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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
It's just opened up recently, so perhaps all the kinks have not been worked out yet. Food quality was so so. The server was adequate at best.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any shortcomings you encountered during your visit. As a newly opened establishment, we are continuously striving to improve and appreciate your patience as we work through any initial challenges. We're sorry to hear that the food quality and service did not meet your expectations. Your comments will be shared with our team for review and improvement. We hope to have the opportunity to welcome you back in the future and provide a mor... read more
You can’t read the menu descriptions. Service was mediocre, had to send all of our steaks back due to incorrect temperature. Restaurant was not busy , yet it took over 20 min to get a drink or water .
Business response:
Thank you for sharing your feedback with us. We're sorry to hear that your dining experience did not meet your expectations. We apologize for the difficulties you encountered with reading the menu descriptions and for the mediocre service you received, as well as the issue with the temperature of your steaks. Your comments are important to us, and we will address these issues with our team to ensure that we provide a more enjoyable dining experience for our guests in the future. We appreciate your honesty and hope to have th... read more
The food was below average which was very disappointing. We had high expectations as we dined at Giada’s restaurant in Las Vegas in years past. We felt like we were dining in a cafe open at 1:00am in Vegas where you’d order a club sandwich. Very underwhelming!
Business response:
Hello, Thank you for providing some insightful feedback as it relates to your recent meal with us. We humbly apologize that the quality of your meal was less than exceptional. We appreciate you for bringing this to our attention and will certainly review with the team as we strive to improve. We hope you'll give us another chance to provide the high-quality service we're known for. Regards, The Team at Luna by Giada Scottsdale
Food was subpar at best. Service was horrible! For how much hype and PR this place has had it was very underwhelming… save your money and go elsewhere
Business response:
Hi NicoleK, Thank you for providing some insightful feedback as it relates to your recent meal with us. We humbly apologize that the level of service and quality of your meal was less than exceptional. Thank you for bringing this to our attention and will certainly take your comments into consideration as we strive to improve. We hope you'll give us another chance to provide the high-quality service we're known for. Regards, The Team at Luna by Giada Scottsdale
rushed and ignored ,water terrible taste, cappuccino one cold one bitter
Business response:
Hi WayneC, Thank you for providing some insightful feedback as it relates to your meal with us. We humbly apologize that the level of service you experienced was less than exceptional along with the taste of the water and quality of the cappuccinos. Thank you for bringing these items to our attention and will certainly review them with the team as we strive to improve. We hope you'll give us another chance to provide the high-quality service we're known for. Regards, The Team at Luna by Giada Scottsdale
Enjoyed the lemon Caesar salad but did not care for the lemon pizza. The server suggested I get it for a starter rather than a main course and I’m glad he did. It was rich and very lemony. One piece was all I could eat. I also ordered the scallop risotto, it was delicious but was a very small portion with only 2 Scallops The service was outstanding! I didn’t love the vibe of the restaurant, found it very loud and kind of cafeteria ish.
Business response:
Hi AudK, Thank you for your review and candid feedback regarding your meal with us. We apologize for not exceeding your overall expectations and will share your comments with the team in an effort to learn, grow and become better. We hope to be at your service again soon. Regards, The Team at Luna by Giada Scottdale
We realize that this location just opened last week but they may need a few more weeks to iron out the many kinks. Atmosphere is lively but we encountered many difficulties including timing, service and quality of food. Our cocktails arrived haphazardly with the last to be served during appetizers. Some were incorrect. No attempt was made to take an order for another round. The Caesar salad was so tart that we couldn’t finish it. Almost all forks were caked with dried food and the scallop dish was a bit frugal with just 2 in... read more
Business response:
Hi DianneT, We truly appreciate you taking the time to leave a review regarding your experience with us. In reviewing your feedback, it's clear that we failed to exceed your expectations and humbly apologize. We are thrilled to hear that you are fans of Giada and hope you'll consider giving us a second chance in the near future. Regards, The Team at Luna by Giada Scottsdale
They were out of a large number of ingredients and the food was very bland. Not worth what they charge
Business response:
Thank you for your feedback. We have discussed the challenges with the chef and are making corrections immediately. We would love for you to give us another opportunity to meet and exceed your expectations in the future. thank you
Increíble amounts of salt on food. We could not eat the bisteca
Business response:
Thank you for your review and feedback. We apologize for the frustration caused and will be sure to communicate the opportunity to improve with our kitchen team and hope to be at your service again soon. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.