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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The facility was showing its age.
Business response:
Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your experience did not meet expectations and that our facilities appeared dated during your stay. We understand how important it is for our guests to feel comfortable in a well-maintained environment, and your comments highlight an area where we need to improve. Please be assured that we are actively reviewing renovation and upgrade plans to refresh our property and provide a more modern and enjoyable experience. Your feedback is ... read more
The staff was super helpful and nice. However the room itself, and property is diss
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear that you found our staff helpful and nice, but we are truly sorry that the room and property condition did not meet your expectations. This is not the level of quality we strive to provide, and we regret that your experience was disappointing. Please be assured that your comments have been shared with our management and maintenance teams so that immediate improvements can be made. Your input is very valuable to us, and we appreciate you bringing these c... read more
The common areas were filthy. Hallways had dirt and debris. They hadn’t been vacuumed in a very long time. The hotel room doors were dirty and looked beat up. The carpets were frayed and torn. The room hadn’t been cleaned properly. There were stains on the shower curtain and soap scum in the soap dish. No maid service to my room
Business response:
Thank you for sharing your feedback with us. We are truly sorry to learn about the issues you encountered during your stay, including the condition of the common areas, hallways, room cleanliness, and the absence of maid service. This is far below the standards we strive to maintain, and we regret that your experience did not reflect the quality and comfort we aim to provide. Please be assured that we are taking your comments very seriously. We have already shared your concerns with our housekeeping and maintenance teams to ... read more
Room and bathroom extremely dirty
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear that both the room and bathroom cleanliness did not meet your expectations during your stay. This is far below the standards we strive to maintain, and we regret that your experience was disappointing. Please be assured that we take your comments very seriously. We have already shared your concerns with our housekeeping team to ensure immediate corrective action is taken. Cleanliness is a top priority for us, and your feedback will help us strengthen our... read more
The staff was fine. The ironing board was dirty and badly stained. The hallway carpet is badly in need of replacement. In general the hotel is in serious need of upgrading.
Business response:
Thank you for sharing your feedback with us. While we’re glad to hear that our staff met your expectations, we’re truly sorry that the condition of our facilities did not. The issues you mentioned regarding the ironing board and hallway carpet are concerning, and we understand how they impacted your overall impression of the hotel. Please know that your comments have been shared with our management team, as we are actively working on upgrades and improvements to enhance the guest experience. We appreciate your honesty, as it... read more
La entrada a la recepción estaba llena de hojas, el baño cerca de la recepción estaba asqueroso y con mal olor. Las alfombras estaban manchadas ,un mal aspecto. La llave del lavamanos de mi cuerto no servía osea no me pude lavar la boca ahí, tuve que usar la bañera. No hay seguridad. Gracias a Dios que fue solo para una noche.
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear that your stay fell far short of expectations. The issues you described — from the cleanliness of the reception area and bathroom to the condition of the carpets and the malfunctioning faucet — are unacceptable and deeply concerning. We also take your comments about the lack of security very seriously. Guest safety and comfort are our top priorities, and we regret that we did not meet those standards during your visit. Your feedback has been shared with... read more
Dangerous people who go there. Complaints are ignored by staff.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your experience and the concerns you've raised. Safety and guest satisfaction are our highest priorities, and it's deeply troubling to learn that you felt unsafe and unheard during your visit. We take reports of dangerous behavior very seriously and are actively reviewing this matter to ensure appropriate action is taken. Your comments about staff responsiveness are also being addressed internally to improve how we handle guest concerns moving forward. Plea... read more
When we first arrived, we weren’t sure that we were at the right place because the property looked abandoned. The parking lot was a mess of haphazardly staged vehicles, broken up concrete, zero landscaping care, and almost no lighting (we arrived close to midnight). We parked in what we thought was in between the lines, covered our faces to avoid secondhand from the woman smoking next to the front door, and went inside. The clerk at the front desk was helpful and friendly, and I felt bad for her for having to be bothered by ... read more
Business response:
Thank you for taking the time to share your experience. We're truly sorry to hear that your stay fell short of expectations, and we appreciate your detailed feedback. Your comments about the property's exterior, lighting, and cleanliness are deeply concerning, and we understand how unsettling that must have been—especially arriving late at night. We also regret the discrepancy between the room photos and the actual flooring, and we apologize for any confusion this caused during booking. The issues you raised regarding the ba... read more
I did not stay at the hotel. I checked in, stayed for an hour and then left the hotel. I felt unsafe, very uncomfortable with the surroundings, the carpets were torn and run down, the elevators was dirty, the rooms was clean but looks so worn out, old, the bathroom was rusty, bathtub had ingrained stains, toilet bowl cover eas cracked, saw some bugs crawling around. This is why i mainly left the hotel and checked into the Doubletree
Business response:
Thank you for sharing your experience, and we're truly sorry to hear that your visit was so disappointing. Your feedback about the condition of the property and your concerns about safety are deeply troubling. We understand how important it is to feel secure and comfortable, and it's clear that we fell short in providing that environment. The issues you mentioned—torn carpets, dirty elevators, worn-out furnishings, and bathroom cleanliness—are unacceptable and not reflective of the standards we aim to uphold. We appreciate y... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.