed to delivering the best possible experience for our customers, your feedback plays an important role in helping us achieve this goal.We will contact you to assist with the online application process.
They are incompetent, impossible to get an actual person to respond to your email, only automated emails never on time and takes days to get your money. Never use this pathetic service if you need money fast because you won't get it when you need it.....
Business response:
Hello Steve, We are real people and we are sorry our services did not meet your expectations. We understand how it can be frustrating to have to wait when you really need a new loan. Rest assured that our services are open 24/7 to serve you fast when you really need it. If you wish to discuss further, please send us an email at support@icash.ca.
For second loan i started the process at 1pm on friday have not gotten an e-mail for final step now it is 5:50am on Sat.i know you were very busy on friday but this is unaceppable .them a lady told me i did not have i frist load with you ,i told her i did and that you received your payment it is showing on ny bank account and still said i didn't because it does not show i ever had a frist loan now that's crazy.
Business response:
Hello Rodney! Our system shows that you have been approved already. Please know that we are currently experiencing a very high volume of applications. Our goal is to provide consistently reliable service in an efficient manner and a high level of customer satisfaction. We have every desire to address your needs as soon as possible. Thank you!
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 14,190 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.