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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Pool was unavailable the entire day, not fun when traveling with kids.
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the pool being unavailable during your stay, especially while traveling with children—we understand how disappointing that can be. Unfortunately, the closure was due to unexpected maintenance that required immediate attention to ensure the safety and proper operation of our facilities. While these situations are beyond our control, we always strive to communicate and resolve them as quickly as possible. We truly appreciate your understanding ... read more
Business response:
Thank you for your stay! We’re sorry we didn’t quite meet expectations this time. Even though you didn’t leave specific feedback, we truly value your rating and will continue working hard to improve the experience for all of our guests. We hope to have another opportunity to host you and provide a better stay in the future!
The shower in our room was a three stream trickle. Then, we discovered that the toilet would not fill back up with water in the tank so in order to flush we had to fill up the back of the tank with cups of water. When I went to the front desk to let them know they did not send anyone to fix it. We were told in the morning they could comp our stay but then said that they could not because we booked with a third party, we are hoping Expedia can make it right!
Business response:
Thank you for your feedback. We sincerely apologize for the shower and toilet issues you experienced. This is not the level of service we expect to provide. While third‑party bookings do limit direct compensation, we regret any confusion and inconvenience. Your comments have been shared with our maintenance and management teams for immediate review.
No
Business response:
Thank you for taking the time to rate your stay with us and for the 8/10 score. We’re glad to see you had a mostly positive experience. If there’s anything we could have done to make your visit even better, we would truly value your feedback. We hope to have the opportunity to welcome you back again soon.
Business response:
Thank you for your feedback. We’re sorry to see that your experience didn’t meet expectations. Since no specific details were shared, we would truly appreciate the opportunity to learn more about what went wrong and how we can improve. Please feel free to reach out to us directly so we can address your concerns and work toward making things right. Your satisfaction is very important to us, and we’re committed to providing a better experience in the future.
Beware that smoking is allowed in the casino. You can smell it when checking in. Also you have to walk passed the casino to get to restaurants. Disappointed.
Business response:
Thank you for your feedback. We’re sorry the casino smoking environment and access to dining impacted your experience. We understand this can be frustrating for non-smoking guests and have shared your comments with our team as we continue to look for ways to improve guest comfort. We appreciate you taking the time to share your concerns.
A/c wouldn’t work in the room.
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the air conditioning issue and have shared this with our maintenance team for review. We appreciate you letting us know and hope to provide a more comfortable stay in the future.
Shower head didn’t work. Room
Business response:
We’re sorry to hear about the issue with the shower head during your stay. This is certainly not the experience we strive to provide, and we apologize for the inconvenience. Your feedback has been shared with our maintenance team so it can be addressed promptly. Thank you for letting us know.
Business response:
Thank you for leaving a review. We’re disappointed to see that your experience did not meet expectations. Without additional details, it’s hard for us to understand what could have been improved, but we welcome any feedback you’re willing to share. We hope for the chance to provide a better experience in the future.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.9 star rating with 7,427 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.