ICCU

Brett A. 

on BBB

3 years ago

Definitely not a a credit union that looks out for their members. They've grown too large, support *****, and fees are horrible.Attempted to close my account and they didn't do it properly. The next month my automatical bill pays happened, overdraft the "closed" account and they call and want me to make the balance positive.....um, not my fault.Seriously, find a smaller CU that's mber focused--iccu isn't it. 

Linda M. 

on BBB

3 years ago

In the last month I have I have taljed to many employees if iccu I have a helco interest only loan with them.I asked why do the statement and the receipts of payment and the print out from their computer they don't have the same information. The ending balance verys from $8.80 to $400.00 with in one statement to the next month statement And that is with out drawing in money from that account. I asked them many time if they would pull up all of the paperwork and they said their paperwork is correct. There is no manager you ca... read more

Dameon F 

on BBB

3 years ago

Was told i am not who i said i was.. Some how my above 750 credit score and 170k+ in credit is magically used and paid along with my 60k 2019 Genesis *** Auto loan.. Cause my job doesn't exsist.. I don't own the house i'm typing this in either..Fantastic bank.. 1/1 would go anywhere else 

Tamarah K 

on BBB

3 years ago

Terrible customer service!! I opened an acct online and has been over a week and only shows my deposit to my savings and not checking. The bank I transferred it from shows the transfer completed. I called customer service and they see my acct but said they can't verify it's me but won't ask any questions to verify. They are ridiculous. As soon as they find my money I am out!!!!! 

Brandan R 

on BBB

3 years ago

This company pulled out of ***** Pride because of a few complaints. They gave in to bullying and when I, as a customer of theirs, asked them why the pulled out, they refuse to answer me. DO NOT GIVE THEM YOUR MONEY. There's no accountability which shows me they are not a reputable business.I'm sorry I've been with them for the last few years. I'm embarrassed of the way this company ignores their customers. 

B. R. 

on BBB

3 years ago

This company pulled out of ***** Pride because of a few complaints. They gave in to bullying and when I, as a customer of theirs, asked them why the pulled out, they refuse to answer me. DO NOT GIVE THEM YOUR MONEY. There's no accountability which shows me they are not a reputable business.I'm sorry I've been with them for the last few years. I'm embarrassed of the way this company ignores their customers. 

Courtney J 

on BBB

4 years ago

We purchased a Jeep Gladiator from the dealership I work for. I have made my third payment and have yet to receive a statement of my balance left over from making said payment. I can't seem to get through to anybody because every hour that they're open are the hours that I work. And yes this is Monday through Saturday. All I want is a statement mailed to me and I'm going through loops and hoops and nobody wants to help me. Very disappointed customer and will never ever use this ********************************************* e... read more

Juan G 

on BBB

4 years ago

Insane "loan shark" overdraft fees, I am sure the **** regulator is surely going to have to investigate into these matters as well as CFPB 

Jay G 

on BBB

4 years ago

They are unreasonable about negotiating overdraft fees One representative reversed a couple. Another scoffed at my request. Does ICCU rely on pricy fees for profit? They seem so reluctant to even reverse a excessive ATM usage fee applied to my savings account. A great deal of discrepancy of service from one teller to the next. I'm frustrated and I'm withdrawing my funds. ICCU motto:Helping ************************* Success. hahaha Hide quoted text