La Quinta Inn & Suites Fairfield

Business response:

Thank you for your detailed feedback and for taking the time to share your experience. I'm truly sorry to hear that your stay didn’t meet expectations and that you encountered multiple issues, from the delayed check-in and cleanliness concerns to disturbances overnight that disrupted your rest. We understand how important comfort, cleanliness, and a peaceful environment are for a relaxing stay, and it’s clear we fell short in several areas. Your comments have been shared with the relevant teams to ensure improvements are mad... read more

Business response:

Thank you for taking the time to share your feedback and for rating your stay a 6 out of 10. We’re glad to hear you appreciated the quiet atmosphere, though we’re sorry to learn that the location didn’t meet your expectations in terms of walkable attractions or conveniences. Your comments are incredibly helpful, and we’ll definitely keep them in mind as we work to improve the guest experience. If there’s anything more you’d like to share or ways we can make a future stay better for you, we’d love to hear it. 

Business response:

Thank you for taking the time to share your feedback. We’re sorry to hear that complimentary water was missed during your stay—your comfort is important to us. We’ll make sure this is addressed moving forward, and we truly hope to have the chance to provide you with a better experience next time. 

Business response:

Thank you for your honest feedback. We're sorry to hear that aspects of your stay—particularly the room condition and check-in delay—did not meet your expectations. That's not the experience we strive to provide, and we appreciate you bringing it to our attention. Your comments are valuable and will help us make the improvements needed to serve our guests better in the future. 

Business response:

Thank you for your perfect rating and for sharing your experience! We're delighted to hear that our staff made a positive impact during your stay, even in unexpected circumstances. Your kind words mean a lot to us, and we’re so glad our team could provide excellent service while working through the internet outage. We always strive to ensure a smooth and comfortable stay for our guests, no matter the challenges. We truly appreciate your support and look forward to welcoming you back for another wonderful visit! 

Business response:

We truly appreciate you taking the time to share your experience with us! We're delighted to hear that our check-in clerk was helpful and that your room met your expectations. Providing great value and comfort is our goal, and we’re glad you found the price to be right. We also appreciate your feedback about the treadmill in our exercise room. While it may not be a concern for everyone, we recognize the importance of keeping all amenities in top shape for our guests who enjoy using them. We will certainly look into this to e... read more

Business response:

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are sorry that certain aspects of your stay did not meet expectations. We understand the importance of maintaining a clean and welcoming environment, and we regret that the halls and lobby were not as well-kept as they should have been during your visit. Please know that we are addressing this concern to ensure a higher standard of cleanliness moving forward. Your feedback is invaluable to us, and we are committed to making... read more

Business response:

Thank you so much for your perfect 10 out of 10 rating! We’re absolutely thrilled to hear that you had such a wonderful experience. Your kind words mean the world to us, and we truly appreciate your support. We look forward to welcoming you again soon! 

Business response:

Thank you for your fantastic 10 out of 10 rating! We’re delighted to hear that you enjoyed your stay and that you plan to return. It means so much to us! We look forward to welcoming you back and making your next visit just as enjoyable.