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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Isle Casino Hotel® Waterloo is the place to go for a good time, no matter what you’re looking for. Come for our extensive selection of casino games, and stay for our entertainment lineup, delicious dining choices, and enticing promotions. When you’re ready to turn in for the night, our cozy and well-appointed accommodations are right at hand. It all adds up to an experience you won’t find anywhere else, at a place you’ll want to return to again and again.
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While the room was clean, I was disappointed to see a couple of holes our room's carpet. Also the walls looked a little beat up. I guess it's time for the operator to update the rooms.
Business response:
Thank you for allowing us to host you at the Isle and for taking the time to let us know about your stay. Any feedback is very much appreciated and will be passed on to the appropriate departments. While some of our rooms are not as new as others, we always demand cleanliness as well as attentive service. It does not sound like your experience was up to our usual hotel room standards. We will be sure to look into this and are glad you brought it to our attention. We hope you choose to visit again soon. Thank you.
Great stay Very nice place! My only suggestion is turn the hot tub down un summer...really wanted to relax...and sweated my buttiff in there! Lol Way comfortable beds and rooms! Nice pool area. And my daughter loved feeding the fish!
Business response:
Hi Misty. Thank you for staying with us and taking the time to let us know about your experience. We are always up for suggestions and have passed your review along. It's great to hear you were able to enjoy your comfortable room and our awesome pool. We appreciate the rating and hope to see you again soon. Thanks!
Would recommend to family. My only complaint was the bathroom floor. This was brought to house-keepings attention. She told me it was spilled paint that wouldn't clean up. It was my impression that grout had been smeared about when the floor was recently repaired. The effect was when you stepped into the bathroom you were following a farmer just in from the fields. I actually tried to wipe it up. House-keeping was right! It would not budge. Looked like it needed serious abrasion to remove.
Business response:
Hi Beth. Thank you for visiting and bringing this to our attention. We have gone ahead and passed your review along to the appropriate departments. We're happy to hear you enjoyed your comfortable room and beautiful view. If you would like to speak to someone regarding our facilities, please reach out to our Guest Experience Manager and they would be happy to assist you. Thank you!
Great stay It's a casino so it smells of smoke when you come in but the non smoking room we had was just great. Very clean and no odors. The bathroom is huge!
Business response:
Hi Christine. Thank you for giving us a visit! It's great to hear you enjoyed our comfortable rooms. Our property is the perfect place for a little getaway. We appreciate you bringing your concerns to our attention and have passed them along to the appropriate department. Feel free to stop by again sometime soon. Thanks!
NIce rooms, OK Service The room was great. We had a double queen. The room was large and clean, and so was the restroom. There were convenience bar items if we wanted to purchase. Free water bottles in the casino. Not much was open late for it being a casino. We ate at the bar-grill (the only place open at 9pm) and the food was good. The only negative was the friendliness of the front desk person when checking in. She seemed kind of grumpy. Not the kind of first contact I would expect from a guest service professional. I wou... read more
Business response:
Hi Eric. Thank you for allowing us to host you at the Isle. We're thrilled to hear you had a comfortable stay and enjoyed our awesome amenities. We care a lot about our guests' experiences and try to ensure everyone is given a warm welcome during their visit. We very much appreciate you giving us detailed feedback and have passed it along to the appropriate departments. We're very much looking forward to your next visit with us. Thanks!
Road Trip The room was very clean and large, the bathroom was clean and large as well. The staff were top notch. The two not complaint I had was the cigarette smell that's common at Casinos. Although our room was non-smoking, the cigarette smell from the Casino does make its way into the elevators, hall and slightly into the room. Otherwise an excellent review.
Business response:
Thank you for allowing us to host you at our property! We really appreciate you taking the time to share such detailed feedback, which we will absolutely pass along to the appropriate departments. It sounds like there were some good and not so good parts to your visit and your feedback will help us improve the areas you weren’t so thrilled with. We are always available to discuss our facilities in more detail, so if you would like to speak to someone, please let us know so we can get in touch with you. We hope to see you aga... read more
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 4.3 star rating with 4,860 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open tomorrow at 9:00 a.m.