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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Resort fees seem un-necessary.
Business response:
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your stay, and we appreciate the opportunity to address your concern regarding resort fees. As a standard practice in the full‑service hotel industry, we provide several features within our facility. This is what your resort fee covers: swimming pool access, internet access, 24‑hour fitness center access, 1‑800 and local QC calls, in‑room coffee and bottled water (suites), as well as garage parking. Additionally, being a casino hotel, we also have a ... read more
We arrived at 2:45pm. He said our room was ready but would have to charge us $10 to get the key or we had to wait till 3pm. We waited out of principal. Ridiculous! They are also one of the few that charge you $100 as a hold fee for incidentals. Not a hold...a charge. To be returned in 3 to 4 business days!
Business response:
Thank you for taking the time to share your feedback with us. We truly appreciate your visit and are sorry to hear that parts of your experience were frustrating. To clarify, the $10 fee is our standard early check‑in charge, which applies to all guests who check in before 3:00pm unless they are Caesars Diamond tier or higher. While your room was ready, the early check‑in fee still applies prior to the official check‑in time. We completely understand choosing to wait, and we're sorry if this process felt inconvenient. Regard... read more
We arrived a little after 4 couldn't get checked in first 2 people we dealt with where extremely friendly at 6 we went & tried to check in room was finally available the younger gentleman was extremely rude & very unfriendly! I personally think he needs a different job that does involve customer service!
Business response:
Thank you for sharing your feedback. We apologize that your check-in experience did not meet expectations. This has been shared with the hotel management team to address with the team member.
Ill never stay there again over priced and dirty
Business response:
Dean, thank you for sharing. This information and your room number has been shared with housekeeping to be addressed.
I got charged more then on expedia with no explanation and when i called to acquire about it eas cut off.
Business response:
Thank you for sharing your feedback. We’re truly sorry for the confusion and for the inconvenience you experienced when trying to reach us. To clarify, the total you saw at check‑in includes a $100 refundable deposit as well as a $15.67 resort fee, both of which are collected directly at the hotel and are not included in Expedia’s booking total. The deposit is returned at checkout, provided there are no incidental charges. We apologize for any misunderstanding and for the frustration this caused. Your comfort and clarity a... read more
No water pressure no hot water at all no microwave
Business response:
We’re very sorry for the issues with water pressure and hot water during your stay. Please note that a microwave is available 24/7 in our guest pantry for your convenience. Thank you for your feedback—we’ll work to improve.
Damage in bathroom. Dirty, musty entrance. Hot tub not working.
Business response:
We’re sorry for the issues you experienced. Your feedback is important, and we’re addressing these concerns to improve. We hope to welcome you back for a better stay.
The rooms never feel really clean. The vinyl was peeling off the two armchairs. We received one towel, one hand towel and one facecloth each for a three day stay. The trash was never emptied and the room never attended to. The newer North tower (you pay extra for) is just as neglected as the old South Tower now and I can't understand the price difference. Not nearly as nice as other casinos in the area. We found ourselves going elsewhere and only coming back to sleep. Disappointed!
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. What you described falls far short of the standards we aim to provide, and we understand how disappointing this must have been—especially during a stay you expected to be comfortable and enjoyable. The issues you mentioned regarding cleanliness, room upkeep, and housekeeping service are not acceptable, and we will be addressing them directly with our team. We ... read more
Business response:
Thank you for taking the time to share your feedback. While I’m glad to hear that parts of your stay were enjoyable, it’s clear we fell short in several areas, and I appreciate you bringing this to our attention. Your experience matters to us, and we’re committed to using your comments to improve.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.