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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
I have patiently waited pre-Covid for this restaurant open. I’m a huge Giada fan. However, my reservations were last Saturday night, and I was heavily disappointed. They were plenty of open tables to be sat out and they sat us to the farthest in the back near the restrooms. We had to wait 30 minutes for menus and we had to ask for them. Our service was horrendous. We were forgotten about so many times. This is a very very expensive date night, and we were sadly disappointed.
Business response:
Hi Amyl, Thank you for providing some insightful feedback as it relates to your recent meal with us. We humbly apologize that the level of service you experienced was less than exceptional and appreciate you bringing this to our attention. We will share your comments with the team in an educational manner as we strive to improve. We hope you'll give us another chance to provide the high-quality service we're known for. Regards, The Team at Luna by Giada Scottsdale
I was very excited to try Luna for my birthday. The food was ok a bit over the top with lemon on everything but the noice was horrible. My expectations of the food and atmosphere was much higher. The waitress was pretty absent once she took our order. The buser was great keeping our water full but I never got offered a second drink by the waitress. We unfortunately will not go back.
Business response:
Thank you for sharing your experience with us, and happy belated birthday! We're sorry to hear that your visit to Luna did not meet your expectations. We apologize for the excessive noise and for the lack of attentiveness from your waitress. Providing exceptional service is a top priority for us, and we regret that we fell short on this occasion. Your feedback regarding the use of lemon and the overall atmosphere is duly noted, and we will take it into consideration as we strive to improve. We appreciate your honesty and hop... read more
Nice ambience but food was disappointing and came out cold. Staff was pleasant but very little attention to detail. Would not recommend for the price.
Business response:
Hi Jaime G: Thank you for your feedback. We will be discussing the comments with the team to ensure we continue to focus on the details of the guest experience. thank you
We have been to the restaurant in Las Vegas and was an unbelievable wonderful experience. When we saw that the restaurant was opening here in Scottsdale, we were so excited we could not get in till 8:30 PM and when we did get there, there were many tables open. It took over 30 minutes to get a drink. We felt like the service was very disorganized And slow. The food was wonderful. Not sure if we will go back.
Business response:
Thank you for your feedback. We have discussed our challenges with the team and will look forward to meeting your expectations in the future.
I normally don’t write reviews and I understand that just opened But the food was horrible The lemon pasta that according to server was the best dish on the menu was awful. Over cooked and the sauce not even close to what a lemon pasta should taste. Restaurant was empty so no reason for over cook a pasta and have sauce off Arancini was blend They also seat us 3 on a 7 top table
Business response:
Thank you for your feedback. We have connected with our team to go over the comments so we can make sure create the perfect experience for all of our guests. I would love to invite you back to give us a second opportunity at Luna by Giada. thank you.
Very disappointed in this new place in Caesar’s Republic Scottsdale. Items were unavailable because of out of stock ingredients. Pasta was overcooked and we had to return it. I don’t believe there was any crab in Arancini and it lacked spice as described in menu. Food came out very slow from kitchen. Lights in the restaurant were flickering on and off throughout the evening. Cmon Giadi! Train the staff how to order ingredients and cook pasta!! Very loud in dining room. At Pronto (fast casual) there were no Sin City Choc chip... read more
Business response:
Hello Mike C: Thank you for your feedback and I'm sorry we fell short of your expectations. We have connected with our culinary team in regard to the ingredients and will work with our vendors for any product issues. We have specifically curated specialty vendors based on their quality and quantity of ingredients to help create our menu. The unplanned light show was definitely not the experience we wanted to create in the restaurant. I would like for you to give us a second opportunity in the future to meet your expectations... read more
Good food at high price in an extremely loud environment. Since there are other Italian restaurants that are just as tasty at less pricing and better comfort, we won’t be back. The hotel lobby was beautiful.
Business response:
Thank you for your feedback. I know our team works hard to create the right ambiance for the dining experience. Perhaps if you might give us another opportunity to let us show you, our best. Thank you.
I’ll give grace because the food and drinks were amazing. The room is too large and the service was rocky but friendly. They will work out the kinks and appreciate the restaurant but green and growing.
Business response:
Thank you for your feedback. We have discussed our challenges with the team and will look forward to meeting your expectations in the future.
Not good. Looked last me we were dining at a typical hotel restaurant.
Business response:
We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any disappointment you may have encountered during your visit. We strive to provide a memorable dining experience for all our guests, and we regret that we fell short on this occasion. We appreciate your honesty and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future. Thank you for sharing your feedback with us. Regards, The Team at Luna by Giada Sc... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.