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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
The room had a weird smell, the shower was gross, the beds were super uncomfortable and were very low to the ground.
Business response:
We're sorry to hear that your stay did not meet expectations. We appreciate your feedback and will share it with our team to help improve our accommodations and guest experience.
spent two nights at the Isle. the room is very stylish, but the mattress is too soft and the pillows are too squishy.
Business response:
Thank you so much for your wonderful review! We're thrilled to hear you had an amazing time and enjoyed the room. We sincerely apologize for the issue with the mattress and appreciate you bringing it to our attention. Rest assured, we've forwarded your concern to the appropriate department for review.
We arrived early and went through the check in process when they said they have a room ready. But when it came time to sign they said there would be an additional charge for early check in. Nope
Business response:
Thank you for staying with us. I would like to sincerely apologize for your check-in experience. Please be assured that the team member who assisted you will be coached to ensure better service in the future. Additionally, I want to clarify that no early check-in fee was charged to your account. We truly hope you enjoyed the rest of your stay and look forward to welcoming you again.
I booked a non smoking room and our room smells like smoke. Terrible
Business response:
I'm truly sorry to hear about your experience. That’s certainly not the level of service we strive to provide, and I completely understand how disappointing this must have been for you. Please know that your concern is being taken seriously. I’ve forwarded the details to our housekeeping department so they can look into the matter and ensure it’s addressed promptly. Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the ... read more
Room was ok in N Tower, except the walk in shower, which looked straight outta 1990. Crying for an update. Casino - all dealers at tables utilized (MIssissippi Stud/Ultimate Hold ‘Em) refused to interact. Only thing worse than losing is losing to a dealer with zero personality. Final note: Sports Book didn’t even have Thursday Night Football game on Prime! Actually had two bad college teams showing.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet expectations. We appreciate your comments regarding the walk-in shower in the North Tower and will pass this along your feedback. Regarding your experience at the casino tables, we strive to ensure our dealers are both professional and engaging, and we regret that this wasn’t reflected during your visit. Your feedback will be shared with our casino management team to help improve guest interactions. As for the Sports B... read more
Check in was slow. Guy at desk was obviously having a bad day...
Business response:
Darrol, thank you for your feedback. Your check-in experience is being address with the appropriate agent.
Arrived to room and found the toilet clogged. Next morning the same issue. It took an hour for them to respond. Maintenance attempted clean out and said it was cleaned out. Same clogged toilet 10 minutes later. The room looked as if they cleaned up the shower, bed and by the look of the dust by the side of the bed they did not vacuum.
Business response:
We truly regret that your room did not meet expectations. We will definitely notify our maintenance team about the issues you encountered to ensure they are addressed promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
Rooms weren’t very clean and stuck like smoke
Business response:
Thank you for your feedback, Derek. We will take your details into consideration to improve our guest experience.
There were people talking and acting up at 3:30 am!! I even put in ear plugs to try and sleep. In addition, I could change the TV channels very, very slowly. (I pressed the channel selections on the menu and after a 30 second delay it would move one channel at a time.) All in all, a very mediocre experience, and that is being kind. We do not intend on ever going back.
Business response:
I'm really sorry to hear about your experience—that sounds incredibly frustrating, especially when you're trying to rest. Being disturbed at 3:30 a.m. and dealing with unresponsive TV controls would definitely make anyone feel disappointed. You deserve a peaceful and comfortable stay, and it’s unfortunate that this one didn’t meet expectations.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,370 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.