This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hospitality
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The side doors need to fix . Anyone without room key can get it.and safety is my one top priority so they need to look into to that It stated free breakfast.. but it was disappointing because it was a grab n go bag. Not worth it all. Building is falling apart. Doors not secured
Business response:
Hello Amy, Thank you for taking the time to share your thoughts about your most recent stay. Thank you for making us aware of the side door being accessible. I will get on top of that immediately. We are currently undergoing exterior renovations at this time , hopefully by your next visit out we will be completely remodeled and have our full breakfast up and running. We truly appreciate your feedback and hope to see you again in the future. Happy Holidays!
won't go back. The gas was shut off and I had to take a cold shower one evening and again in the morning. Breakfast was non existent. We were told we would get a "grab and go" breakfast consisting of juice, fruit cup, and granola bar; what we actually got was juice and a fruit cup. We went to McDonalds.........................
Business response:
Hello Pamela, Thank you for taking the time to express your thoughts on your most recent visit here with us. I apologize for any inconvenience you encountered during your stay. Center Point had to shut off all natural gas in our area due to some technical issues. I am truly thankful they caught the problem in a timely fashion for all our safety. Normally we do have each item that was mention to you during the check in process; however this weekend was a little off putting while waiting for deliveries, causing the miscommunic... read more
It was okay. the hotel needs an upgrade one of the night front desk staff was not friendly when I complained that my a/c unit was not working. although he did provide me with a solution he was not nice about it. it seemed like he did not care to be working. his customer service skills were poor.
Business response:
Hi, Gisselle.We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
the front desk person was awful and very rude everything dirty
Business response:
Hi, David.We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Hope they hire people friendly staff They gave us attitude when we asked about the sheets and towels Not much, who puts breakfast in bags?
Business response:
Hi Sandra, I am so sorry your stay was not perfect. We put the Grab-N-Go breakfast in bags to ensure your health and safety and so we can quickly and easily hand it to you. I apologize that you were given attitude when you asked about linens and would love to get additional information regarding who you spoke with. I sincerely hope your next stay is better and I hope to hear back from you so I can follow up on your issue. Lynn C, General Manager
Disappointing How small the rooms were very small definitely could of been cheaper for how small the rooms are
Business response:
Hi Christopher, I appreciate your feedback. I am so sorry that you were not completely comfortable with the layout of your room during your stay. Stay safe and healthy. Lynn C, General Manager
Very Poor
Sheets were scratchy poor quality. Three small pillows for king size bed and old not comfortable. Quality of the bedding Clean
Business response:
Hi Linda, Thank you so much for taking the time to do a review on your recent stay with us. I am happy to see you enjoyed your stay overall and thank you for the high marks to my team. Lynn C, General Manager
Disappointing El olor del cuarto, habia cucharachas muertas en la regadera y no hacian limpieza de la habitacion. Ubicacion
Business response:
Hello Alejandra, I welcome all of your feedback and I am sorry you had an issue during your stay. Please feel free to contact me at your earliest convenience, so I can make sure we are taking the appropriate steps to address your concerns. Thank you for taking the time to give us a review. Lynn C General Manager.
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,795 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.