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Kia of Lynchburg
- Car Dealers
- Lynchburg, VA
About this business
Location details
3400 Old Forest Rd, Lynchburg, VA, 24501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Customers BEWARE!!!! I wish negative stars were a thing. The worst, and I mean, THE WORST customer service I've experienced possibly ever. My car was towed to Kia of Lynchburg to have a test run on the engine (it's blown, and an admitted Kia Corporate recall issue) so living near Lynchburg I figured I would have my recently blown motor be taken there for a third and now KIA opinion. On a personal note: I loved my Kia that I affectionately named Lola and wanted to have her up and running. When my car (having been t... read more
Business response:
Good Afternoon Miss Yarbrough, my name is Stephen Mason and I am the General Manager at Kia of Lynchburg. I would like the opportunity to speak with you personally regarding your negative experience at Kia of Lynchburg and offer you our sincere apologies. Would you please call me at your earliest convenience? I take these types of issues extremely personal so please call my personal cell phone at 205-234-3955. Once again we apologize for your experience. Stephen Mason
Wish I could leave 0 stars. My husband and I brought in our Kia Sorrento (which was purchased new less than 10 years ago) and we were told not once, twice, or three times but FOUR times that it was “something else” after Kia of Lynchburg took a look at it. First, they blamed it on something small and said it would fix the problem, so we opted to have the smaller issue fixed and also put brand new tires on it. After all, they assured us it would be fixed! We drove it off the lot with the new tires, and we realized immediately... read more
Business response:
Rose, Thanks for your feedback. I'm sorry to hear that you have a negative impression of our dealership. Would you be willing to tell me more about your experience and what didn't meet your expectations? Thank you, I look forward to hearing from you. Best, Robert Tucker General Manager rtucker@berglundcars.com
Kia has the absolute worst communication skills. You call, and you can’t leave messages bc their voicemail box is full bc they never answer the phone. So you email the service manager and she never reassures you about receiving the emails, what they’re doing, or apparently thoroughly reads them. I can’t wait to get rid of my kia just so that I never have to deal with this dealership again. Also, to the general manger, do NOT contact me to remove my review again. Just accept that your location is awful.
Business response:
Laramie, Thanks for your feedback. I'm sorry to hear that you have a negative impression of our dealership. Would you be willing to tell me more about your experience and what didn't meet your expectations? Thank you, I look forward to hearing from you. Best, Robert Tucker General Manager rtucker@berglundcars.com
Absolutely,positively,do not in any way recommend this Kia! Or any Kia anymore!!!!!! Spending good money elsewhere and will resolve the issue that’s currently happening now in our favor!!!!
If you have a Kia, GET RID OF IT. They have had my vehicle since the beginning of May and are just now telling me that my engine issues are NOT covered under the extended warranty. Which is completely different than the information they gave me in the beginning of May, otherwise I would have had it elsewhere. They also told me that regardless, I had a mechanical warranty on the vehicle that I purchased when I bought it. Now, somehow, that’s not true either. This has been the WORST experience I have ever had with a car dealer... read more
I would give this dealership less than one star if possible.. My wife and I spent 3-1/2 hours at this dealership this morning test driving the new Niro EV. We asked how much cash we would have to pay for this car and the manager came in and said that they could not sell me this car because their dealership is not certified to sell electric cars. That would have been nice to know upfront. I’m upset about having wasted our time. I called back after I left the dealership and spoke to the manager who hung up on me while I wa... read more
Business response:
Mr. Roten, I am disappointed to see that you had a negative experience lately. I appreciate you taking the time to speak with me today to address your concerns. Please feel free to reach out if there is anything else I can help with in the future. - Stephen Plunkett
Took my wife by yesterday to look at a new vehicle. When the salesman asked if we need help I said “yes, could you unlock the door so my wife could just look inside and see if this is something she would like” his response “before I can unlock anything you have to come inside and sit down with me, answer a few questions first” I said “I only want her to look inside first to see if she wants to look at it further” his response “those are the rules and I follow the rules” So we gladly got in our vehicle and left!! I know there... read more
Business response:
Donovan, it's always our goal to provide our customers with five-star service. Please send me your contact information, or feel free to call or email me at your convenience. I'd be happy to address any concerns that you have. Best, Robert Tucker General Manager rtucker@berglundcars.com 434-266-0614
They need to work on their customer service skills. Better management would help alot also, especially in the finance department. The so called manager that spoke to me had no personality and his people skills sucked.
Business response:
Hello, I regret to hear you are unsatisfied with the service we offer. I would appreciate the chance to speak with you and address your concerns. Please e-mail me with your preferred contact so I can get in touch. Best, Stephen Plunkett General Manager splunkett@berglundcars.com
REVIEWS Jill C. Reese-Howard — 1 starI gave my sister money to buy a used car that she desperately needed. She found "the one" at Kia of Lynchburg.. The saleswoman talked her into taking it home after a long day of paperwork. The minute she brought it by for me to see, I noticed the front grill was cracked. After going through the car we noticed it had not been detailed, or even vacuumed. Having worked in dealerships for many yrs I knew the detailing was included in the cost. The back seat was filthy, with stains on the sea... read more
Frequently asked questions about Kia of Lynchburg
How is Kia of Lynchburg rated?
Kia of Lynchburg has a 4.3 star rating with 353 reviews.
When is Kia of Lynchburg open?
Kia of Lynchburg is closed now. It will open tomorrow at 8:30 a.m.