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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Below average. Hard to have a conversation because the stay kept interrupting to ask if everything was ok. Hostess stand was not friendly at all. Food was average. Restaurant/hotel is in the parking lot in front of Macys at the mall. Zero atmosphere outside and inside is ok. I will not go back - not sure what all the hype is about.
We went to Luna by Giada for my husband’s birthday. The hotel was beautiful and already decorated for Christmas on November 2nd! Our reservation was for 7:30 but our table wasn’t ready so we sat in the charming bar before dinner and was told we would be texted momentarily. We were still waiting 45 minutes later and had to search for someone to assist us. It was extremely noisy in the restaurant . Our server was not overly knowledgeable about the menu and the sommelier was not extremely knowledgeable about the wine. We ordere... read more
Business response:
Thank you for celebrating your husband’s birthday with us and for sharing your experience. I’m glad you enjoyed the holiday décor, but I apologize for the wait and that our service didn’t meet expectations. It’s disappointing to hear that the dishes and wine service fell short. Your feedback will be shared with our team to help us improve. We hope you’ll consider giving us another chance to make your next visit truly memorable. Thank you, and best wishes to your husband for the year ahead.
Superb service and attention -however the food was lackluster, tasteless and even poorly cooked (shrimp). The ambience is lacking- and is more of a “cafeteria style” where we were seated. It was very clean and wait staff (Shereese) was amazingly attentive and knowledgeable and the manager even fixed the uncooked shrimp -right away by removing from tab. We had high hopes- a bit of a let down. Note to management- we noted young “runners” bring food to tables holding plates well below their waists- and to the side not out in fr... read more
Business response:
We're sorry to hear your recent experience at our restaurant fell short. Your feedback is important, and we truly appreciate you sharing it. We're pleased to know Shereese provided excellent service and that the manager quickly addressed the shrimp issue. However, we're concerned the overall experience didn't meet your expectations. Please know we are actively working to enhance our services to better meet the needs of our guests.
I wanted to like this place because I love Giada. The wait staff was very knowledgeable and attentive. The focaccia appetizer was great. The wine list impressive, but the 17.00 cost for one rose’ was high. We both ordered the lemon spaghetti. The flavor was good, however, the sauce was super runny and the spaghetti itself was not al dente it was tough and not appetizing. We received a complementary dessert which was great, as was the lemon cheesecake. My decaf arrived barely hot. Also, 22.00 for the valet??! $12.00 for the s... read more
Business response:
We're sorry to hear your experience at Luna by Giada didn’t meet expectations, though we're glad you enjoyed the complimentary dessert and lemon cheesecake. We appreciate your feedback on the pasta preparation and coffee temperature, as it helps us improve. Please reach out to us at (480) 914-6829 to discuss further—we’d love the opportunity to make things right and provide a more enjoyable dining experience in the future.
Food reminds me of Olive Garden in quality and taste. Prices are appropriate for fine dining. Half the clientele had loud children spread through out the restaurant Too many great options in Scottsdale. Either price need to drastically change or needs a food quality overhaul
Business response:
We're sorry to hear about your experience at Luna By Giada. We appreciate your honest feedback regarding the food quality, pricing, and atmosphere. Our team strives to provide a memorable dining experience, and we regret that we fell short of your expectations. We take all guest comments seriously and use them to improve our offerings. Thank you for sharing your thoughts. If you'd like to discuss your concerns further, please feel free to reach out to us at (480) 914-6829.
The food was definitely above average, not top notch to justify top tier prices of other high end restaurants in AZ. Was also hoping for a more vibrant atmosphere, had a sleepy vibe.
Business response:
Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of our food and atmosphere. Your comments are valuable to us as we strive to provide the best possible dining experience for all our guests. Please feel free to contact us at (480) 914-6829 to further discuss your experience. Thank you again for your review.
Wouldn’t waste your time. The food was terrible, the only thing saving this place is the ambience and terrific server (that they will be losing) the management is lacking and extremely expensive. There are so many better places in Scottsdale to go
Business response:
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a disappointing experience at our restaurant. We appreciate your feedback and would like to understand more about what went wrong during your visit. We strive to provide high-quality meals and service to all of our guests, and we would like to make things right. Please feel free to reach out to us at your earliest convenience so we can address your concerns and work towards improving our offerings.
Very very loud, chairs and tables to close together The table next to us was so close that it felt like they were part of our party. Chairs not comfortable and hard to move. Service was ok, the lemon pasta wasn’t as good as hoped. Pasta and sauce to heavy. Pizza was good, pasta ala vodka wasn’t that great . Expensive as expected, but didn’t really enjoy the overall experience to go back.
Business response:
Hello Richard, we are very sorry to hear about your experience. We hope to see you again soon to try out some other menu items you may enjoy more. We thank you for time and giving us the opportunity to serve you. Best regards, The team at Luna By Giada Scottsdale
Food and service are top notch at Luna. Likewise the expertly prepared cocktails. Ambiance is quite nice as well. All of the above has been well thought out and is well executed. But there is a problem that has nothing to do with the actual dining experience. On the bottom of the menu, in very small print, is the following statement: “A 3.5% administrative fee is added to every check. Thank you.” Administrative fee? Really? Towards the end of our meal, before he was about to bring us dessert - and then the check - I called o... read more
Business response:
Hi Ronnie, thank for taking your time and giving us feedback on your experience with us! My apologies for the Hotel service fee, and also on how it was all handled. We will have a team member reach out to you privately! We hope to see you again soon! Thank you again for your time! Warm regards, Kenny G.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.