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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Overnight passing through The TV was a bear to use. No easy way to access the channel menu, no instructions, no current TV shows on stations. Could not even find FOX news. Clicked on everything to bring up menu, got it occasionally. Very disappointed. We stayed here based on the great reviews of the breakfast. Breakfast was same as other La Quintas. However, even though the eggs, sausage and hashbrowns were in heated servers, all items were barely warm. Did not finish the meal. There was yogurt and fruit cocktail though.
Very Poor The rooms were dirty and smelly the AC didn’t work either
Disappointing
Bad
Over all my stay was good because the room smell and the a/c The a/c and the room had a smell like dog pee The air conditioner didn’t stay on it was on auto and made a loud noise which scared us turn off and on through the night plus that auto made it hot which made it uncomfortable
Fair Felt dirty Close to destination
Disappointing
Honestly had a enjoyable stay but was charged the smoking fee because there was cigar wraps in the trash when called no
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay with us. Regarding the smoking fee, we understand how frustrating this can be. Our housekeeping team reported that the room had a noticeable smoke odor and that cigar wraps were found in the trash. As a non-smoking hotel, we take these situations very seriously, and both findings are considered smoking evidence under our policy.
Never again What an absolutely dreadful location--there is only one entrance and exit way and in order to turn around to get to 183A you have to make an immediate u-turn down Lakeside Mall Drive. The city planner who cooked that one up had to have been on crack cocaine and the planning commission who green lighted it were equally drugged. The room reeked of cigarette smoke, which I detest. I spent a few minutes searching and determined that it was the towels in the bathroom that smelled as though they originated from a smoky... read more
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We understand how frustrating the traffic flow around our location can be, and we apologize for any inconvenience it caused during your stay. We’re also truly sorry to hear about the smoke odor you encountered in your room and with the towels. This is not the standard we aim to provide, and we’ve shared your comments with our housekeeping team to ensure it’s addressed immediately. We appreciate your suggestions and hope you’... read more
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.