ICCU

Dameon F 

on BBB

3 years ago

Was told i am not who i said i was.. Some how my above 750 credit score and 170k+ in credit is magically used and paid along with my 60k 2019 Genesis *** Auto loan.. Cause my job doesn't exsist.. I don't own the house i'm typing this in either..Fantastic bank.. 1/1 would go anywhere else 

Tamarah K 

on BBB

3 years ago

Terrible customer service!! I opened an acct online and has been over a week and only shows my deposit to my savings and not checking. The bank I transferred it from shows the transfer completed. I called customer service and they see my acct but said they can't verify it's me but won't ask any questions to verify. They are ridiculous. As soon as they find my money I am out!!!!! 

Brandan R 

on BBB

3 years ago

This company pulled out of ***** Pride because of a few complaints. They gave in to bullying and when I, as a customer of theirs, asked them why the pulled out, they refuse to answer me. DO NOT GIVE THEM YOUR MONEY. There's no accountability which shows me they are not a reputable business.I'm sorry I've been with them for the last few years. I'm embarrassed of the way this company ignores their customers. 

B. R. 

on BBB

3 years ago

This company pulled out of ***** Pride because of a few complaints. They gave in to bullying and when I, as a customer of theirs, asked them why the pulled out, they refuse to answer me. DO NOT GIVE THEM YOUR MONEY. There's no accountability which shows me they are not a reputable business.I'm sorry I've been with them for the last few years. I'm embarrassed of the way this company ignores their customers. 

Courtney J 

on BBB

3 years ago

We purchased a Jeep Gladiator from the dealership I work for. I have made my third payment and have yet to receive a statement of my balance left over from making said payment. I can't seem to get through to anybody because every hour that they're open are the hours that I work. And yes this is Monday through Saturday. All I want is a statement mailed to me and I'm going through loops and hoops and nobody wants to help me. Very disappointed customer and will never ever use this ********************************************* e... read more

Juan G 

on BBB

3 years ago

Insane "loan shark" overdraft fees, I am sure the **** regulator is surely going to have to investigate into these matters as well as CFPB 

Jay G 

on BBB

3 years ago

They are unreasonable about negotiating overdraft fees One representative reversed a couple. Another scoffed at my request. Does ICCU rely on pricy fees for profit? They seem so reluctant to even reverse a excessive ATM usage fee applied to my savings account. A great deal of discrepancy of service from one teller to the next. I'm frustrated and I'm withdrawing my funds. ICCU motto:Helping ************************* Success. hahaha Hide quoted text 

Lori G 

on BBB

3 years ago

I have been with ICCU for about 8 years. Nothing but ??I have great credit and the first time I tried for a loan a few years back a 3rd party got involved and ever since gone downhill! So I tried for a loan yesterday, not even a big amount and against my better judgment I went ahead and said ok to go through and do the hard credit check and Ofcourse some BS line of why declined ??So now down goes my credit that I worked so hard for snd a chance of 3rd party again Im sure. The big bummer is now I cant help make granddaughter ... read more

Valerie 

on BBB

3 years ago

Ive been banking with them for 15 years and have recommended them to others, but they recently supported a scammer company instead of protecting my account. To be screwed over by a scammer that many others had the same experience with and have them rule in favor of them. Not recommending this bank anymore