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iTrustCapital
- Finance
- Irvine, CA
About this business
iTrustCapital, named the best Crypto IRA Platform in America*, helping investors access Crypto, Gold and Silver Assets within their Roth, SEP and Traditional retirement accounts. Securing more than $2 Billion Dollars for tens of thousands of clients, iTrustCapital is revolutionizing the retirement account industry.
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service was top notch Customer service was top notch. Chad Poulos went above and beyond to help me. Answered questions concisely and accurately.
Business response:
Thank you, Tyler! Top-notch customer service is what we strive for.
BEST Customer Service Experience EVER! I needed to reset my password. But when the reset wasn't successful & a 2nd reset also was not successful & both reset emails going to spam, I suspected a phishing attempt on my account. I immediately called support - so grateful that number was easy to find! Chad answered in just a few rings. He confirmed the safety of my account. Then he helped troubleshoot various ways to get me logged in. He listened carefully as I spoke & even picked up on something I'd said which he was able to gu... read more
Business response:
Thank you, L.S! Excellent customer service is what we strive for.
Chad was very informative and… Chad was very informative and conscience of my request and need. It is so great to have a Platform for Cryto that can help me with my future endeavors. Keep up the good work. Their Refer a Friend is very generous for both parties.
Business response:
Thank you for your positive feedback! If you have any additional questions, please reach out to us.
Chad Poulos provided excellent customer… Chad Poulos provided excellent customer service over the phone. He helped me finish setting up my new account and guided me all the way and made sure my account good. 5 Stars.
Business response:
Thank you, Mo Luv! We appreciate you taking the time to share your feedback.
Jimmy and the staff was awesome in… Jimmy and the staff was awesome in helping me with my withdrawal request. Delivered as promised and very understanding and professional.
Business response:
Thank you, Christian! We strive to provide exceptional service.
Jimmy assisted me and he was excellent Jimmy assisted me and he was excellent. I couldn’t make my initial call so he went the extra mile and got me in at the end of the day to accommodate my travel schedule. First class!
Business response:
Thank you, Mark! We're thrilled to hear about your positive experience!
You Rock! #1 Rated - Its well deserved. I've been with iTrustCapital for a few years now and have only had wonderful experiences. They've grown as a company tremendously during the ups and downs of this new digital asset era. --From the website / app to onboarding process and continued support every interaction is pleasant and reassuring. This team really knows what they're doing :) I want to give a special thanks to Ashley and Nadia, kudos and blessings be my friends. Thank you!
Business response:
Thank you, Joshua! We are so happy to hear about your positive experience with us. If you have any other questions please don't hesitate to reach out to us.
My Relationship Manager My Relationship Manager, Ben at iTrustCapital made the experience smooth for me. He's great!
Business response:
Thank you, Howie! It's wonderful to hear that Ben was helpful with your request. If you have any other questions, please reach out to us.
Alyssa is exceptionally helpful and efficient. Alyssa was extremely pleasant and helpful to me. I felt comfortable and will not hesitate to reach out to her personally again. I also appreciate that she informed me of the timing of my distribution so that I know what to expect. Clear communication is very important to me, and I found Alyssa delightful while being efficient. Thank you
Business response:
Thank you! We appreciate you taking the time to share your feedback.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.9 star rating with 7,325 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.