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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
No wash cloths or hand towels in the room. Fridge didn’t stay cold. Bed was not the best. Water in the sink & shower were scalding hot. Will not be staying again.
Business response:
Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Our front desk is staffed 24/7, and maintenance is available on-site until around 1:00 a.m. If concerns such as missing towels, appliance issues, or water temperature problems arise, please let us know right away so we can address them promptly. We're sorry we missed the opportunity to make things right during your stay and appreciate you bringing these concerns to our attention.
Business response:
Thank you for your rating! We're glad to see you had a positive stay. While we didn't receive any additional comments, we truly appreciate your feedback and hope to have the opportunity to welcome you back again soon. Safe travels! 😊
Business response:
Thank you for your feedback. We're sorry to see that your experience did not meet expectations. Since no additional details were provided, we aren't sure what went wrong, but we take all ratings seriously and are always looking for ways to improve. We would appreciate the opportunity to learn more about your stay and address any concerns. Please feel free to contact us directly. We hope you'll consider giving us another chance in the future.
Clean
Business response:
Thank you for your review! We're pleased to hear that you found our property clean. Maintaining a clean and comfortable environment for our guests is very important to us. We appreciate your 8/10 rating and hope to make your next stay even better. We look forward to welcoming you back!
Happy
Business response:
Thank you for your feedback. We're glad to hear you were happy with your experience. We noticed the 2/10 rating and would appreciate the opportunity to learn more about what we could have done better. Your input helps us improve, and we'd love to hear any additional details you can share. We hope to serve you again in the future.
Business response:
Thank you for your feedback. We’re sorry to see that your experience did not meet expectations. While we wish we had more details about your stay, we take all guest feedback seriously and are always looking for ways to improve. We hope you'll consider giving us another opportunity to provide a better experience in the future.
The bed was horrible. So so soft. The bathtub did not drain when you showered so the water was up to your ankles. Carpeting on the floor. Very old rooms.
Business response:
Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. We're sorry to hear that the bed was uncomfortable, the bathtub drainage was not functioning properly, and that the condition of the room felt dated. Your comments have been shared with our maintenance and management teams so these issues can be addressed. We appreciate you bringing these concerns to our attention and hope you'll give us another opportunity to provide a better experience in the future.
Staff at hotel and casino were great. Very helpful had answers to our questions. I wouldn't waste my time on the upscale restaurant Kellers, had reservations for 6:30pm. Hostess was busy talking to another staff member and we had to wait several minutes more, even after a waitress told her we were waiting. Then she takes us to our table and says our waitress will be right there to take care of us. Mind you we made reservation early before they got busy for a reason. As we sat looking over the menu and waited another 15-20 mi... read more
Business response:
Thank you for your feedback—we’re glad you enjoyed our hotel and casino staff, but we sincerely apologize for your experience at Kellers. The delay and lack of service you described are unacceptable, and we will address this with our team. We appreciate your honesty and hope to provide a better experience in the future.
Hotel was awesome. The dog next door barked all night. Casino guard was a jerk. We didn’t have our ID but did have our room key. He made us go back to our room to get IDs and then didn’t even look at them when we came back. He just looked at us with a condescending smirk.
Business response:
Thank you for your 10/10 rating—we’re thrilled to hear you found the hotel awesome! We sincerely apologize for the issues you experienced during your stay. We understand how disruptive noise can be and regret that a neighboring dog affected your rest. We’re also very sorry to hear about your interaction with the casino security team, as this is not the level of professionalism or courtesy we expect. We appreciate you bringing this to our attention, and your feedback will be shared with the appropriate teams to ensure improve... read more
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,369 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.