This profile has been claimed by the business owner or representative.
Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Evening did not start off well with a miss charge at the bar for our pre-dinner cocktail. Instead of a credit, bartender, just overfilled my husband’s drink to make up for it. It was a beautiful evening so sitting on the patio was a good choice, but it is barren. Concrete floors, no centerpieces, No plants around the perimeter, no lighting, just tables and chairs. Chairs are comfortable, however as another viewer commented no place to hang your purse. After the sun was down, the manager did bring tiny lamps to add just a bit... read more
Business response:
Hello, Thank you for your review and subsequent detailed feedback. We truly value your input and ideas and will be sure to share them with our team during our daily trainings. We hope to be at your service again soon to prove we can do better. Regards, The Team at Luna by Giada Scottsdale
Our server was attentive and the vibe was okay in the patio. We wished we had eaten inside. We thought there was a view but it was actually from the 7th floor lounge/restaurant not affiliated to Luna. Had we known about that, we probably would have dined there instead of Luna. From photos and descriptions that we viewed, we thought Luna was on an upper level. The food was OK. Everyone at our table ordered an entree. Our pasta and selected protein were lacking a bit of flavor. We anticipated our bill to be quite elevated, but... read more
Business response:
Hi FoodieGuy, Thank you for your review and honest feedback regarding your dining experience with us. While we wish your comments would have been better, we certainly appreciate you bringing this to our attention as it provides an avenue of improvement for us. As we strive to provide an exceptional experience for our guests, your comments will be shared with the team in an effort to put in the work and show you we can do better on your next visit. Thank you again. Regards, The Team at Luna by Giada Scottsdale
It was very expensive and I don’t feel like the food was worth it. A small plate of pasta for $38 that only has two shrimp in the plate?!
Business response:
Hi sherylm, Thank you for your review and feedback. We apologize for any frustrations caused by our menu prices to be higher than expected. We strive to provide our guests with a memorable dining experience and it sounds like we fell short this time. We appreciate your comments and will share with the team in an effort to improve the overall experience for our guests. Regards, The Team at Luna by Giada Scottsdale
Weve come here twice now……Not impressed at all with the food! Service was OUTSTANDING! Maybe Giada needs to spend more time with her restaurant improving the food! Wont be back…….
Business response:
Hi DarlaR, Thank you for taking the time to review your second experience with us. We apologize your meal failed to exceed your expectations but are thrilled to hear the service you received was outstanding! We appreciate you sharing your feedback with us and will use it as a tool on how we can improve. Regards, The Team at Luna by Giada Scottsdale
We were seated a little bit late for our reservation unnecessarily. There were tables available and it should not have happened. Setting that aside, the food was very, very good. Extremely nice quality and reasonable prices. However, the service was very disjointed and the waiters are always rushing by scampering around fast. The problem is the waiter does not stay long enough for you to even ask for what you want. The effort was certainly there but it was not an enjoyable interaction and the service always seemed to be behi... read more
Business response:
Thank you for your review. We send our apologies for not exceeding your expectations and will use your feedback as a tool on how we can improve. We hope you'll consider giving us a second chance to prove that we can be better. Regards, The Team at Luna by Giada Scottsdale
It is so disappointing to write this review. I've been waiting to go to Luna for my parents to come into town from Michigan. First, we waited 20 minutes for our server to come to our table and when I asked for any recommendations he said "can I get you a drink first" rudely and I just said any drink suggestions. He noted he had another table he was needing to go to and left. Another 10 minutes go by and we have a new waitress, Suzanne. Very lovely. We ordered focaccia and oysters, which were good. Ordered 4 entrees to come o... read more
The food was absolutely delicious! But $22 for a glass of wine is just offensively over the top even for a swell joint like this.
Business response:
Thank you so much for the 5-star review! We are ecstatic to hear that we exceeded your expectations and look forward to being at your service again soon! Regards, The Team at Luna by Giada Scottsdale
Service was extremely slow. Took almost half an hour being at the table to get drinks. Food was good, but wasn’t anything that can’t be found at most Italian restaurants for half the price. We ordered drinks and appetizers together, and then food when drinks arrived, and it still took over an hour and a half. Unfortunately was a similar experience that we had going to Giada’s in Vegas a few years ago. Extremely slow service and ok food that wasn’t worth the price.
Business response:
We're sincerely sorry to hear about your disappointing experience at Luna. Providing prompt and attentive service is a top priority for us, and we apologize for the delay you experienced in receiving your drinks and food. We aim to exceed expectations, and it's disheartening to hear that we fell short of this during your visit. We would be grateful for another opportunity to provide you with the exceptional dining experience we're known for. Please feel free to reach out to us directly so we can make amends. Regards, The Tea... read more
We were very excited to check out this new restaurant! I booked my reservation a month in advance, but we were disappointed we didn't get restaurant seating, but rather in the bar area (note - when booking, ask for the restaurant area seating). The earliest we could get in was 9:15pm. But apparently they close at 10pm on a weeknight. Unfortunately, they did not allow us time to order dessert drinks and coffee as they shut everything down at exactly 10pm. We were told the bar is closed (bartenders still there), and the espres... read more
Business response:
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our amazing food. However, we're truly sorry to learn about the disappointing aspects of your visit, particularly regarding the seating and service. Your feedback regarding the timing of reservations and the communication about closing procedures is invaluable to us, and we'll certainly address this internally to ensure a smoother experience for our guests in the future. We appreciate your patronage and hope to have the opport... read more
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.