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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
First thought’s. Too loud I like the atmosphere and the open kitchen look. I had scallops risotto it was too salty and the scallops were the size of a quarter and you get 2 very disappointing. My final thought when the bill came was you hit to be kidding me there was a 3.5% fee for paying the benefits for employees really??? Complete bull crap. Now when I asked for this to come off the bill they acted like they didn’t know what that fee was for please don’t lie about. They didn’t give it back but took off a dessert. Oh the b... read more
Business response:
Hi Jimbo, Thank you for your review and honest feedback. We will share it amongst the team in an effort to improve and become better and hope you'll consider giving us a second chance sometime soon. Regards, The Team at Luna by Giada Scottsdale
Party of 6, food was very good and service was excellent. Prices are a little high for what you get. Extremely disappointed with the 3.5% venue admin fee surcharge automatically added on our bill. They said it’s because the restaurant is in a hotel and the servers don’t get it, the hotel does. I would be extremely unhappy if I was a guest at the hotel, paid the resort fee then was charged that surcharge while dining there.
Business response:
We are so thankful for the 5-star review and feedback. While we are excited to learn you enjoyed your overall experience, we also appreciate the constructive feedback you provided. We will share this with the team as we look to become better with each new day. Thank you again and we hope to be at your service again soon. Regards, The Team at Luna by Giada Scottsdale
We were so disappointed in the whole experience. We got seated on time (great hostesses) waited for 25 minutes at our table to have a very nervous new waiter. Did not introduce himself, took our drink and appetizer order. Waited another 15 minutes for drinks, was told they were out of the appetizer we ordered. Food arrived but cold. Overall we know it was the first Saturday night, but very sloppy, very loud and very overpriced!
Business response:
Thank you for the feedback. We're sorry to hear that your experience failed to exceed your expectations, along with ours. We aim to provide friendly and welcoming service to all our guests, and it's obvious we fell short. We appreciate your honesty and will share your comments with our team as we strive to improve. We hope you'll give us another chance to provide the high-quality service and mouth-watering food we're known for. Regards, The Team at Luna by Giada Scottsdale
To be fair, this was day two so they’re still working out some kinks. That brings said, the issues weren’t on the staff and service side—every member of the service team I interacted with (and because my guest was late, there were many) was friendly, personable, knowledgeable and accommodating. Since this was the first go, I polled staff to find out their favs and selected the general consensus—arancini, lemon pasta, margherita pizza and the chocolate orange cake dessert. The arancini on their own were pretty bland and the t... read more
It’s a gorgeous restaurant and we were there the second day it opened, but the service was pretty slow, got the wrong order (which was quickly corrected), not a lot of variety with wines by the glass and our food was barely warm. There’s a lot of competition in Scottsdale and for that price point, everything has to fire on all cylinders.
Most of the meals were excellent but my wife had the signature dish lemon pasta. The pasta was hard and stuck together, sauce was tasty but too thin and not enough. The shrimp was excellent in the pasta dish.
I was expecting to be “wowed” considering it was opening night and Giada was on-site. However, the pasta was limp and the quality did not come close to the prices that they commended. It’s a one & done for me.
Business response:
Thank you for the feedback. While we wish it was more on the positive side, we appreciate you bringing these items to our attention and apologize for any frustrations caused. We do hope you'll consider giving us a second chance sometime in the near future. Regards, The Team at Luna by Giada Scottsdale
Mediocre food for a high price. Twice as much salad dressing as needed. Pasta overcooked. Wait staff not trained well or prepared. Sat for 5 minutes before anyone came to our table. High noise level. Basically nothing memorable in a positive way, we will not be coming back anytime soon.
Business response:
Thank you so much for your review and visit. We sincerely appreciate the feedback and the opportunity to serve you. We will continue to work on improving our food quality and service culture to meet and hopefully exceed your expectations. thank you
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.