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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Need to not wake up night shift workers The staff The bed
After a 14 hour drive I was to exhausted to deal complainingbut I did let them know upon departure. The room was disgusting. The floor wasn’t vacuumed and the microwave hadn’t been clean. The place had roaches. The AC unit was loud/rattled. The location was great and the staff were very friendly.
unpleasant surprise linens were not changed--found dirty washcloth in bed. was told that manager would call. never called. parking close to entrance. breakfast was good.
Business response:
Thank you for taking the time to share your feedback. We're glad to hear you appreciated the convenient parking and enjoyed our breakfast. However, we’re truly sorry about the cleanliness issue you experienced and the lack of follow-up from our team. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience and oversight. Your comments have been shared with our housekeeping and management teams to ensure this is addressed and prevented in the future. Warm regards, Leany Weis Fron... read more
Bad The furniture in the room was badly worn and damaged. There was a strong unpleasant smell in the corridor, and the coffee machine was out of order. The man at the front desk during check-out was extremely rude—he neither greeted us nor made eye contact, and showed no sign of friendliness. His cold attitude made us feel uncomfortable, and we couldn’t help but sense a hint of discrimination. We’ve stayed at several La Quinta Inns before, but this experience was by far the worst.
Business response:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us and want to extend our sincerest apologies for the issues you encountered during your stay. The condition of the furniture and the unpleasant odor in the corridor are certainly not reflective of the standards we strive to maintain. We are currently reviewing these concerns with our housekeeping and maintenance teams to ensure they are addressed promptly. We are especially concerned to hear about the interacti... read more
Disappointing Walls too thin. Wasn't able to rest or get a good night's sleep due to the noise coming from both sides of the room,.
Poor
Lokasyon harika Herşey güzel ancaksabah kahvaltısının erken bitmesi saçma ! Reseptions kötü! Personel ! Konumu harika !
Problems ignored and lying staff. Was forced to pay full price for room that didn’t have hot water. We contacted the front desk every day about the issue and was told “it’s being worked on” every day. Booking.com was also unable to resolve the issue and I was never comped or offered any remedy other than leaving early and losing money. Terrible experience at the hotel and with booking.com, wouldn’t recommend either. They also never changed our sheets or cleaned the room, we were there for 4 nights. Decent location and price.
Bad I was overcharged
Business response:
Thank you for your feedback. We strive to provide a great experience for all our guests, and we appreciate the opportunity to clarify any concerns. The additional charge on your bill was not an overcharge but a fee for damages to the bed sheets, which were beyond normal wear and tear. We always aim to be transparent with our policies, and any such charges are assessed carefully to cover the cost of replacement or extra cleaning. We appreciate your stay with us.
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,673 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open at 12:00 p.m.