Levin Furniture & Mattress

Pamala C 

on BBB

7 years ago

I purchased a level 3 mattress which is the "middle" of the firmness chart (e.g. 1 Firm, 5 soft, etc.). I was told I could return the mattress within 6 months of purchase. When I called back to complain about my mattress, I was instructed the Sales Rep would call me back...never got a message from the sales guy. Called back to complain about the mattress, AGAIN, and I was told because I didn't purchase a "comfort mattress cover" they couldn't guarantee the comfort - i.e. I'm $hiT out of luck. If a business believes in their ... read more

Damian S. 

on BBB

7 years ago

Levins warranty service is a complete joke. We recently purchased 2 living room sets and a dining room set which weren’t cheap price wise. One of the living room sets is fine while the other has come apart at the seems twice. The first time it was repaired as it was only 4-5 months after purchase. Not even 2 months later the seems started to unravel again. After talks with 2 different managers, we were told there was nothing they can do about it. If you use your warranty once you are done. If I could give them 0 stars, that ... read more

emma 

on BBB

7 years ago

We bought a couch a year ago. a pretty pricey one at that. while we were there, we were heavily pushed into buying the warranty. we were told it pretty much covered everything. well we spilled coffee on the couch. levin is making us jump through hoops to even get someone out to cover the warranty (that we paid additional for). weve been in contact with them for over a week and they keep needing additional pictures and information. they are acting like im trying to cash in on life insurance, when in reality i just need my cou... read more

Gayle B. 

on BBB

7 years ago

I purchased a "leather couch" from Levin Furniture a few years ago. I thought my leather couch would last for many years however after 2 years my lovely leather couch began to peel. The leather couch in my living room began to look terrible so I covered the couch with a throw. I recently researched "leather couches" and found my couch is made from "bonded leather" which is a cheap form of leather. When I purchased the couch, I thought is was top grain leather not bonded leather. Do your homework before purchasing anything...... read more

Theresa and Josephine L. 

on BBB

7 years ago

The Avon Ohio branch has been extremely misleading and the lack of communication is unprofessional. I've been told on 3 separate occasions that my chair would be in for pick up; as of today, 3 weeks later, still no chair. Not even sure when I will receive the item I purchased with cash. I will NOT purchase another item from them again. 

M Mcnulty 

on BBB

7 years ago

Used the Interior Decorator and I use the term loosely. I always had to follow up with him - he never called. Purchased 3 table, 1 couch, 4 chairs (2 different sets), 1 ottoman table and two stools with initial delivery June, i2017. One table arrived so wobbly even the service tech couldn't fix and put in for a replacement. The replacement arrived even more wobbly and I refused delivery. The second table even the service tech or delivery people could not put it together so that was sent back and credited. The one set of chai... read more