This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Baytown East
- Hotels
- Baytown, TX
About this business
Location details
5215 I-10, Baytown, TX, 77521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Hallway floors were dirty with dried mud. There was a smell of weed every so often. The landscaping is in bad shape. Location is good! Staff is friendly! Bed and pillows are comfortable! Breakfast was good!
Business response:
Hello Ana, Thank you for sharing your feedback with us. We're glad to hear that our staff provided you with friendly service and that you found the bed and pillows comfortable, as well as enjoyed our breakfast. We appreciate your comments regarding the cleanliness and landscaping and will address these concerns internally. We hope to have the opportunity to welcome you back in the future for an improved experience.
Bring cash, if the WiFi is down, which is most of the time, you will need it! WiFi was not working most of the time, and when it was working, it was incredibly slow. Not what you expect when you book a hotel with WiFi. There was a persistent musty smell. Affordable, decently accessible location
Business response:
Hello James, We sincerely apologize for the inconvenience you experienced with the WiFi during your stay. We appreciate your feedback and will address this issue with our IT team. We regret any inconvenience caused by the musty smell and will work on improving our overall guest experience. We value your patronage and hope to welcome you back in the future for a more enjoyable stay.
Need some improvement Was told elevator would be fixed next morning after arrival but was not fixed until the last day after we checked out. So had to go up and down 4 flights of stairs every day. Multiple times. Coffee pot was not cleaned from last guest and outside trash can( by stairs) was full all week. The noise from the interstate was so loud was hard to get to sleep. Did not offer any discount or future savings if decided to stay there again. Close to where we need to be and close proximity to Houston TX
Business response:
Hello Darrell, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the elevator issue during your stay. Our team is continuously working to ensure that our facilities are in top condition for our guests. We apologize for any oversight regarding the coffee pot and outside trash can, and we appreciate you bringing this to our attention. We understand that noise can be disruptive, and we apologize for any discomfort it may have caused. We hope you will consider staying with us again in the ... read more
The hotel as location is good but service like room service you have to make an appointment to get it done. If you want They charge my credit card for early check out Location
Business response:
Hello Sulaiman, Thank you for bringing this to our attention. Upon reviewing our policies, early check-out fees are clearly communicated to our guests during the check-in process. If you have any concerns regarding your credit card charge, we kindly advise you to reach out to our management team directly so they can further assist you.
Poor
I won't book again 🤷 Some of the staff during the day were rude. Constantly calling me to tell me to stop LETTING my kids stomp and jump. They are 2yr&4yrs..... If you honestly think ANY parent is LETTING their child cause noise. You are seriously ridiculous. The first day, we got a call about complaints... The lady with a face tattoo said that "customers were complaining, as they checked in." Highly unlikely. The second day, we got a call. I wasn't able to answer, so the same lady(with the face tattoos) came knocking on t... read more
Business response:
Hello Dorothy, Thank you for taking the time to share your feedback with us. We apologize if our staff's approach seemed rude or inappropriate, but we do strive to maintain a peaceful environment for all our guests. We understand that traveling with young children can be challenging, and we appreciate your understanding. Your suggestion regarding room placement will be considered for future bookings. We're glad your kids enjoyed the breakfast options and that our night shift staff provided excellent service. We hope to have ... read more
Friendly staff. Outdated hotel The pictures that were shown, I felt like they were outdated. Walking in all I smelt was cigarette smoke. We asked for a non smoking room but clearly the smell penetrated the room. We had to buy febreeze for the room to avoid the smell. We liked that it was close to the freeway. Easy access to the town
Business response:
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the smell in your room. Our team strives to provide a comfortable environment for all guests, and we regret that we fell short in this instance. We appreciate your kind words about our convenient location and hope you had an enjoyable stay overall. Please don't hesitate to reach out to our management team for any further assistance or feedback.
Third shift staff is so rude. Staff so rude. Horrible. It’s a pretty clean place.
Business response:
Hello Fernando, We apologize if you felt the staff was not as accommodating as expected. We strive to provide excellent service to all our guests. Thank you for acknowledging the cleanliness of our hotel. We appreciate your feedback and will use it to improve our guest experience.
Thanksgiving 2023 On the second day, my husband told me they only clean rooms every three days. Unacceptable! We were supposed to use our same towels with nowhere to hang them with bacteria. If there was a ventilation place to hang them...perhaps. We had to ask for clean towels daily. With the accumulated towels, it was a mess. The morning of our departure, someone (a guy) told my husband he can only give him two sets of towels. We traveled with a 12 year old. We needed three. If it is your policy to clean the rooms every th... read more
Business response:
Hello Alberta, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced regarding our housekeeping policy. While we do clean rooms every three days, we understand that this may not meet all guests' expectations. As for the towels, we apologize for the confusion and inconvenience caused. Our team should have communicated the towel policy more effectively during your stay. We appreciate your patience and understanding. We apologize for any inconvenience regarding the brea... read more
Frequently asked questions about La Quinta Inn & Suites Houston Baytown East
How is La Quinta Inn & Suites Houston Baytown East rated?
La Quinta Inn & Suites Houston Baytown East has a 4 star rating with 2,953 reviews.
When is La Quinta Inn & Suites Houston Baytown East open?
La Quinta Inn & Suites Houston Baytown East is closed now. It will open at 12:00 p.m.