This profile has been claimed by the business owner or representative.
Indian Tree Animal Hospital
- Veterinarians
- Arvada, CO
About this business
Location details
7778 Vance Drive, Arvada, CO, 80003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This place is the WORST! They are grifters of the highest order. The vets are little more than high-pressure sales people. I felt like I was practicing tennis with a machine, batting rapid fire balls away with all the crap they were trying to upsell. I had to keep saying no! No! No! No! My girlfriend takes her dog here once a month for a Cytopoint injection for allergies and they charge $160 each time! I called Homeward bound animal hospital (highly recommend) and they charge $72 for the same. I'm going to convince my girlfr... read more
Business response:
Hello, Jumanji P - Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We would like to look further into your feedback; however, we're unable to locate you in our system based on your Yelp username.
My oldest dog was having issues with diarrhea so I called and asked for something to help. The staff claimed I had to bring my dog in to get evaluated even though he had been there in July and he is 17 1/2. I relented and brought him in. They prescribed EXACTLY what I knew he needed and gave him antibiotics and a probiotic. I didn't ask which antibiotic and I should have. When I got home I looked at my invoice and saw that I had been charged almost $52 for 20 capsules of flagyl. FLAGYL!! I am a nurse and very familiar... read more
Business response:
Updated 10/11/22 Hello Anita L, Thank you for sharing your feedback. The essence of our values and who we are all start with compassionate care and service, so we were very sorry to hear about your disappointment with us. We want to thank you for taking the time to speak with us so we could address your concerns directly. If you have any additional questions, please let us know by reaching out to us at (303) 420-4422 OR welcome@indiantreeanimalhospital.com. We appreciate you!
We didn't feel comfortable this time as we have in the past and neither was our dog. He is a rescue and needs extra campasion and care. Last year was his first appointment at this hospital and the vet we had was wonderful with him.( she has left) Additionally, another appointment earlier this year was great with a tech and our dog didn't have anxiety. We arrived for our appointment on time and people that arrived after us were taken before us. I had originally given the hospital the previous medical records and info on the ... read more
Business response:
Hello, Aleta C- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com
Indian Tree has been the veterinary office my family has used for well over ten years for several different pets. Unfortunately there has been a gradual decline in the quality of care and attention to detail, and we are so bummed to need to start fresh with a new veterinary office. I don't mind paying the higher-than-average pricing if my pets receive better-than-average care, but there has been such a consistent decline in quality of service and I cannot justify going there again. Dr. Hein is exceptional and has so much c... read more
Business response:
Hello Lauren M., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at feedback@veterinarycaresandconcerns.com.
Super rude front desk staff. Waaaaay over priced!!!! we realized after taking our animals there that they are on average twice to 3x expensive as other local vet clinic. We actually went to the other vet down the street and the people ahead of us had a dog that had been in surgery that Indian tree messed up. Avoid at all cost!
Business response:
Hello, Dave M., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We wanted to reach out to you directly; however, we're unable to locate you in our system based on your Yelp username. We would very much appreciate the opportunity to speak with you directly so we can investigate your feedback further. If you're open to talking, please let us know by reaching out ... read more
I used to be a huge advocate for Indian Tree until my most recent experience-- you can check my review history! I wrote a raving review over a year ago. This time. my dog was misdiagnosed by Dr. Celese Joza. She prescribed her seizure medication for what turned out to be a mouth sore causing my dog to show signs of pain and distress-- I found this out by going to VCA for a second opinion. Dr. Joza was rude and laughed when I asked questions about my dog's health. When I asked how much the (unneeded) seizure medication would ... read more
Business response:
Hello, Reianna M. - Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service, and we genuinely believe we've provided this for you within the parameters you requested at your visit. We wish you well.
I am broken hearted and trying to understand the lack of care given to animal care in this society. It has turned into a money fur factory. I brought my 9 year old cat to Indian Tree because she was having dental issues and an infection and was not eating......losing weight and I was very concerned. Two days prior I had her at the ER for same issue and was told she was all OK except for infection and teeth needed to be addressed. At Indian Tree I asked them if they could give her nutrition they said no....advised surgery a... read more
Business response:
Hi, Lisa T.- Please accept our sincerest condolences to your family for your loss. The essence of our values and who we are start with patient-centric, compassionate care, and best-in-class service, and we genuinely believe we provided this to you, so we are very sorry to hear about your disappointment with us. We hope you find comfort in the wonderful memories you shared.
I have been talking my huskies here for 10 years. I've always appreciated the care they give. however, my visit the other day ago, the front desk gal that checked my dog in wasn't very pleasant. Just kinda snooty and careless. Sure, she said the right things , but it was pretty obvious she didn't care much.
Business response:
Hello Donny S., Thank you for sharing your feedback and giving us 5-stars! We are sorry to hear of your disappointment concerning our front desk staff. We are committed to providing exemplary patient care and best-in-class service. Donny, we value our customers’ opinions and thank you for bringing this to our attention. If you’re open to discussing your concerns further, please email us at feedback@VeterinaryCaresandConcerns.com. Otherwise, we hope you know we're always here to help!
The hospital was very nice and clean but the prices are high. I've never paid that much for an office visit or vaccines for any of my dogs. The vet was kind and thorough but I'll be looking for another vet that is more reasonably priced.
Business response:
Hi Rachel O, Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. We consider every review a gift and an opportunity to learn more about how we can better our client's and patient's experience with us. We are committed to providing exemplary patient care and hope our pricing reflects the level of service we provide. We occasionally need to increase our costs to keep up with the increasing expenses from our suppliers, but please know that we do everything we can to keep costs to a m... read more
Frequently asked questions about Indian Tree Animal Hospital
How is Indian Tree Animal Hospital rated?
Indian Tree Animal Hospital has a 4.6 star rating with 1,043 reviews.
When is Indian Tree Animal Hospital open?
Indian Tree Animal Hospital is closed now. It will open at 8:00 a.m.