La Quinta Inn & Suites Houston Baytown East

Business response:

Hello Tammy, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away. 

Business response:

Hello Emily, I find it very disturbing to learn that you were subject to such an encounter in our hotel and I want you to know that we take guest security issues very seriously. You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. We hope you'll return someday to see how we're improving. 

Business response:

Hello Leslie, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area. 

Business response:

Hello Angela, We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. Guest comments such as yours help us to continuously improve. Thank you for your business. 

Business response:

Hello Tiffany, Thank you for sharing your experience with us. We appreciate the input referring to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing. 

Business response:

Hello Victoriano, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience., 

Business response:

Hello Randy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our ho... read more

Business response:

Hello brian, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.