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La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Never stay there never recommend la quinta Toilet broke after 1st time using it . Tv wouldn't show the shows .asked staff about tv they stated they couldn't anything about it . the refrigerator made all my food wet it was wet all inside refrigerator they did about that either The bed was nice
Business response:
I'm sorry that your stay wasn't perfect. I will definitely follow up on the issues you had during your stay. The TV issue was being worked on and I will follow up on the refrigerator. Thank you for taking the time to let me know you had issues during your stay so we can take care of them. I hope you will give us another chance if your travels bring you back to Baytown. Lynn C, General Manager
It was a miserable experience. No amenities, elevator didn’t work, no breakfast, no housekeeping, someone pulled fire alarm at 7:30 am on check out day
Business response:
Hi Terry, We definitely had a bumpy weekend. We love it when everything is smooth and works perfectly. Wish everyday could be that way. The techs worked on our elevator feverishly and luckily got it up and running during your stay. Wyndham policy is not to enter occupied rooms for guest and team safety reasons. We do however have amenities and/or fresh linens as needed through the front desk. I am sorry that you experienced our "bumpy" time period. Hopefully, you will give us another try and it will be smooth sailing next ti... read more
Fair
Will not be visiting his property again. Property has always looked appealing but was disappointing. Accommodations weren't that terrible but the rooms and bathrooms were very very small. The cleaning staff did not clean our room for the entire week were at the property due to co-vid. We have been staying at many hotel/motels due to work and all have cleaned our room. No towels or trash removal. No breakfast which is understandable due to Co-vid. My daughter was in the room but all they had to do was ask her to vacate while ... read more
Business response:
Dear Elias, Thank you so much for taking the time to review your stay with us. I do apologize that your stay was not perfect. I am sorry that Wyndham's policy of not cleaning stay-over rooms in order to ensure your health & safety and that of our teams was not conveyed to you. We try to tell every guest that is checking in and/or making reservations for multiple days but unfortunately we make mistakes. We do have the policy posted at the front desk just in case we make that mistake and forget to notify you. However, for long... read more
Fair
Bad
Awesome Tangela is rude. She needs to learn some customer service
Business response:
Hello Angela, Thank you for taking the time to give us some feed back, I am sorry for the unpleasant treatment you received during your stay here with us. That is not the experience we want you to have while you are at your home away from home. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns &Suites, we continuously strive to meet your needs and expectations. Lynn C. General Manager
Poor Didn’t like how it look. They only had one person helping guest out, and that was the front desk agent. The rooms were to small. Me and daughter was also bitten up by bugs while sleep. The property was old and dull. Look like it needed some work done.
Business response:
Dear J, I am so sorry for your experience. Definitely not how we want your stay to be. I hope you will continue to use La Quinta and we hope to see you again if your travels bring you back through Baytown. Lynn C, General Manager
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,795 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open tomorrow at 12:00 p.m.