La Quinta Inn & Suites Fairfield

Business response:

We’re delighted to receive your 10/10 rating and truly appreciate your kind words about our friendly staff. We’re also glad you enjoyed the breakfast and found the room satisfactory. At the same time, we value your honest feedback and will continue working to make both our breakfast and rooms even better for future stays. Your input helps us improve, and we look forward to welcoming you back again soon. 

Business response:

Thank you for sharing your experience with us. We’re delighted to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the quiet location. At the same time, we sincerely apologize for the unpleasant odor in the room that affected your stay. We understand how uncomfortable this must have been, and we are addressing this issue with urgency to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we truly hope you’ll consider giving us another opportunity to provide yo... read more

Business response:

Thank you very much for awarding us a perfect 10 out of 10 rating. We are delighted to know that you had a wonderful experience with us. 

Business response:

We’re delighted to hear that you had such a positive experience with us. Your “very nice” rating means a lot to our team, and it’s wonderful to know we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon for another enjoyable visit. 

Business response:

Thank you for sharing your feedback with us. We appreciate your honest rating of 6 out of 10 and your comments about breakfast being okay. Your input helps us identify areas where we can improve to provide a better experience. We are committed to enhancing our services and offerings, and your feedback will be shared with our team to make necessary improvements. We hope to have the opportunity to welcome you again and provide a more enjoyable stay. 

Business response:

Thank you very much for awarding us a perfect 10 out of 10 rating. We are delighted to know that you had a wonderful experience with us. 

Business response:

Thank you for taking the time to rate your stay with us. We noticed your score of 6/10, and while we’re glad you shared your experience, we’d love to understand how we can improve. If you’re open to it, please let us know what could have made your stay better. Your feedback is invaluable in helping us enhance our service. We hope to welcome you again and provide a more enjoyable experience next time. 

Business response:

We truly appreciate your perfect 10/10 rating! Your support means a lot to us, and we’re delighted to know you had such a positive experience. We look forward to welcoming you again soon. 

Business response:

I’m very sorry to hear about your experience with the vending machines and the lack of assistance you received. Losing money and not being able to get help, whether at night or during the day, is understandably frustrating and not the level of service we want to provide. I’ve shared your comments with our front desk team to ensure that staff are better prepared to assist guests with vending machine issues promptly. We are also reviewing the machines themselves to prevent similar problems in the future. I appreciate that you ... read more