iStorage

Mo S. 

on Yelp

4 years ago

I've had items stored here for years, and the cost keeps creeping up. Now I'm paying nearly double my initial rate for the exact same service. Storage units are small, hallways are narrow, and usually blocked. They charge you at the end of the month and not the beginning. Who gets paid at the end of the month? I called to make my payment today, and was told that they had stopped taking my credit card type, with ZERO notification. I don't have another kind of credit card. Cool. I've been meaning to clear out that unit anyway... read more

dddd h. 

on Yelp

4 years ago

Avoid this business unless you live nearby and don't have other choices. Tiny public space to move things around especially when people never remember to put away that huge blue ladder after using it. Ready for the worst? This business randomly closes without giving customers any notice. 

Shari C. 

on Yelp

5 years ago

I am so upset with the admin part of iStorage. EVERY SINGLE MONTH I pay my bill and EVERY SINGLE MONTH the bill has a higher amount. I found out today that when I send a payment it has been turned into a credit but NEVER applied to my bill!!! WHO DOES THAT?! My bill doubles with a late fee!!! I hate their accounting process and I feel like I am being ripped off. Daniel and Michael are the ONLY REASON I am still there. These guys work HARD to try to make the customer feel good but enough is enough anymore. I will NEVER... read more

Jack F. 

on Yelp

6 years ago

I "reserved" a 10x10 unit a week in advance of my move on their website to ensure that I would have a space. I received a call from the manager following up to confirm I wanted the unit, and asking when I plan to come in to sign the contract. I told him I would come up in three days. When I arrived at the office, they informed me they gave my spot away and could only offer a 5x12 unit on the corner of the building, and so their uneven angles in the unit, which made it somewhat pointless for storing large items like furniture... read more

Chad S. 

on Yelp

6 years ago

Horrible service the really heavy guy who works there is a complete a hole and also sneakily lives there at night they overcharged me for the month they tried to charge me close to $500 for a 10x10 when it should have only been about half that since that's what we agreed upon and that's what I paid but then since I didn't pay the $500 for one month mind you they locked my storage out that guy is a crook avoid at all costs 

Gary G. 

on Yelp

6 years ago

Awful company poor customer service ignored multiple calls. I do not recommend at all 

Gladys P. 

on Yelp

7 years ago

One star for how nice one of the employee was but also because you can't leave a zero star review here. To keep it short, my keypad code was not activated correctly which cost me an extra $300 in hiring movers and more importantly, SOMEONE STOLE FROM MY LOCKED UNIT. Someone was able to get into my unit and steal two boxes worth of belongings. While nothing of value was stolen, I felt very violated and immediately moved out my things once I discovered things had been stolen from my unit. My things had only been sitting in my... read more

Britt B. 

on Yelp

8 years ago

This used to be a nice storage facility, which I assume was owned by someone local - it had an old-school vibe from when everything in this country wasn't so corporatized. It then sold a few years ago to a national company, at which point rates immediately went up by about 20%. And from my recent visit (the first since the place changed ownership), it appears to have declined during this time. First of all, they have a bait & switch 1st month free reservation policy advertised on the internet, which they do not honor when yo... read more

Ryan M. 

on Yelp

8 years ago

The absolute worst storage in San Francisco. Rates keep going up and now the keypad doesn't work and there's usually no one around watching the place. The place is like an open door storage with no security or care at all. Stay away from this sh*thole