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iStorage
- Self Storage
- San Francisco, CA
About this business
Location details
4050 19th Ave, San Francisco, CA, 94132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
They are not afraid to rip off poor college students. Looked at the website and the unit I wanted was about $90 checked back literally about a day later and it had been raised to $140. Even then, I was forced to get it because I had little options at the time. When I questioned the woman at the desk she tried to brush it off like "yeah it probably was raised..." like don't even lie you know that college students are desperate and your storage is conveniently located right near a college so you just so happen to raise the pri... read more
Business response:
Hi Mike, Thank you for taking the time to share your storage experience with us. We apologize the move-in did not go as smoothly as anticipated. Unit rates are automatically (computer based process) adjusted both up and down depending on availability and can be adjusted daily as a result. You will find this among all major storage companies. Unfortunately, between the time you first looked and then decided to rent, it appears the rental rate had increased. We do offer customers the ability to reserve a unit with a $25 ... read more
This used to be 19th Avenue Self Storage and the owners/employees who used to work there were great and their rental fees unbeatable. They acquired the business not too long ago and just received a letter from the mail that they're increasing my monthly storage rent effective next month. Been renting for a few years now and with this rent increase, it's probably time to look for another self storage company.
Business response:
Thank you for taking the time to let us know about your storage experience. We apologize you have not found it completely satisfactory. Rental rate adjustments are a normal part of the storage business. Many factors determine current and future rates. From time to time, like all other storage locations, we find it necessary to adjust rental rates. I believe you will find we are very competitive in the market. We appreciate your business and would hate to lose you as a customer.
Terribly unprofessional business practices, I made an online reservation at 9:30 in the morning, and they had sold my reserved lot by the time I got a chance to call them back a little after 12:30. Even though I received a "confirmation" email that stated my unit had been held, and all I had to do was sign some paperwork on arrival then pay for my unit I was still told that my it had been sold and that they no longer had what I needed as a storage facility. If you're looking for honest people who run a business with ethics, ... read more
Business response:
Hi Ian, I'm very sorry about this - we are adjusting our software so this won't ever happen again. As an apology, we'd like to give you a special discount. Can you please email me at Evan@istorage.com and we'll give you a token of our apology? thank you, Evan Jerkunica
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.1 star rating with 351 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.