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Isle Casino Hotel Bettendorf
- Hotels & Travel
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I got charged more then on expedia with no explanation and when i called to acquire about it eas cut off.
Business response:
Thank you for sharing your feedback. We’re truly sorry for the confusion and for the inconvenience you experienced when trying to reach us. To clarify, the total you saw at check‑in includes a $100 refundable deposit as well as a $15.67 resort fee, both of which are collected directly at the hotel and are not included in Expedia’s booking total. The deposit is returned at checkout, provided there are no incidental charges. We apologize for any misunderstanding and for the frustration this caused. Your comfort and clarity a... read more
No water pressure no hot water at all no microwave
Business response:
We’re very sorry for the issues with water pressure and hot water during your stay. Please note that a microwave is available 24/7 in our guest pantry for your convenience. Thank you for your feedback—we’ll work to improve.
Damage in bathroom. Dirty, musty entrance. Hot tub not working.
Business response:
We’re sorry for the issues you experienced. Your feedback is important, and we’re addressing these concerns to improve. We hope to welcome you back for a better stay.
The rooms never feel really clean. The vinyl was peeling off the two armchairs. We received one towel, one hand towel and one facecloth each for a three day stay. The trash was never emptied and the room never attended to. The newer North tower (you pay extra for) is just as neglected as the old South Tower now and I can't understand the price difference. Not nearly as nice as other casinos in the area. We found ourselves going elsewhere and only coming back to sleep. Disappointed!
Business response:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. What you described falls far short of the standards we aim to provide, and we understand how disappointing this must have been—especially during a stay you expected to be comfortable and enjoyable. The issues you mentioned regarding cleanliness, room upkeep, and housekeeping service are not acceptable, and we will be addressing them directly with our team. We ... read more
Business response:
Thank you for taking the time to share your feedback. While I’m glad to hear that parts of your stay were enjoyable, it’s clear we fell short in several areas, and I appreciate you bringing this to our attention. Your experience matters to us, and we’re committed to using your comments to improve.
Room was great it was the entrance staff at the casino. I won’t be staying here again for sure. She let me in I’m 62 no problem my second son is 26 no problem my third gets carded shows he is coming 24 with a Canadian drivers licence. Never had a problem we have been here every year since he was 21. She then makes him go get his passport and wants us to go back up and get ours. A pass port to get into a casino I asked she said yes all of you. I’m 62 I said really? She wouldn’t let us in so we went up stairs came back and co... read more
Business response:
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your evening was disrupted and that it left you feeling frustrated and disappointed—especially after so many years of visiting us. We absolutely understand how upsetting it must have been to be asked to retrieve passports when you were simply trying to enjoy a night out with your family. While your room experience was positive, it’s clear that the situation at the casino entrance overshadowed that, and we regret that deeply. Rega... read more
They kicked me off the winning slot machine at 3 am to change a cash box. Made me lose 400 having to get off while i was playing and the machine was hitting
Business response:
Thank you for sharing your experience, and we're truly sorry to hear about the disruption during your play. We understand how frustrating it must have been to be asked to leave a machine that was performing well, especially at such an early hour. While routine maintenance like cash box changes is necessary to ensure machine functionality and compliance, we strive to minimize the impact on our guests. Your feedback helps us identify areas where we can improve communication and timing to avoid interrupting active play.
Room was infested with ants and ventilation was not working properly and very load. Front desk personnel stated that they had heard from other guests with same problems. They were unable to offer me compensation because booked through Expedia. Expedia told me that the hotel wouldn’t compensate me so stuck with entire bill for horrible stay. Ridiculous!
Business response:
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you encountered during your stay. An ant infestation and malfunctioning ventilation are absolutely not the standards we strive to uphold, and I sincerely apologize for the discomfort and inconvenience this caused. It’s especially disappointing to hear that our front desk team acknowledged similar concerns from other guests and that you felt unsupported in resolving the matter. While third-party bookings can sometimes limit ou... read more
The room had a weird smell, the shower was gross, the beds were super uncomfortable and were very low to the ground.
Business response:
We're sorry to hear that your stay did not meet expectations. We appreciate your feedback and will share it with our team to help improve our accommodations and guest experience.
Frequently asked questions about Isle Casino Hotel Bettendorf
How is Isle Casino Hotel Bettendorf rated?
Isle Casino Hotel Bettendorf has a 3.8 star rating with 7,369 reviews.
When is Isle Casino Hotel Bettendorf open?
Isle Casino Hotel Bettendorf is open now. It will close at 8:00 p.m.