Isle Casino Hotel Bettendorf

Business response:

Thank you for your feedback. We’re sorry to see that your experience didn’t meet expectations. Since no specific details were shared, we would truly appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly so we can address your concerns and work toward making things right. Your satisfaction is very important to us, and we’re committed to providing a better experience in the future. 

Business response:

Thank you for your feedback. We’re sorry the casino smoking environment and access to dining impacted your experience. We understand this can be frustrating for non-smoking guests and have shared your comments with our team as we continue to look for ways to improve guest comfort. We appreciate you taking the time to share your concerns. 

Business response:

Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning issue and have shared this with our maintenance team for review. We appreciate you letting us know and hope to provide a more comfortable stay in the future. 

Business response:

We’re sorry to hear about the issue with the shower head during your stay. This is certainly not the experience we strive to provide, and we apologize for the inconvenience. Your feedback has been shared with our maintenance team so it can be addressed promptly. Thank you for letting us know. 

Business response:

Thank you for leaving a review. We’re disappointed to see that your experience did not meet expectations. Without additional details, it’s hard for us to understand what could have been improved, but we welcome any feedback you’re willing to share. We hope for the chance to provide a better experience in the future. 

Business response:

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay, and we appreciate the opportunity to address your concern regarding resort fees. As a standard practice in the full‑service hotel industry, we provide several features within our facility. This is what your resort fee covers: swimming pool access, internet access, 24‑hour fitness center access, 1‑800 and local QC calls, in‑room coffee and bottled water (suites), as well as garage parking. Additionally, being a casino hotel, we also have a ... read more

Business response:

Thank you for taking the time to share your feedback with us. We truly appreciate your visit and are sorry to hear that parts of your experience were frustrating. To clarify, the $10 fee is our standard early check‑in charge, which applies to all guests who check in before 3:00pm unless they are Caesars Diamond tier or higher. While your room was ready, the early check‑in fee still applies prior to the official check‑in time. We completely understand choosing to wait, and we're sorry if this process felt inconvenient. Regard... read more

Business response:

Thank you for sharing your feedback. We apologize that your check-in experience did not meet expectations. This has been shared with the hotel management team to address with the team member. 

Business response:

Dean, thank you for sharing. This information and your room number has been shared with housekeeping to be addressed.