This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bring ear plugs even though the hotel is non-smoking, hotel guests were outside all night (literally, ALL NIGHT) smoking, and very loud. The smoking area happened to be right outside our window. The more drunk they got, the louder the yelling got. For this reason we will not be staying here again. Not worth a sleepless night. very clean, good location, comfy room, pet friendly.
Room was hot and the television did not work properly. The air conditioner did not work very well. The television only had one station (MSNBC). Location
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you had an issue with the TV and AC. I will share your comments with our staff to try and prevent future occurrence's. Here at La Quinta Lakeline mall we strive to meet and exceed expectations. Thank you for staying with us, it is our hope you give us the opportunity to better serve you in the future.
Fair
Bad I have been over Charged even till now even after stay they are charging me from my saved card Which I used to pay during my stay. I will strongly recommended other friends and Colleagues not to stay there I can ensure you I will never stay again in my life. Not Liked Much.
Very Poor Smell Smelled weird in my room and almost like a mildew smell a lot of dead bugs on the bed
Business response:
Thank you for taking the time to share your feedback. I am saddened to see you did not enjoy your stay. I will share your comments with our staff to try and prevent these issues in the future. Here at La Quinta Lakeline we strive to exceed expectation's, I am sorry we did not live up to this during your stay with us. It is our hope you give us the opportunity to better serve you in the future.
Very Poor There was no one at check in. I called the front desk 3 times and it just rang. No one came to answer it. When the man finally came to the desk he was abrupt. Took the minimum information and handed me the key card. The whole place was dingy and smelled of mold. The room I was assigned to had the air turned off and took a while to cool off. The shower had poor water pressure and was warm at best, definitely not hot. Nice to have a Krups machine but the only pods were decaf. Proximity to work. Totally not worth it!!... read more
Business response:
Thank you for taking the time to share your feedback. I am saddened to see that you did not enjoy your stay with us. I will share your comments with our staff to prevent these issues in the future. Thank you for staying with us, it is our hope that you will give us the opportunity to better serve you in the future.
Old Very dirty and old, the AC quite noisy Very old hotel
Business response:
Thank you for taking the time to share your feedback. I am saddened to see that you had issues with the AC and cleanliness. I will be sharing your comments with our staff to try and prevent any future issues. Here at La Quinta Lakeline Mall we strive to exceed expectations, I am sorry we feel short of this for you. Thank you for staying with us, it is our hope you may give us another chance to better serve you in the future.
Fair
Fair It took almost an hour to check in because the system was not working
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.