La Quinta Inn & Suites Fairfield

Business response:

Thank you for taking the time to leave a rating. While we’re glad you chose to stay with us, we noticed your score of 6 out of 10 and would love to know more about how we could have made your experience better. Your feedback—whether detailed or brief—helps us grow and improve the comfort and service we provide to all our guests. We’re always striving to exceed expectations, and hearing your thoughts would truly make a difference. We hope to welcome you back soon and provide a stay that earns your full satisfaction. 

Business response:

Thank you so much for the perfect 10/10 rating and your kind words about the cleanliness! We’re thrilled to know you had such a positive experience. Our team works hard to maintain high standards, and feedback like yours makes it all worthwhile. We look forward to welcoming you back for another spotless stay! 

Business response:

Thank you so much for the 10 out of 10 rating! We’re delighted to hear that our team made a positive impression and that your room provided a pleasant surprise. It’s wonderful to know our service and presentation met your needs. That said, we truly appreciate your honest note about the hallways and breakfast—your observations help us improve where it matters. We’ll be looking into these areas to ensure an even better stay next time. Thanks again for your thoughtful feedback—we look forward to welcoming you back! 

Business response:

We're absolutely thrilled that you had such a great experience. Your kind words mean the world to us and inspire the whole team to keep delivering top-notch hospitality. We hope to welcome you back again soon for another memorable stay! 

Business response:

Thank you for your detailed feedback and for taking the time to share your experience. I'm truly sorry to hear that your stay didn’t meet expectations and that you encountered multiple issues, from the delayed check-in and cleanliness concerns to disturbances overnight that disrupted your rest. We understand how important comfort, cleanliness, and a peaceful environment are for a relaxing stay, and it’s clear we fell short in several areas. Your comments have been shared with the relevant teams to ensure improvements are mad... read more

Business response:

Thank you for taking the time to share your feedback and for rating your stay a 6 out of 10. We’re glad to hear you appreciated the quiet atmosphere, though we’re sorry to learn that the location didn’t meet your expectations in terms of walkable attractions or conveniences. Your comments are incredibly helpful, and we’ll definitely keep them in mind as we work to improve the guest experience. If there’s anything more you’d like to share or ways we can make a future stay better for you, we’d love to hear it. 

Business response:

Thank you for taking the time to share your feedback. We’re sorry to hear that complimentary water was missed during your stay—your comfort is important to us. We’ll make sure this is addressed moving forward, and we truly hope to have the chance to provide you with a better experience next time. 

Business response:

Thank you for your honest feedback. We're sorry to hear that aspects of your stay—particularly the room condition and check-in delay—did not meet your expectations. That's not the experience we strive to provide, and we appreciate you bringing it to our attention. Your comments are valuable and will help us make the improvements needed to serve our guests better in the future. 

Business response:

Thank you for your perfect rating and for sharing your experience! We're delighted to hear that our staff made a positive impact during your stay, even in unexpected circumstances. Your kind words mean a lot to us, and we’re so glad our team could provide excellent service while working through the internet outage. We always strive to ensure a smooth and comfortable stay for our guests, no matter the challenges. We truly appreciate your support and look forward to welcoming you back for another wonderful visit!