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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just like the good old days... UPDATE 11/19/25: I continue to be, frankly, stunned by the customer support provided by iTrustCapital. I haven't seen support like this in a long, long time. Today I called customer support and got to work with Mo (Mohanned). I had inadvertently created and funded two separate Roth IRAs. Mo helped me submit a request to move all funds from one IRA to the other. During the process, my VPN got in the way. Mo immediately recognized the problem. I turned off my VPN and the process was completed wit... read more
Business response:
Thank you, Terence! We know how stressful these situations can feel, especially when you're still learning the platform, so it means a lot that our team was able to give you clarity and confidence throughout the process. Feel free to reach out to us with any additional questions.
Josh was friendly and efficient in… Josh was very friendly and efficient in getting me verified as my parents' POA. He also answered many of my questions regarding the process of precious metals distributions. I am most appreciative!
Business response:
Thank you, May! We’re glad to hear Josh was able to make the verification process smooth and easy, and that he helped answer your questions around precious metals distributions.
Mo made my first call to iTrust Capital… Mo made my first call to iTrust Capital a very positive experience. He knew your website, how to help me, and how to make the process easier to fit my needs. I wasn’t put on hold and he helped me to the end of the process. He also understood your business not just simple call center prompts. Promote this man and thank you for employing someone who can professionally help with customer support!
Business response:
Thank you, Kathleen! We’re happy to hear that Mo made your first experience with us such a positive one. Feel free to reach out to us with any additional questions.
Final funds to IRA. Francisco was great to work with as always. Responsive, prompt and quick to a solution. Was able to get my final bit of IRA funds over to them for custody. Also had the trad conversion ready to roll once the funds were received. Thanks Francisco!
Business response:
Thank you, Patrick! We’re so glad to hear Francisco helped you get your final IRA funds transferred and your conversion ready to go. Feel free to reach out to us with any additional questions.
Josh was professional,patient and very… Josh was professional,patient and very helpful.
Business response:
Thank you for your positive feedback, John!
Each time I contact Itrust I am able to… Each time I contact Itrust I am able to speak to an actual person without going through a maze of bot prompts. Their reps are knowledgeable and helpful. Francisco, the latest upheld this expectation well.
Business response:
Thank you, Bryan! We’re so glad you’ve consistently had great experiences with our team. We’re happy to hear Francisco delivered the level of service you’ve come to expect.
Great experience with customer service Great experience with customer service. Thanks Romeo!
Business response:
Thank you for your positive feedback, Alexander!
Itrust is on it Itrust is on it! They are very professional. I am pleased with how thorough and consistent they are with communication and follow through.
Business response:
Thank you, Ian! We're glad to hear that you had a positive experience with our team.
Andrew and iTrustCaptital rock! I was helped by a gentleman named Andrew Vital. He assisted me in creating a Roth IRA. He was extremely helpful and made the process a total breeze. I love that this company has actually people that answer the phone if I have any questions and I don’t a robot or someone in another country. That peace of mind is priceless!
Business response:
Thank you, Brett! Having real, knowledgeable people available when you need help is something we take a lot of pride in, and it’s great to hear that it brings you peace of mind.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 15,176 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.