iStorage

Ann J. 

on Yelp

6 years ago

Michael (with the Burberry mask) was extremely helpful and nice in getting me set up with a storage spot. He was helpful in deciding on the size and also in keeping me in boxes and tape as I stopped by three or four times. The move of all my stuff was seamless, and the place seems like it is fortified and well cared for. All the stars are for great customer service. I left off a star because it is on the pricey side for what you get. But, hey, it's in the city and we all know about SF rents. 

maryjo p. 

on Yelp

8 years ago

This place rocks! Management rocks! Just wish access was later. Closes at 6pm 

Tacha S. 

on Yelp

9 years ago

I really didn't want to move and my brother told me about this place he was using and said they were good. I went and they were. It was easy to sign-up, Michael was on it with customer service and helping you out anyway that he could which everyone is so busy these days, it felt nice for his personal attention. I like that when I had to move out of my storage Michael and his beautiful pit dog helped my transition to be painless and it TRULY helped me and thats why I had to let others know. Thanks Michael! 

Maddy K. 

on Yelp

9 years ago

Michael (and his beautiful doggo Bea) was extremely helpful with a complicated issue I I had with my unit. He was able to get ownership transferred to my name within fifteen minutes of my arrival, and I was in my unit within a half an hour. He answered all of my lengthy questions and was extremely kind and personable. I look forward to working with him again when I return to the facility! 

Deanna B. 

on Yelp

10 years ago

Thank you Jackie for taking care of us so well! We've been customers here for years and Jackie has kept up the quality of service we have experienced for years! 

George W. 

on Yelp

10 years ago

I really like this place. The new manager, Luana Shortt and the assistant manager, Joe Lewis did their best to get us storage space and later, parking for my car, when I was gone for three weeks. Those folks are very personable and professional. I recommend this business to whoever wants a safe and clean storage place, and courteous personnel to work with. 

Elise W. 

on Yelp

2 months ago

We used 19th Ave storage for years. In the last few weeks the company transitioned from iStorage to Public Storage. Haven't accessed our unit in this year. Received an email saying our unit needs to be secured. Turned out our lock was cut and some of the items stolen. Nothing super valuable, mostly keepsakes and collectables. Public Storage said it happened before the take over and referred us to the outgoing insurance program. They could not comment how many units at the location were affected. They didn't file police repor... read more

Keith B. 

on Yelp

4 months ago

This istorage is completely a scam. They fraudulently said first month free but took my $29 administration fees. Few days ago my friends also suggested me this storage,when I signed up and paid for it, it was showing the renting process is quick and easy with no hassle. I signed up pretty quickly and easy,thinking maybe this storage is legit and easy for my college material storage use. It worked for a few days, after 4 days later, manager Kayla forcefully locked my access to the storage. I tried calling and waiting outside ... read more

Courtney G. 

on Yelp

5 months ago

Today is the week before college students need to move out of SFSU and this is the closest location. It's hours listed ON THIER BUILDING, yelp, google, and website state there would be someone in office today. There were 4 families outside trying to move their stuff in with no staff in sight. Thankfully, the door is WIDE OPEN when we arrive. We allow ourselves in with the other families (having no clue if they should be allowed to be there) and made our way to the unit and SOMEONES LOOSE SOILED ITEMS are in there. Another ... read more