Levin Furniture & Mattress

PATRICIA M 

on BBB

4 years ago

Guess I should have looked at their rating before I purchased. I strongly recommend you don't spend your hard earned money at Levin. They do not stand behind their furniture. Their warranty is useless, and they do not care if you are happy or not! 

Jennifer L. 

on BBB

5 years ago

If I could give zero stars I would. We ordered our furniture at the beginning of October. It was a reclining sectional and a table and chairs. We were told the table and chairs were an in stock item so it will be available and the couch was a special order and would be in by end of November. They called at the end of November stating they won't be in until early december. Then we got a call that the sofa was in exept for a few pieces, so we decided to wait until they all came in. Once it was in we set up delivery for Dec 16t... read more

Lora K 

on BBB

5 years ago

Ordered furniture back in the summer and I'm still waiting for it to be delivered and it's almost Christmas. Everytime I call, the customer service people are very nice but I keep getting told it will be there within a certain time and it's not, so I call back and its been pushed back by another month. I realize we are in some crazy times but I wouldn't have even ordered furniture if I'd have known I was never going to get to use it. Very disappointed. 

Jess p 

on BBB

5 years ago

We loved our couch. We bought the extended warranty and were told it would cover issues with the fabric as well as the frame. Turns out frame issues arent covered and we were lied to.. We have only had the couch for a year and a half. Their should not be issues with the frame. But here we are. Thousands of dollars wasted. Levin's is a scam. They should provide good quality furniture and honor it when it doesn't hold up. 

Tammy G 

on BBB

5 years ago

Avoid this furniture store. They DO NOT have their act together after all the issues they've been through. I was given a window for delivery and then was told half my couch would come a month later than expected and the other half a month later - and this is acceptable? I cancelled the order and had to call twice to receive a refund of my deposit - at that time was told it would be less the furniture spray I'd walked out of the store with. I'd not really caught the fact that I was charged $75! for the spray. I asked to retur... read more

Damian 

on BBB

5 years ago

This review is a commentary of misinformation, inability to stand by a product, and the waste of money the Guardian Warranties is for their furniture. When checking out in purchasing $3000 in furniture, the sales person did the usual " you need the extended warranty" for your leather couch. After much back and forth, I decided based on what they were telling me (and putting in writing), that coverage would be worth it. The last point is, "if you never use your warranties, you will get store credit in the future." Fast forwar... read more

Lyn N. 

on BBB

5 years ago

Wish I would have looked on bbb before I bought our sofa. We were told by salesman we would get our sofa September 20-30, 2020 we have called levin and the person we talk to is rude and nasty. The sofa is completely paid for. I feel so stupid for not looking here first. 

Brianna R 

on BBB

5 years ago

I have been frustrated with Levin’s service over the last 3 months but I have reached my breaking point today when they tried to offer me the same piece of defective furniture twice in a row. To set the stage, I recently acquired a new home that was in desperate need of furniture. I attempted to procure a lovely bedroom set from Levin’s back in July and the delivery date was set for August. The turn around time was quite acceptable given the current elevated threat level the planet is in. This was the last good interaction I... read more

Donnamarie R 

on BBB

5 years ago

Big Deal you bought them back Robert L**** - then do what is right and honor the purchases that were made. Paying additional money to extend a warranty and then not refunding that money or honoring the warranty makes for very poor customer service. You're trying to repair you name by buying them back??? I for one only care about the furniture I bought that you are not honoring. It's wrong...on so many levels.