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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Horrible, unprofessional people and extremely poor service Wifi did not work; complain multiple times on day1 as well as on day 2...standard answer, will call maintenance. I ended up with NO WIFI during my stay. The inercom doesnt work....everytime i need something, I need to come down to reception, who will anyways not do anything. The front desk guys are just not professional...it looks like a place run by some random people, who do not care for the people coming there. Worst - A woman requested for a towel and sheets for ... read more
Business response:
Hello Dhiraj, Thank you so much for bringing to our attention the issues that you encountered with our WIFI. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
Poor dirty nothing
Business response:
Hello Anni, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
No housekeeping, breakfast, not enough towels, dirty face coths and hand towels Hi, I did not enjoy my stay at La Quinta Inn on April 14-15 2023. It was my second time booking there and the first time was pleasant. The first time was in 2021 and I totally understood same changes because of COVID, but 2 years later and the housekeeping service and the continental breakfast is still unavailable due covid (even though in the description is saying free breakfast included) its absurd. I booked for 4 people and there was only two ... read more
Business response:
Hello Paula, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to manag... read more
Jeśli tylko nocleg, to da się przeżyć Brud. Pokój nie był sprzątnięty ani po poprzednich gościach ani po wszystkich wcześniwjszych. Trzeba było prosić o zmianę pościeli i ręczników. Bardzo widać, że nikt nie dba o wyposażenie, meble są bardzo zniszczone. Lepiej nie zaglądać pod łóżka Hotel blisko dwóch stacji metra. Bardzo łatwo i szybko można dojechać do każdej atrakcji. W okolicy sporo sklepów i restauracji.
Business response:
Hello Agnieszka, I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
Stay away from it!!!!! dirty, if not filthy. Hairs in bathroom, on bed. Carpet not vacuumed. Smoke alarm dismantled. Very noise from road traffic and overhead train that goes by every a few minutes all through the night. Ice machine only working on 2nd floor. the room is absolutely BARE - no phone, alarm clock, coffee making facilities, cups, pen/paper, tissues.
Business response:
Hello Peter, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Horrible The room was dirty Water came out brown Tv phone didnt work Staff didnt help Loxation was good
Business response:
Hello Housing, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
I will never stay there again everything not clean, no house keeping, they NEVER answer the phone, they didn’t have towels and wash cloths for all of our guest. location only
Business response:
Hello Diana, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
Very Poor
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.