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Kia of Lynchburg
- Car Dealers
- Lynchburg, VA
About this business
Location details
3400 Old Forest Rd, Lynchburg, VA, 24501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Recommended Recommended Recommended
So, just a few minutes ago while my husband was checking over some things (because we spend a lot of time on the road) he decided to take a peek at the air filter. To our surprise, doesn’t look like it’s been changed for a good while, even though my receipt says it was back on June 30th. I mean, seriously, we’ve made it out of mud holes with our side-by-side cleaner than what this filter looks like. Let alone when we were there for our service appointment, the service advisor said they would “check to see if the engine cl... read more
Business response:
We are sorry to hear about the issues you experienced during your recent service appointment. We aim to provide accurate and thorough maintenance for all our customers, and it’s disappointing to hear we missed the mark. Please feel free to contact us directly so we can review your service history and address your concerns. Stephen Plunkett SPlunkett@Berglundcars.com
The service department here is pitiful. They won’t even call you back nor be able to answer any of your questions or explain the process. I had a factory recall done here over three weeks ago. I have visited the dealership called the service manager and service advisors no one is able to get me proof that the recall was completed. Think twice about bringing your car here for service. Poor service!
Business response:
We apologize for any inconvenience you may have experienced, Matthew. As we previously told you, the factory recall work was performed. However, after reviewing our records, we were able to determine that you were not the owner of the vehicle when the work was done. We are not able to release records of other customers to you. We have provided the records to the prior owner and made them aware that you would like a copy. We understand that they provided the records to you. We are sorry for any inconvenience that this h... read more
The service department should pick up the phone and talk to customers when they call.
⚠️ Important Notification: We See There Are Posts And Page Rules That You Violate Page Detected to Have Repeated Violations To Keep Your Page Active And Following Guidelines We recommend that you follow the steps that have been mutually agreed upon View and submit your complaint here: https://www.facebook.com/permalink.php?story_fbid=1554606031239572&id=1551022291597946 Thank you for following the agreed guidelines and rules This report in order to help us understand and resolve the issue. You can further help us fix this p... read more
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worst customer service ever. The salesman promised me a second key for a used 2017 RAV4. paid right at 19000. Nothing but run around. Won't even return calls. BEWARE HORRIBLE CUSTOMER SERVICE
Business response:
Bill, we are very sorry for the inconvenience about your second key to your RAV4. We look forward to your appointment this week to get this issue resolved. Stephen Mason, General Manager 205-234-3955 SMason@berglundcars.com
Frequently asked questions about Kia of Lynchburg
How is Kia of Lynchburg rated?
Kia of Lynchburg has a 4.3 star rating with 353 reviews.
When is Kia of Lynchburg open?
Kia of Lynchburg is closed now. It will open tomorrow at 8:30 a.m.