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La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Uncomfortable, did not feel like home away from home like other locations It was small it is super outdated compare to other locations the beds were Way to small bathroom is small it stunk and air conditioner were not up to par it did not get cold I had to go buy a fan out of my pocket just so it can be cooler Not much
Business response:
Dear Guest, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to providing a comfortable and satisfactory experience for all our guests. We appreciate your feedback and will take your comments into consideration for future improvements.
Disappointing
Poor
Very Poor
Bad Front clerk was rude!
Business response:
Hello Caroline, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
Very Poor We had drove for 18 hours and when we finally arrived, our room was very hot and never cooled down. We also spotted a few roaches in our room. We went down and informed the desk and was told that they could change rooms or would credit us back money and this never happened. We were too tired to move and if roaches are in one room, they are probably in the rest!!!!!!! Breakfast was grab and go. Beds were not the most comfortable. We will definitely not be staying here again. The front desk clerk was very nice
Business response:
Hello Springhorton78, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for... read more
Very Poor
Bad
Very Poor
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.