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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Business response:
Thank you for your feedback. We’re sorry to see that your experience did not meet expectations. While we wish we had more details about your stay, we take all guest feedback seriously and are always looking for ways to improve. We hope you'll consider giving us another opportunity to provide a better experience in the future.
The bed was horrible. So so soft. The bathtub did not drain when you showered so the water was up to your ankles. Carpeting on the floor. Very old rooms.
Business response:
Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. We're sorry to hear that the bed was uncomfortable, the bathtub drainage was not functioning properly, and that the condition of the room felt dated. Your comments have been shared with our maintenance and management teams so these issues can be addressed. We appreciate you bringing these concerns to our attention and hope you'll give us another opportunity to provide a better experience in the future.
Staff at hotel and casino were great. Very helpful had answers to our questions. I wouldn't waste my time on the upscale restaurant Kellers, had reservations for 6:30pm. Hostess was busy talking to another staff member and we had to wait several minutes more, even after a waitress told her we were waiting. Then she takes us to our table and says our waitress will be right there to take care of us. Mind you we made reservation early before they got busy for a reason. As we sat looking over the menu and waited another 15-20 mi... read more
Business response:
Thank you for your feedback—we’re glad you enjoyed our hotel and casino staff, but we sincerely apologize for your experience at Kellers. The delay and lack of service you described are unacceptable, and we will address this with our team. We appreciate your honesty and hope to provide a better experience in the future.
Hotel was awesome. The dog next door barked all night. Casino guard was a jerk. We didn’t have our ID but did have our room key. He made us go back to our room to get IDs and then didn’t even look at them when we came back. He just looked at us with a condescending smirk.
Business response:
Thank you for your 10/10 rating—we’re thrilled to hear you found the hotel awesome! We sincerely apologize for the issues you experienced during your stay. We understand how disruptive noise can be and regret that a neighboring dog affected your rest. We’re also very sorry to hear about your interaction with the casino security team, as this is not the level of professionalism or courtesy we expect. We appreciate you bringing this to our attention, and your feedback will be shared with the appropriate teams to ensure improve... read more
We asked for a non smoking room and we got a room that stunk badly like smoke or something worse. Asked for a different room they refused to give us one. Asked for a refund they say that we would have to go through Orbitz! Will never stay there again and wouldn’t recommend
Business response:
Thank you for your review. We apologize your stay did not meet expectations.
Missed having breakfast as it didn’t start till after 7 and we had an 8 game Not a gambler so didn’t use the casino side
Business response:
Thank you for your review.
Business response:
Thank you for your feedback. We’re sorry to see that your stay did not meet expectations. While no additional comments were provided, we value all guest feedback and continually work to improve our facilities and service. We hope you'll consider giving us another opportunity to provide a better experience in the future.
Business response:
Thank you for your feedback. We're sorry your stay did not meet expectations. Please reach out to us directly so we can learn more and work to improve your experience. We appreciate your input and hope to welcome you back in the future.
Room was non smoking but had been a smoking floor for twenty years. It stunk. Housekeeping never came, garbage piled up in the hallway and by the elevators. Disgusting. Always had to ask for coffee, towels, and such. Won't go back.
Business response:
Thank you for your feedback. We sincerely apologize for your experience. We are very sorry about the odor in your room, the cleanliness issues in the hallways, and the lack of consistent housekeeping and amenities—this is not the standard we expect. Your concerns have been shared with our team so we can address them immediately. We appreciate you bringing this to our attention.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.