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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Beware of ants in the room, bathroom, beds.. these were ants.
Business response:
Thank you for your feedback. We sincerely apologize for the issue you experienced with ants in your room. This is not the standard we strive to provide, and we have shared your comments with our team so the concern can be promptly addressed. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity in the future.
Clean place
Business response:
Thank you for your review! We're glad to hear you found our property clean and enjoyed your stay. We appreciate your feedback and are happy that we could provide a comfortable experience. We look forward to welcoming you back again soon!
Business response:
Thank you for your rating of 8/10. We appreciate you choosing to stay with us and are pleased to see that your experience was a positive one.
When I checked in, the staff member at the desk never told me which direction to go for my room. She said very little. On my way to finding my room, I encountered a staff member who was helpful and told me where to go to get to my room. My room had small pieces of food on the carpet. The sheets had old stains on them. The staff in the restaurant and at the coffee stand were extremely nice and helpful.
Business response:
Thank you for your feedback. We apologize that your check-in experience and room condition did not meet expectations. Your comments regarding front desk communication and housekeeping will be shared with our team for improvement. We're glad to hear our restaurant and coffee stand staff provided friendly, helpful service. We appreciate your review and hope to welcome you back for a better experience.
No wash cloths or hand towels in the room. Fridge didn’t stay cold. Bed was not the best. Water in the sink & shower were scalding hot. Will not be staying again.
Business response:
Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay. Our front desk is staffed 24/7, and maintenance is available on-site until around 1:00 a.m. If concerns such as missing towels, appliance issues, or water temperature problems arise, please let us know right away so we can address them promptly. We're sorry we missed the opportunity to make things right during your stay and appreciate you bringing these concerns to our attention.
Business response:
Thank you for your rating! We're glad to see you had a positive stay. While we didn't receive any additional comments, we truly appreciate your feedback and hope to have the opportunity to welcome you back again soon. Safe travels! 😊
Business response:
Thank you for your feedback. We're sorry to see that your experience did not meet expectations. Since no additional details were provided, we aren't sure what went wrong, but we take all ratings seriously and are always looking for ways to improve. We would appreciate the opportunity to learn more about your stay and address any concerns. Please feel free to contact us directly. We hope you'll consider giving us another chance in the future.
Clean
Business response:
Thank you for your review! We're pleased to hear that you found our property clean. Maintaining a clean and comfortable environment for our guests is very important to us. We appreciate your 8/10 rating and hope to make your next stay even better. We look forward to welcoming you back!
Happy
Business response:
Thank you for your feedback. We're glad to hear you were happy with your experience. We noticed the 2/10 rating and would appreciate the opportunity to learn more about what we could have done better. Your input helps us improve, and we'd love to hear any additional details you can share. We hope to serve you again in the future.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.