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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Service is SLOW. And we can’t say it’s the holidays. My friend went a few months ago and said the same thing, but wanted to check it out. Waited 45 minutes for our two bottles of wine. Food was fine yet overpriced, nothing to write home about. Beautiful space though.
Business response:
We apologize for the slow service you experienced. We strive for efficiency and promptness, and clearly fell short. We appreciate your feedback and would like to address your concerns. Please contact us at (480) 914-6829 to discuss your visit further. We hope to have the chance to make things right.
Luna by Giana turned out to be disappointing. The best part of the meal were the delicious Rose Negroni cocktails. We started out with the Fritto Misto. It was over fried and hard to cut through. The calamari was not tender. I had the star of the menu, the signature lemon spaghetti tower and it was quite flavorless with two not so large shrimp. My dining partner had the Mezzi Rigatoni with added sausage and it was nothing special. We will not return. Scottsdale has too many other options that are much better. It was not a go... read more
Business response:
We apologize for the disappointing experience you had at Luna By Giada. Thank you for bringing this to our attention. Please feel free to reach out to us at (480) 914-6829 to discuss your concerns further.
Service was incredibly slow! We waited 1 hr between appetizers and the entrees. Dinner was 3.5 hours overall Took 30 mins to get cocktails! Server continued to push high priced wines when we said no, food was delicious. Server in attentive to our needs. Beautiful restaurant but with the service on a Friday night and the clueless valet staff, we will not return.
Business response:
Thank you for your feedback. We’re very sorry to hear about the delays and service challenges you experienced. This is not the level of service we strive to provide, and your comments will be shared with our team to address these issues. We’re glad you enjoyed the food and the ambiance of the restaurant, but we understand that great service is key to a memorable dining experience. We hope you’ll consider giving us another chance in the future to exceed your expectations.
Our waitress was very knowledgeable but didn’t really give us enough time to chat She needed to take it down a notch lots of energy Food was ok not as good as last time Branzino was dry Risotto was excellent Lemon spaghetti was ok
Business response:
Hi, Alex. Thank you so much!
I was shocked to look at my bill and see a 3.5% Venue Admin Fee. Called them and first they told me it was for their overhead and then she said no it was a credit card fee. Don’t recall ever being told there was a credit card fee when making reservation and the prices they charge ($21 for a drink) should cover their overhead. Do they expect people to carry that much cash? Food was good but this leaves a real sour taste. Plenty of other places to go that don’t nickel and dime the customer. Adios!
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoyed the food, but we’re sorry to learn about your disappointment with the Venue Admin Fee. This fee helps us maintain the high level of service and atmosphere we strive to provide, and we understand it can be unexpected. We aim for transparency and apologize if this was not communicated clearly during your reservation process. We hope you’ll give us another chance to provide you with an exceptional visit.
I don’t like being this tough in a review but I have to be honest. The price point was $95 and it was a glorified breakfast buffet at any hotel. The one pasta option was overly salty and was not hot at all. The main problem with everything was the temperature. Everything was luke warm, including seafood and salads. I wasn’t thrilled with my experience at all and I love the Giada brand but this just wasn’t it. I don’t know if this brunch concept will continue as I did not see more than 2 other customers during our seating.
Business response:
Hi, George. Thanks for taking the time to share your positive experience. We appreciate it!
Great food, our party of 6 was happy. Presentation, flavor and quality were spot on. Our server, Brandy, was great but didn’t mention the gratuity was already added on our bill. The auto gratuity was not noted on the menu, only a note that they automatically would add a 3.5% for a Venue admin fee. I couldn’t see well in the dim light but added my $120.00 for a 20% tip and for some reason, grabbed the itemized receipt, which I normally don’t. I later looked at the receipt and saw they had charged me the 3.5% venue fee (?) of ... read more
Business response:
Thank you, Kiyoko. We appreciate your review!
The lemon pasta is good but overrated for a signature dish. I have made this recipe by Giada and it was better than her own presented to me with only two shrimp. I was asked by waitress if I wanted to pay more and have four shrimp. Good shrimp are not that expensive …it good pasta lacking seafood flavors. The restaurant is pricey so an attitude of counting shrimp is just cheap!
Business response:
Hi, Pam. We appreciate the kind words and are glad we could provide you with a positive experience!
Our entrée was coded with salt. It was served Cole did not cooked in the middle the restaurant was very loud and did not represent the ambience that we expected the valet parking team did not complete their process of sending us a text message and then when we finally received our car, they took a payment for $20 even though the payment was supposed to be $12 and they did not give us back the change to decide how much or if we want to add a tip. When I asked about it, they were somewhat resentful that we were even asking 
Business response:
We sincerely apologize for any inconvenience you experienced during your recent visit to our restaurant. We take all feedback seriously and would like to address your concerns personally. Please contact us at (480) 914-6829 to discuss your experience in more detail. We value your input and would appreciate the opportunity to make things right. Thank you for bringing these issues to our attention, as it helps us improve our service for all our guests.
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,817 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.