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Indian Tree Animal Hospital
- Veterinarians
- Arvada, CO
About this business
Location details
7778 Vance Drive, Arvada, CO, 80003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Wow... where to start! Unless you where born with a silver spoon in your mouth you can't afford this animal hospital! Almost $700 for shots, bloodwork which I actually refused, but still got charged. My refusal was noted in my invoice. Over $800 to neuter my new rescue cat! $800 DOLLARS! So, it's maybe a 15 minute surgery. It takes longer to get the cat put under then the surgery! Controlling the very serious and problematic pet population is not their concern at all! Money is their concern!!! It's a dog eat dog worl... read more
Business response:
Hello, Lisa- We are very sorry to hear of your disappointment with our pricing. We are committed to providing exemplary patient care because caring for the pets in our community is at the core of who we are. Our passion for helping animals is what gets us out of bed every day and into the hospital. It's this dedication and passion that drive us, and we strive to ensure it's reflected in all the services we provide. We understand how expensive pet care can be and want to assure you that we do everything we can to keep our p... read more
The vets are knowledgeable and good with pets. I went there a few times this year for appointments. I waited a half hour one time for my appointment and 20 minutes the next time. I went to an appointment there today and I was 11 minutes late. They refused to see my dog. I'll never go back. Respecting time goes both ways.
Business response:
Hi Jenny, Thank you for your feedback. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service. We’re very sorry to hear you felt we didn’t meet these standards for you. We wanted to reach out to you directly, however, we are unable to locate you in our records based on your Yelp username. Out of respect to our clients and staff we’ve recently instituted our late arrival policy, which states that if a client arrives more than 10 minutes after a scheduled appoi... read more
I spent over$500 last week on my daddy's blood work ECT. They sold 2 bottles of antibiotics and only have me one. I chalked the next day because I spilled some. They sold me another bottle and gave me the one they didn't give me the first time. 5/12 21 My cat didn't survive, and now they don't want to let me return the un opened bottle, and return the money I spent 2 days ago. Sad. Over priced
Business response:
Hello Lynn D., You and your entire family have our sincerest and deepest condolences. We understand how difficult the loss of a companion animal is, and we genuinely hope the veterinary office you were at provided all the care and comfort you and your cat deserved. We are also very sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service. We apologize for any confusion we may have caused around the return of medication. Our practice manager was not i... read more
My last review was removed because I mentioned the lack of vaccinations. The person answering the phone said they were not vaccinated therfore they would not allow in-person visits. This was NOT my speculation. My question is simply, how do we know we are getting what we pay for when we're waiting in the car? This is not a cheap office.
Business response:
Hello Brooke J. As stated in our previous response, we are working very hard to get our team vaccinated, and again, kindly ask for everyone's patience. It is incredibly upsetting to receive a 1-star review as a result of our team not all having the opportunity to get fully vaccinated and for operating via curbside to help ensure the safety of our clients, team, and families. We continue to follow CDC guidlines and recommendations because the health and well-being of those around us is our number 1 priority. We are genui... read more
Horrible experience here, will never take another pet here again. Made the decision to spay my french bulldog here unfortunately. The severely over priced spay incision and sutures look like they were done in the back of an alley by a random person, not an actual veterinarian in an office. Scar is going to be horrible, lumpy and crooked down her stomach. Decided to remove teeth that I did not approve during the surgery (and charge me for it.) Follow up appointment to check incision was supposed to be included in the over $1,... read more
Business response:
Hello Brittany M., Thank you for sharing your feedback. We are very sorry to hear of your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We apologize profusely for the miscommunication around the charge to check your sweet girl's incision and for the baby teeth removed during surgery. We attempted to reach you by phone to let you know we're putting a credit on your account, but your voicemail was full and we were unable to leave ... read more
The people are very nice but this place is ridiculously expensive which makes it feel like they don't actually care about the health of my animals
Business response:
Hello Lindsey W., Thank you for sharing your feedback. We are sorry to hear your disappointment with our pricing. We are committed to providing exemplary patient care, and while we occasionally need to increase our prices to keep up with the increasing expenses from our suppliers, please know that we do everything we can to keep costs to a minimum. If you're open to discussing your concerns further, please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from you soon, Lindsey.
I always feel I have been overcharged for any appointment. I took my cat in for a FVRCP vaccine and had to pay for an exam even though she had the same exam 3 months ago. Long wait in the parking lot to drop off and even longer (almost 15 minutes) wait to pick up after they took my credit card payment. We have 4 pets and it would be greatly appreciated if they offered a multi pet or senior citizen discount. Years ago when this business was small, they offered decent prices and services. Now it's almost a factory for chargin... read more
Business response:
Hello Wes N., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service and patient-centric compassionate care. We wanted to reach out to you directly to investigate your experience further, however, we cannot locate you in our system based on the Yelp profile name listed. We completely understand how difficult it's been for all of us to adjust to our new processes and protocols during COVID-19. Please know... read more
I really appreciate the fact that when I took my little shitzu cocker spaniel, Beauregard, in for his ear problems, that they didn't just look in the ears, medicate and send him home. They did a full work up and even trimmed his toenails. My little guy is getting very old and they take really good care of him.
I've been bringing my lab to Indian Tree for over 2 years. The staff and doctors are all nice, professional and highly competent. What I take issue with is the 400% markup on meds. I was charged $89 for two antibiotics that I could have purchased on chewy for $18(plus another $5 for shipping). Is there any reasonable vet that doesn't turn our pets illness into a huge revenue opportunity?? There's enough to worry about with a sick pet.. you shouldn't have to think about being robbed by the cost of meds
Frequently asked questions about Indian Tree Animal Hospital
How is Indian Tree Animal Hospital rated?
Indian Tree Animal Hospital has a 4.6 star rating with 1,043 reviews.
When is Indian Tree Animal Hospital open?
Indian Tree Animal Hospital is closed now. It will open at 8:00 a.m.