La Quinta Inn & Suites Fairfield

Business response:

We truly appreciate your perfect 10/10 rating and your kind words about our place. It means a lot to know that you had a pleasant stay with us. We look forward to welcoming you again and making your next visit just as enjoyable. 

Business response:

Thank you for taking the time to rate your recent stay with us. We’re pleased to know you had a positive experience overall and appreciate your score of 8 out of 10. Your feedback is valuable, and we would love to learn more about what made your stay enjoyable and where we can improve further. Please feel free to share any specific comments or suggestions at your convenience. We look forward to welcoming you again and striving to make your next visit even better. 

Business response:

We’re delighted to receive your 10/10 rating and truly appreciate your kind words about our friendly staff. We’re also glad you enjoyed the breakfast and found the room satisfactory. At the same time, we value your honest feedback and will continue working to make both our breakfast and rooms even better for future stays. Your input helps us improve, and we look forward to welcoming you back again soon. 

Business response:

Thank you for sharing your experience with us. We’re delighted to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the quiet location. At the same time, we sincerely apologize for the unpleasant odor in the room that affected your stay. We understand how uncomfortable this must have been, and we are addressing this issue with urgency to ensure it does not happen again. Your feedback is invaluable in helping us improve, and we truly hope you’ll consider giving us another opportunity to provide yo... read more

Business response:

Thank you very much for awarding us a perfect 10 out of 10 rating. We are delighted to know that you had a wonderful experience with us. 

Business response:

We’re delighted to hear that you had such a positive experience with us. Your “very nice” rating means a lot to our team, and it’s wonderful to know we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon for another enjoyable visit. 

Business response:

Thank you for sharing your feedback with us. We appreciate your honest rating of 6 out of 10 and your comments about breakfast being okay. Your input helps us identify areas where we can improve to provide a better experience. We are committed to enhancing our services and offerings, and your feedback will be shared with our team to make necessary improvements. We hope to have the opportunity to welcome you again and provide a more enjoyable stay. 

Business response:

Thank you for taking the time to provide your feedback and rating. We are truly sorry to hear about the issues you experienced during your stay, including the cleanliness of the hallways, the quality of food, and the attentiveness of our staff. We are especially concerned that your calls to the front desk went unanswered, which is not the level of service we strive to provide. Your comments are very important to us, and we will be addressing these matters with our team to ensure improvements are made. We sincerely regret tha... read more

Business response:

I’m very sorry to hear about your experience with the vending machines and the lack of assistance you received. Losing money and not being able to get help, whether at night or during the day, is understandably frustrating and not the level of service we want to provide. I’ve shared your comments with our front desk team to ensure that staff are better prepared to assist guests with vending machine issues promptly. We are also reviewing the machines themselves to prevent similar problems in the future. I appreciate that you ... read more