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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
left thursday Jan22 and still was charged until Sunday 25th! And in 2 weeks they didnt clean my room, disgusting!
We didn’t even stay at the hotel. Place is not clean at all and smells really bad
Business response:
Thank you for sharing your feedback. We are truly sorry to hear about your experience and that our property did not meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that you felt otherwise. We take comments like yours very seriously and will be reviewing our housekeeping and maintenance standards immediately to ensure improvements are made. We apologize for the inconvenience and disappointment caused, and we hope you might consider giving us another chance in the future to provide you ... read more
Business response:
Thank you for sharing your rating with us. We’re very sorry to see that your experience did not meet expectations. While we don’t have specific details about what went wrong during your stay, we would greatly appreciate the opportunity to learn more so we can address any concerns and improve. Your feedback is important to us, and we hope you’ll consider reaching out directly to share more about your experience. We’d love the chance to make things right and provide you with a better visit in the future.
The girl who’s there almost daily treats it like her personal hang out..if you have a corporate team, id be embarrassed this represents the hotel. And rude as hell goes without saying cause it’s the norm there
Business response:
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and the impression it left. What you described does not reflect the standards we strive to uphold, and we regret that you encountered behavior that felt unprofessional and discourteous. Please know that we take your comments seriously and will be addressing this matter directly with our team to ensure that all guests feel welcomed and respected. Your perspective is invaluable in helping us improve, and we appreciate you bringing it t... read more
The rooms are acceptable, but the corridors, carpets, walls, and doors give the impression of a C-grade hotel in a third-world country. Guests smoke inside their rooms, and the central air conditioning circulates the smell throughout the building, making the environment extremely unpleasant. The water heater does not work properly, adding further discomfort to the stay. The dining area feels dark and unhygienic, resembling an unclean, neglected house rather than a hotel facility. This is absolutely not what one expects from ... read more
Business response:
Thank you for taking the time to share your feedback with us. While we’re glad to hear that you found the rooms acceptable, we are truly sorry that the rest of your experience did not meet expectations. We sincerely regret the issues you encountered with the corridors, air quality, water heater, and dining area. This is not the standard we strive to uphold, especially as part of the Ramada by Wyndham brand. Your comments are extremely valuable, and we will be addressing them directly with our management and housekeeping team... read more
My initial booking for this place is for 10 days and as soon as I got there I felt uneasy, not safe and to top of it hot water wasn’t working!!! I had to run the shower for 30 mins to be able to shower, that too is in cold water in the middle of December. So I checked out that same day, within hours of checking in. And when asked for my refund they said they will gladly do it and just charge for one night although I didn’t spend a night there, I was ok with it. It’s now almost a month and they keep making excuses as well as ... read more
Business response:
Thank you for sharing your experience with us. We are very sorry to hear about the discomfort you faced during your stay, particularly with the hot water and the refund process. This is certainly not the level of service we aim to provide, and we regret the frustration this has caused. Please be assured that we take your concerns very seriously. We will be investigating this matter thoroughly with both our team and Hotels.com to understand what went wrong and to ensure your refund issue is resolved. Our management will follo... read more
Business response:
Thank you for taking the time to leave us a rating. We’re truly sorry to see that your experience did not meet expectations. Although no specific comments were provided, we would greatly appreciate the opportunity to learn more about what could have made your stay better. Your feedback is very important to us, and it helps us improve the comfort and satisfaction of all our guests. Please feel free to reach out directly so we can better understand your concerns and work toward making your next visit a more positive one.
terrible
Business response:
We’re very sorry to hear that your experience was terrible and did not meet expectations. Your feedback is extremely important to us, and we’d appreciate it if you could share more details about what went wrong so we can address the issues and improve for future guests.
Where do I start. The room was supposed to have been a two room king bed suite. That is what was pictured. When I enquired I was told they only had one suite. I am not even sure what they considered a suite. The pool they show online when you book has been closed by the Fairfield Health Dept because it is unfit for swimming. The rooms were not clean. There was hair all over. There was NO hot water. It was barely Luke warm. Oh and there refrigerator had barely any food. They have Roku TV you get no local channels. I went to t... read more
Business response:
Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the experience you had during your recent stay. It is clear that we fell short of both your expectations and our own standards of hospitality, and I deeply regret the inconvenience this caused you. Room & Suite Expectations: I understand your disappointment regarding the suite layout and the difference between what was pictured and what was provided. We will be reviewing our online descriptions and images to ensure they accurately... read more
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 2.9 star rating with 4,727 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open at 12:00 p.m.