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iStorage
- Self Storage
- San Francisco, CA
About this business
Location details
4050 19th Ave, San Francisco, CA, 94132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Backstory: I moved out on 11/21/22, but could not close my account that day (a Monday) because apparently no one decided to show up for work. I went in person the next day and was told I was all set. I was nonetheless billed the next month (December). I called, explained the situation to "Nate" and was told it would be handled and I would receive a refund by check. I was nonetheless billed the next month (January). I called my credit card, disputed the charges, and put a block on iStorage charging me further. I also used the... read more
Unfortunately I made a big mistake by using this storage facility...for the second time!!! The first time I used this facility the management failed to inform me that there was a water leak in their main storage facility. I had to find out this information out from the sales associate on the second time I came back to rent a storage unit from iStorage. You see the last time I rented a storage unit here as I was vacating my unit I discovered that a lot of my expensive vintage clothing collection was damaged due to mold and... read more
The guy who works at this location is really lazy. He doesn't do his job right and inconsiderate.
How could a storage place not be open on Sunday's? 1 star for location and 1 star for the unit actually being decent. Prices are consistently being raised so don't go by the price listed and don't be fooled by "24 hour access" it's not true.
I would not rent a storage unit here. - This storage company is unethical - They will increase your monthly rental fee right after you move your items in - They will treat you unfairly. - The price they quote you over the phone will not include taxes, fees, administrative costs. - Michael who runs the place will act very nice but you can't trust him. I rented a unit here and just about 2 months later, they increased my monthly rental fee by $30. When I complained Micheal just said - "The decision to increase your rent... read more
If I could give zero stars I would! This place is near criminal! They still owe me money - I canceled my unit in November and when I asked to speak to a manager, it took an hour on hold to get me a number. Then I talked to the guy who told me to wait another week. I was furious but OK...I had another question so I called back 5 mins later and the guy answered saying he was a 17 year old kid and what did he know about storage...WHAT??? To date, I still have not received my refund so I will just dispute the charge. This place ... read more
I've had items stored here for years, and the cost keeps creeping up. Now I'm paying nearly double my initial rate for the exact same service. Storage units are small, hallways are narrow, and usually blocked. They charge you at the end of the month and not the beginning. Who gets paid at the end of the month? I called to make my payment today, and was told that they had stopped taking my credit card type, with ZERO notification. I don't have another kind of credit card. Cool. I've been meaning to clear out that unit anyway... read more
Avoid this business unless you live nearby and don't have other choices. Tiny public space to move things around especially when people never remember to put away that huge blue ladder after using it. Ready for the worst? This business randomly closes without giving customers any notice.
I am so upset with the admin part of iStorage. EVERY SINGLE MONTH I pay my bill and EVERY SINGLE MONTH the bill has a higher amount. I found out today that when I send a payment it has been turned into a credit but NEVER applied to my bill!!! WHO DOES THAT?! My bill doubles with a late fee!!! I hate their accounting process and I feel like I am being ripped off. Daniel and Michael are the ONLY REASON I am still there. These guys work HARD to try to make the customer feel good but enough is enough anymore. I will NEVER... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4 star rating with 370 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.