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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The staff at the front desk were very rude, did not want to be there. I will never go back..
Unclean room as soon as we walked in we had a strong smell of urine walking through the door, there was somebody’s hair all over the floor and sink. Stains on the floor and side of bed marks on the chairs from somebody’s dirty hands, will NOT be staying here again.
I think the casino could provide private parking spot for the guest
Business response:
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concern regarding guest parking and appreciate you bringing it to our attention. Guest feedback helps us identify opportunities for improvement, and we will share your comments with our leadership team for review. We hope to have the opportunity to welcome you back and provide a better experience in the future.
Business response:
Thank you for staying with us and for taking the time to provide a rating. We are sorry to see that your experience did not meet your expectations. While no additional comments were provided, we value all guest feedback and use it to identify opportunities for improvement. We hope you'll consider giving us another chance in the future so we can provide the quality experience we strive to deliver.
Business response:
Thank you for staying with us and for taking the time to leave a rating. We are disappointed to see that your experience did not meet your expectations. While we did not receive any specific comments, we value your feedback and will continue working to improve our service and accommodations. We hope you'll consider giving us another opportunity to provide a better experience in the future.
Rude staff at check in, late check in time due to room not ready . No doilies for luggage and very poorly mapped hotel directions. We did like casino experience however we would never stay there again.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly the experience at check-in, the delay in having your room ready, and the lack of luggage carts and clear hotel directions. This is not the level of service we strive to provide, and we understand how frustrating these inconveniences can be. We're pleased to hear you enjoyed your time in the casino, but we're sorry the hotel experience fell short of your expectations. Your comments have been shared with ou... read more
Location was good and the room itself was fine however the staff was not helpful, small casino and drink service was not ideal
Business response:
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our convenient location and found your room comfortable. However, we are sorry to learn that our service did not meet your expectations. Providing helpful and attentive hospitality is a top priority for us, and we regret that this was not your experience. We also appreciate your comments regarding the casino size and beverage service, as guest feedback helps us identify areas for improvement. We value your input and hope you'll consi... read more
The rooms are nice and comfortable. However, there are things that need to be replaced or upgraded. The tub had rest stains inside it and a dirt stain. The tub was cleaned was just a stain thats permanently in there. The phone. I dont know how to explain it. The buttons thats normally at the top labeled front desk, operator. All those buttons was missing. Literally holes where they should of been. And it was missing 2 numbers. Again just holes where it should of been
Business response:
Thank you for your perfect 10/10 rating and for sharing your feedback. We're delighted to hear that you found the room nice and comfortable. We also appreciate you bringing these maintenance concerns to our attention. While the discoloration in the tub was a permanent stain rather than a cleanliness issue, we understand how it could affect your impression of the room. We are also sorry about the condition of the phone and agree that missing buttons and numbers are not acceptable. Your comments have been shared with our maint... read more
Business response:
Thank you for the 8/10!
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,426 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.