La Quinta Inn & Suites Fairfield

Business response:

We appreciate your rating of 6 out of 10 and your honest comments regarding breakfast. I’m sorry to hear that our breakfast options did not meet your expectations. We understand how important a good breakfast is to starting the day, and your feedback is valuable in helping us improve. Please know that we are reviewing our breakfast offerings to provide more variety and a better overall experience for our guests. Your input will be shared with our team as we work on enhancing this service. We hope to welcome you back and prov... read more

Business response:

Thank you so much for your perfect rating of 10 out of 10. We are delighted to know that you had a wonderful experience with us. Your positive feedback means a lot to our team and motivates us to continue delivering excellent service. We look forward to welcoming you back again soon. 

Business response:

We’re delighted to see your 10/10 rating! Even though you didn’t leave a comment, your score speaks volumes, and we’re truly grateful that you enjoyed your stay with us. Your feedback motivates our team to keep delivering the best possible experience. We look forward to welcoming you back again soon and hope your next visit will be just as memorable. 

Business response:

Thank you for sharing your rating of 6 out of 10. We appreciate your feedback and would love to learn more about your experience so we can improve. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you again and provide an even better stay. 

Business response:

Thank you so much for your wonderful rating. We are delighted to know that you had a positive experience and appreciated the cleanliness of your room. Your kind feedback means a lot to our team, and it motivates us to continue providing the highest standards of service. We look forward to welcoming you back again soon. 

Business response:

We’re delighted to hear that you enjoyed your stay with us! Knowing that you found your room clean and our staff courteous means a great deal to us, as we strive to provide both comfort and genuine hospitality to every guest. Your perfect rating is truly appreciated, and it motivates our team to continue delivering the best possible experience. We look forward to welcoming you back again soon and making your next visit just as enjoyable. 

Business response:

Thank you so much for your wonderful rating of 10 out of 10! We’re delighted to hear that you found the room comfortable and enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon for another great experience. 

Business response:

Thank you for taking the time to share such detailed feedback about your stay. We are very sorry to hear about the issues you encountered with the room and bathroom, including stained linens, broken bed, flickering lights, and cleanliness concerns. It is also disappointing to learn that our staff did not respond to your request for service. Please accept our sincere apologies for these shortcomings. Your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. We are committed to... read more