La Quinta Inn & Suites Fairfield

Business response:

Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, especially regarding cleanliness — something we take very seriously. Your comments have been shared with our housekeeping team for immediate review and action. We’re committed to improving and hope you’ll consider giving us another chance in the future to provide the comfortable and clean stay you deserve. 

Business response:

Thank you for your rating. We're truly sorry to hear that your experience was unsatisfactory. A score of 2 out of 10 is far below the standard we strive to maintain, and we take this seriously. Although no specific comments were provided, we’d greatly appreciate any additional feedback you’re willing to share. Understanding what went wrong helps us improve and ensure future guests have a better experience. Please feel free to reach out directly—we’re here to listen and make things right. 

Business response:

Thank you for taking the time to share your experience, and I’m truly sorry for the condition you encountered during your stay. A rating of 2 out of 10 and the concerns you’ve raised—ripped furniture and carpets, unpleasant odors, missing amenities, and broken equipment—are deeply troubling and far below the standards we aim to provide. We take this feedback seriously and are already reviewing the issues with our housekeeping and maintenance teams to ensure immediate corrective action. Your comments help us identify where we... read more

Business response:

Thank you for sharing your feedback, and I’m truly sorry to hear that your experience was disappointing. A rating of 2 out of 10 and the comment “Not good” clearly show that we fell short of your expectations, and that’s not the standard we aim to uphold. We’d appreciate the opportunity to understand more about what went wrong so we can address it directly and ensure it doesn’t happen again. Your input is incredibly valuable in helping us improve, and we’re committed to making things right. If you’re open to it, please reach... read more

Business response:

Thank you for your feedback, and I sincerely apologize for the experience you had. A guest rating of 2 out of 10 is deeply concerning, and finding cigarettes in the room is absolutely unacceptable. We take cleanliness and comfort very seriously, and this clearly fell short of our standards. Please know that we’re investigating this issue thoroughly and taking corrective action with our housekeeping team to ensure it doesn’t happen again. Your feedback helps us improve, and we’re committed to making things right. If you’re op... read more

Business response:

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and deeply regret that the cleanliness and condition of the property fell so far below expectations. What you described is unacceptable, and we understand how upsetting it must have been to arrive to such conditions. We take comments like yours very seriously and are investigating this matter thoroughly. Immediate steps are being taken to address the cleanliness standards and overall maintenance of the property to ensure thi... read more

Business response:

Thank you for your feedback, and we're truly sorry to hear about the issue you encountered during your stay. We understand how frustrating and uncomfortable it must have been to deal with ants, and we sincerely apologize for the inconvenience. Please know that we do have a monthly subscription with a professional pest control service to proactively manage and prevent such problems. However, it's clear that in this instance, it did not meet the standard we strive for, and we’re taking immediate steps to address it. Your exper... read more

Business response:

Thank you for sharing your feedback. We're truly sorry to hear that your stay was disrupted by noise and that the atmosphere did not meet your expectations. We take comments like yours seriously and will review what happened to ensure improvements are made. Your experience matters to us, and we hope to have the opportunity to provide a better stay in the future. 

Business response:

Thank you for your rating. We're sorry to hear that your experience fell short of expectations. While there were no comments provided, we’d appreciate any additional feedback you’re willing to share so we can understand what went wrong and work to improve. Your input is important to us.