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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Gym was insanely minimal with broken cardio machines although pictures show good condition. Room was dirty with stains and opened soap in bathroom from previous person. You get what you pay for.
Business response:
Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet expectations. The condition of the gym equipment and the cleanliness of your room are both unacceptable, and we sincerely apologize for the inconvenience and discomfort this caused. We understand how frustrating it must have been to encounter broken machines and cleanliness issues, especially when the photos suggested otherwise. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate attentio... read more
I never went
Business response:
Thank you for your feedback. We're sorry to hear that you didn’t end up staying with us, and we’d love to understand more about what led to that decision. If there was anything about the booking process, communication, or initial impressions that caused concern, please feel free to share. Your insights help us improve the experience for future guests, even if the stay didn’t go as planned. We hope you’ll consider giving us another try in the future.
We had to change our room twice due to 1st room not being cleaned smelt like mildew. 2nd room had no air conditioning. I get things happen but the fact that they just let us wait for over half and hour with my young children in the 2nd room until they finally gave us the room right across that had literally nobody in! Bad customer service!
Business response:
Thank you for sharing your experience, and I’m truly sorry to hear about the challenges you faced during your stay. A guest rating of 2 out of 10 is deeply concerning, and your feedback highlights several areas where we fell short. Having to change rooms twice—first due to cleanliness and odor, then because of a lack of air conditioning—is unacceptable. What’s even more disappointing is the delay in resolving the issue, especially with young children involved. Waiting over half an hour in uncomfortable conditions while a vac... read more
Nothing was good about this property
Business response:
Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience with us was so disappointing. A rating of 2 out of 10 and the comment that nothing was good about the property are deeply concerning, and it's clear we failed to meet even the most basic expectations during your stay. We take this kind of feedback seriously, and I want to sincerely apologize for the lack of comfort, service, or value you experienced. Your comments have been shared with our management team so we can thoroughly r... read more
Business response:
Thank you for sharing your rating. While we’re disappointed to see a 4 out of 10, we appreciate your honesty—it helps us understand where we need to improve. If there’s anything specific you’d like to share about your experience, we’d be grateful for the opportunity to learn more and make things right. Your feedback is important to us.
Bad experience
Business response:
Thank you for sharing your feedback, even though it's disappointing to hear that your experience fell short of expectations. We're truly sorry that we let you down. Your rating of 2 out of 10 is a clear signal that something went wrong, and we take that seriously. We’d appreciate the opportunity to understand more about what happened so we can make things right and ensure it doesn’t happen again. Whether it was the service, cleanliness, amenities, or anything else, your insights are invaluable. Please feel free to share more... read more
Stained carpets. Corridors full of garbage. It appears that it wasn't invested in this facility for decades. Breakfast was a huge disappointment, consisting mainly of PBJ or Cheerios (with no eggs or sausages). Not recommending. I will never book a room at Ramada again.
Business response:
Thank you for taking the time to share your experience, even though it’s deeply disappointing to hear how let down you felt during your stay. We sincerely apologize for the condition of the carpets and corridors, and for the breakfast offerings not meeting your expectations. Your comments about the facility’s upkeep and lack of investment are concerning, and we understand how that would impact your overall impression. This is not the standard we aim to uphold, and we’re truly sorry that your visit was so far from what you de... read more
The bathroom was gross. Ceiling tiles were caving in due to no bathroom ventilation. I pulled out a towel after showering and folded in the towel was a long black hair. It was a folded "clean towel". Dont expect to sleep as people are yelling and screaming in the halls at 3am or so. The refrigerator was dirty and the mocrowave was only slightly better. The vending machines don't work well. The only good thing is the location, not far from anything.
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear about the condition of the bathroom, the cleanliness issues, and the noise disturbances you encountered during your stay. This is not the standard we strive to uphold, and we deeply regret the discomfort and inconvenience caused. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and action. We understand how frustrating it must have been to deal with these issues, especially when you're expecting a peaceful a... read more
FILTHY DISGUSTING PLACE
Business response:
Thank you for sharing your feedback. I’m truly sorry to hear that your experience fell so far below expectations. A rating of 2 out of 10 and the description you provided are deeply concerning, and we want to sincerely apologize for the condition you encountered. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark during your stay. Your comments have been shared with our management and housekeeping teams for immediate review and corrective action. We understand how upsetting it must have been... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.