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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
We asked for a non smoking room and we got a room that stunk badly like smoke or something worse. Asked for a different room they refused to give us one. Asked for a refund they say that we would have to go through Orbitz! Will never stay there again and wouldn’t recommend
Business response:
Thank you for your review. We apologize your stay did not meet expectations.
Missed having breakfast as it didn’t start till after 7 and we had an 8 game Not a gambler so didn’t use the casino side
Business response:
Thank you for your review.
Business response:
Thank you for your feedback. We’re sorry to see that your stay did not meet expectations. While no additional comments were provided, we value all guest feedback and continually work to improve our facilities and service. We hope you'll consider giving us another opportunity to provide a better experience in the future.
Business response:
Thank you for your feedback. We're sorry your stay did not meet expectations. Please reach out to us directly so we can learn more and work to improve your experience. We appreciate your input and hope to welcome you back in the future.
Room was non smoking but had been a smoking floor for twenty years. It stunk. Housekeeping never came, garbage piled up in the hallway and by the elevators. Disgusting. Always had to ask for coffee, towels, and such. Won't go back.
Business response:
Thank you for your feedback. We sincerely apologize for your experience. We are very sorry about the odor in your room, the cleanliness issues in the hallways, and the lack of consistent housekeeping and amenities—this is not the standard we expect. Your concerns have been shared with our team so we can address them immediately. We appreciate you bringing this to our attention.
Pool was unavailable the entire day, not fun when traveling with kids.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay, especially while traveling with children—we understand how disappointing that can be. Unfortunately, the closure was due to unexpected maintenance that required immediate attention to ensure the safety and proper operation of our facilities. While these situations are beyond our control, we always strive to communicate and resolve them as quickly as possible. We truly appreciate your understanding ... read more
Business response:
Thank you for your stay! We’re sorry we didn’t quite meet expectations this time. Even though you didn’t leave specific feedback, we truly value your rating and will continue working hard to improve the experience for all of our guests. We hope to have another opportunity to host you and provide a better stay in the future!
The shower in our room was a three stream trickle. Then, we discovered that the toilet would not fill back up with water in the tank so in order to flush we had to fill up the back of the tank with cups of water. When I went to the front desk to let them know they did not send anyone to fix it. We were told in the morning they could comp our stay but then said that they could not because we booked with a third party, we are hoping Expedia can make it right!
Business response:
Thank you for your feedback. We sincerely apologize for the shower and toilet issues you experienced. This is not the level of service we expect to provide. While third‑party bookings do limit direct compensation, we regret any confusion and inconvenience. Your comments have been shared with our maintenance and management teams for immediate review.
No
Business response:
Thank you for taking the time to rate your stay with us and for the 8/10 score. We’re glad to see you had a mostly positive experience. If there’s anything we could have done to make your visit even better, we would truly value your feedback. We hope to have the opportunity to welcome you back again soon.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,369 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.