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ICCU
- Credit Unions
- Chubbuck, ID
About this business
Location details
4537 Yellowstone Ave, Chubbuck, ID, 83202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
In august of 2020 I went into this iccu branch to close my account after a previously mishandled customer service issue. At that time someone claiming to be the branch manager came to assist me, withdrew the remaining balance on the account and assured me that it was fully closed. Today, 2/16/22 I received a letter from iccu stating that my account had been inactive since 1/7/21. I then went into the branch and was informed that my savings account had been closed, but my checking left open. This resulted in an auto pay trans... read more
I have been an ICCU customer for over 20 years, but I am taking my business elsewhere. I recently responded to a credit card promotion and our relationship has gone downhill ever since then. I recently applied for an ICCU Premier Credit Card online and was immediately called and told the a Financial Specialist was contact me the next day. The Financial Specialist contacted me 6 days later. I answered his question and have heard nothing from him since. It's been over 3 weeks. He doesn't answer my emails. I tried contacting cu... read more
Business response:
An ICCU representative spoke with ********* on 12/16/2021. This matter has been resolved to her satisfaction.
This is the worst credit union in the area. They are shady, they lie, they do not keep your personal affairs confidential. You can ask for a supervisor and the supervisors don't know how to work past 5:30. What business doesn't have a higher up person there to supervise their people? The entitlement of the people who work there is overwhelming. I have gotten people to leave this credit union due to how terrible it is and I deter everyone I know from banking here
Business response:
We are sorry to hear that you are not happy with Idaho Central. We would love to resolve any concerns you have. Please give us a call if you would like to talk about options. Thank you for your feedback!
I've dealt with these guys twice now. Both times they refused to valuate my home at the correct value. Significantly undervaluing my home, twice... I gave them proof from an independent professional broker using a Brokers Price Opinion (BPO) from back in DECEMBER, which was four months ago. My home is worth far more now than it was then, and everyone knows it. At first they went off last years Tax Assessors value, which is significantly low, and everyone knows it...why would they use a number that is consistently wrong and a... read more
Business response:
Thank you for your feedback. Idaho Central does not determine values of homes. We rely on third party valuations and appraisals.
I got an auto loan from Idaho Central Credit Union (ICCU) just over 2 years ago. Recently i noticed a charge to my auto loan that is over $1000.00. Apparently this charge is for not having insurance on the vehicle. I have had the required insurance on this vehicle since it was purchased and have not had any lapse in my coverage through the life of the loan. Now, over 2 years into my loan ICCU is claiming that they have no record of insurance on the vehicle and that they have no idea how long it will take to resolve this issu... read more
Business response:
****** - we are sorry the stress this has caused you. You will be happy to know that I have verified both you and your wife's insurance and you both will receive full refunds. Please call with any questions and thank you for your feedback.
They allow charges to go through when you have no money in your account. When you ask them to stop they say that they'll stop those for a fee of $29. That wouldn't like robbery to me.
Business response:
There are many options when it comes to overdraft protection. We encourage our member to call-in or visit a local branch to discuss overdraft protections.
Subpar business service. What bank does not allow there business officers to open business accounts!? Isn’t that what they are for? Why am I composing, to save other businesses the headache. I met with a business officer the other day, built a great report and was ready to open my accounts. They then said I needed to go and meet them at the local branch to open my business accounts. They explained to me their boss said they were not allowed to open accounts?! What kind of bank and service is this. I would not have met with t... read more
Business response:
We are sorry you did not get the service you needed when going into the branch and appreciate you bringing this to our attention.
Money always getting stolen out of my account. This time I need to wait to print out conversation with company to prove to ICCU. The problem this time is phone manager treated me as the criminal. Not many other banks to choose but will keep looking and will try to get rep mgr fired.
Business response:
***, we are sorry to hear you had money stolen from your account. We recommend speaking to our Fraud Department if ever you have charges made not by you. Thank you for your membership at ICCU!
Money always getting stolen out of my account. This time I need to wait to print out conversation with company to prove to ICCU. The problem this time is phone manager treated me as the criminal. Not many other banks to choose but will keep looking and will try to get rep mgr fired.
Business response:
***, we are sorry to hear you had money stolen from your account. We recommend speaking to our Fraud Department if ever you have charges made not by you. Thank you for your membership at ICCU!
Frequently asked questions about ICCU
How is ICCU rated?
ICCU has a 2.8 star rating with 120 reviews.
When is ICCU open?
ICCU is closed now. It will open at 9:00 a.m.