iStorage

Gladys P. 

on Yelp

7 years ago

One star for how nice one of the employee was but also because you can't leave a zero star review here. To keep it short, my keypad code was not activated correctly which cost me an extra $300 in hiring movers and more importantly, SOMEONE STOLE FROM MY LOCKED UNIT. Someone was able to get into my unit and steal two boxes worth of belongings. While nothing of value was stolen, I felt very violated and immediately moved out my things once I discovered things had been stolen from my unit. My things had only been sitting in my... read more

Britt B. 

on Yelp

7 years ago

This used to be a nice storage facility, which I assume was owned by someone local - it had an old-school vibe from when everything in this country wasn't so corporatized. It then sold a few years ago to a national company, at which point rates immediately went up by about 20%. And from my recent visit (the first since the place changed ownership), it appears to have declined during this time. First of all, they have a bait & switch 1st month free reservation policy advertised on the internet, which they do not honor when yo... read more

Ryan M. 

on Yelp

7 years ago

The absolute worst storage in San Francisco. Rates keep going up and now the keypad doesn't work and there's usually no one around watching the place. The place is like an open door storage with no security or care at all. Stay away from this sh*thole 

Annicia J. 

on Yelp

7 years ago

I had been with this storage facility for the last four years back when it was 19th ave storage. I was a college student and the people understood good customer service. I ended up staying with them up until istorage took over. They started charging an insurance fee on top of the monthly unit rental. Increased my fees more than 70% over the last two years. Then they lied saying I had to buy a specific renters insurance when in reality they were making me pay the highest rate. The manager tried arguing with me about my conce... read more

Azriel S. 

on Yelp

7 years ago

I had a terrible experience with this iStorage location. Initially I booked a unit online with the first month free. When I visited the location, I was moved to a bigger unit since the one I booked would have been difficult to load/unload. I confirmed multiple times with the manager that the first month(November) would still remain free. After moving in, I was charged for the first month. When I bough it up with the local manager, I was assured that since I was already charged for November, they would make December free. I ... read more

Galen L. 

on Yelp

7 years ago

This is my first Yelp review, and I felt this strongly about the poor business practices that Daniel (store manager) manages there that I wrote my first review to advise anyone to look at other options. Needless to say, an email to the Better Business Bureau (BBB) is next. Service seemed good until I learned the company was pulling what I consider a bait and switch tactic. Here's my story: I rented a storage unit with the understanding of a 1-month free rent promotion (I have the confirmation email), but while I was at ... read more

Loren J. 

on Yelp

8 years ago

I could repeat exactly what Cee V. and Josephine H. have said, but here's my version; What used to be 19th Ave storage is now iStorage and as good as the old one was, the new one is the exact opposite. Need a burned out light replaced? It's a corporate issue and will take weeks. Need to prorate days in your last month? The answer is no. Need to partition a wall turning a larger space into a smaller? The answer is no. All of these these things were easy with the old owners. No more. Add to this, lousy sullen help in... read more

Cee V. 

on Yelp

8 years ago

We've been excellent tenants renting at this location for many years, and since iStorage took over from 19th Avenue Self Storage, it's been awful. As others have reported, maintenance has fallen as prices have risen. Two price increases in two years and yet lights are burned out and not replaced for weeks, the office manager is sullen, suspicious and lazy and it's impossible to reach the Regional manager to report complaints. Very disrespectful of the customer. They're truly only in it for the money and quick turnover. We'... read more

Josephine H. 

on Yelp

8 years ago

If I could give this place zero stars I would. We had been renting for 10+ years and it's changed hands probably 3 times. Their service is the worst ever. Last October we discovered a major water leak in our unit from the rain. It was affecting several units. We had to keep calling back for an update with no returned phone calls. Finally they confirmed there was a roof leak but because they "were a corporate company, these things take time to resolve." We asked to move units and they said they would have to increase our rate... read more