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iStorage
- Self Storage
- San Francisco, CA
About this business
Location details
4050 19th Ave, San Francisco, CA, 94132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The storage unit I rented was filthy, moldy, stinky in the hallway. There were several broken locks on the floor. I felt totally insecure and just disgusting.
Business response:
We value your input and apologize for the condition of the storage unit. Please contact us at (415) 498-1303 to discuss this further.
Scroll down for updates ... 3/24/26 The nightmare continues one month after moving out. This is my FIRST ever negative Yelp review due to non response from iStorage NSA. Mon 2/16/26 Presidents Day - Discovered break-in in our unit, heartbreaking loss of family momentos. At least 5 other units in our section were broken into, we telephoned customer service to alert them. Tue 2/17/26 - Urgently hired local mover to move out cost $500 Return to location daily for one week in an attempt to close account, Office is closed d... read more
Business response:
We are sorry to hear about the break-in at your storage unit and the subsequent billing issues you have experienced. The loss of family mementos is deeply concerning, and we apologize for the complications with closing your account despite your conversation with our storage specialist Oscar on February 25, 2026. The conflicting information regarding account closure and continued billing requires immediate attention from our storage specialists. Please provide additional details about your account closure confirmation and th... read more
My locker was broken into, as well as 10 other lockers. No one was in the office. I called their phone number and asked for a call back. No one called me back and no one was in the office during normal business hours for the next two weeks. No security. No cameras. Higher prices than other, much higher quality storage sites in San Franciso. Terrible! Stay away.
Business response:
We apologize for the security breach and lack of response during this incident. A break-in affecting multiple storage units requires immediate attention from our storage specialists. We understand your frustration with the absence of office staff and unreturned calls during normal business hours. The security concerns you have raised regarding cameras and monitoring systems are serious matters that need to be addressed. If you would like to provide more information about this incident, one of our storage specialists can assi... read more
Our storage unit wasn't empty from previous. They looked at us like we should empty it out. Wasn't good experience at all. Place looks rundown
Business response:
We understand your frustration with the unit condition and facility appearance. Please contact us at (415) 498-1303 to resolve this immediately.
Once again misrepresentation of services. Online hours are posted Monday 6AM-10PM Called the automated line which stated hours are 6AM-10PM Arrived at 8:15am to find an "office hours" sign stating 10am and the roll up door closed. I'm sure your asking why we are still here. When we can get it it is really convenient, but lack of service has now outweighed convenience.
Business response:
Thank you for taking the time to let us know about your storage experience. We apologize you have not found it completely satisfactory. Our office hours are Monday - Friday 9 am - 6 pm, and Saturday 9 am - 5 pm. We are closed on Sunday. If you need to see the Store Manager, please let us know so we may set an appointment time convenient for you. Rental rate adjustments are a normal part of the storage business. Many factors determine current and future rates. From time to time, like all other storage locations, we fin... read more
My boyfriend and I rented a unit from here and about a week and a half into renting it we had came by to drop off some items and it was around 5:30 p.m. and we noticed the gate was wide open and we thought well it was kind of odd but it was still business hours and so we just kind of shrugged it off as if somebody had just left then then following morning early early morning I would say it was about 5:15 a.m. we had pulled up to the storage unit a little early we knew we couldn't get in until 6:00 a.m. but when we pulled up ... read more
My mother has had wine storage units at this location for many years. Their payment process is absolutely rediculous. One problem after another. I honestly think that they hope people will default on their payment so that they can takeover the contents. It's been a nightmare.
If I could give this place 0 stars I would. I rented a unit from this place because I was on a budget at the time and this place was right around the corner from where I used to be. Management is there is laughable. There is no management. The way my friend and I bumped into 3 people who not only didn't have a unit in this facility but had the MANAGER'S ACCESS CODE to get into any of the "secured" rooms that held all these units is baffling. You will not be able to get in contact with anyone on management unless you're reall... read more
I've had nothing but the worst and continues problems since moving my storage over to this facility. From the get go delaling with this company has been an otter nightmare. It started out with me booked my reservation online. I called and make sure everything was OK for my arrival only to be told by the person at the site that my unit was not available and should not have been rented out. In that same convers, this man then tells me that the gate isn't working.Then he says that my unit is available, but i can't move in becau... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4 star rating with 382 reviews.
When is iStorage open?
iStorage is closed now. It will open at 6:00 a.m.