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ICCU
- Credit Unions
- Chubbuck, ID
About this business
Location details
4537 Yellowstone Ave, Chubbuck, ID, 83202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I don’t typically write reviews especially for a bank. I’m getting very frustrated with the service here. I’m kind of torn, I refinanced my car through ICCU and they got me a very low interest-rate my compared to what I was paying. That’s probably the only nice thing so far. I’ve had multiple times that I call into them for simple stuff and it doesn’t get done. I have my payment set up to come out of another bank account to pay on my car alone, I know that sounds like an easy task but pretty much every month I’m calling in t... read more
Business response:
To Whom It May Concern: Thank you for bringing the complaint submitted by *************** to my attention. Ms. ******* submitted a complaint regarding her automatic payment on her auto loan as well as the service she has received. I contacted Ms. ******* to discuss the situation and we were able to resolve the automatic payment. In addition, I was able to address her concerns with the service she has received and her membership with Idaho Central Credit Union. She has my direct line to contact for any future needs or concern... read more
I have been loyal to ICCU for a decade. My car loan, savings, checkings, and primary credit card have always been through ICCU. My husband and I went in to get a loan for his truck and Adrian at the Boise (overland) ICCU was very unhelpful and combative. She wanted us to drive to burley to the dealer to get a decision on if we were approved or not AFTER they had already ran our credit and wasted two hours of my life. My credit is over 730 and my husband's is 680. All I wanted was them to say we were approved for the loan (we... read more
I have had 4 home loans a couple of home resonances tring to get current house refinanced. Big mistake appling over the phone questions asked and answered several times in emails and at the local brach due to "human error" and not being atached to the proper file as I was told tonight.
Two bad experiences made me finally leave. One was a with insurance added to my car loan. They added it without my consent. I asked the banker to remove the $400 insurance addition within the timeframe allowed to have it remove. He said it would be taken care of. It never was. Luckily I saved my emails, because they backed my case up. They ended up refunding me the $400 after the bank tried to convince the branch manager the request to cancel didn't happen in the time frame allowed. The second came when my overdraft alerts d... read more
Business response:
February 24, 2017 ****** ****** Better Business Bureau PO Box 9817 Boise, ID 83707 Dear Ms. ******: Thank you for bringing the complaint submitted by Russ ****** to my attention. After reviewing Mr. ******’s account, we verified that the full amount of the GAP insurance that Mr. ****** disputes was credited back to him. The branch manager of our Hitt Road branch, Bobby B****, has been in contact with Mr. ****** regarding his other concerns and the two of them have reached a resolution. We appreciate Mr. ******’s continued me... read more
Frequently asked questions about ICCU
How is ICCU rated?
ICCU has a 2.9 star rating with 132 reviews.
When is ICCU open?
ICCU is open now. It will close at 6:00 p.m.