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Luna By Giada
- Italian
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 3:00 p.m. to 10:00 p.m. | |
| Tue | 3:00 p.m. to 10:00 p.m. | |
| Wed | 3:00 p.m. to 10:00 p.m. | |
| Thu | 3:00 p.m. to 10:00 p.m. | |
| Fri | 3:00 p.m. to 11:00 p.m. | |
| Sat | 3:00 p.m. to 11:00 p.m. | |
| Sun | 3:00 p.m. to 9:00 p.m. |
Hi Giada! I’ve been following you for years on Food Network & have been a big fan of all your cookbooks! My significant other took me tonight for my 47th birthday to your new restaurant Luna in Old Town Scottsdale, AZ. Unfortunately, it was the worst restaurant experience that I’ve ever had. For my birthday, they threw 2 plastic wrapped cookies at me as if it was at McDonald’s “happy meal”. It was very disheartening & tacky! Especially, after ordering apps, entrees & a bottle of wine…along with/ cocktails earlier in the even... read more
I was really looking forward to our date night at Luna. We adore Giada’s in Vegas & had high hopes for the newest location. Sadly, we were not alerted for a ready table or sat promptly even though we arrived early for our reservation & waited to be contacted. It was only after checking into the front desk again that we were sat. Our server failed to come to the table many times throughout the meal to check on us. We were ignored by other available staff who had their backs to us nearby. We did not receive our drinks until af... read more
Business response:
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your visit to Luna did not meet your expectations. It's disappointing to learn about the delays in seating, service, and the overall lack of attention you received from our staff. Your feedback is invaluable to us, and we will address these issues with our team to ensure that we provide prompt and attentive service to all our guests. We sincerely apologize for falling short of your expectations and hope that you will consider givin... read more
Food was not worth the price. Pasta was undercooked and shrimp extremely over cooked. They charge for still water. Seems a little obnoxious for the desert. We are not Vegas. I will not be returning for the overall price and food quality.
Business response:
We're sorry to hear that your dining experience at our restaurant did not meet your expectations. Your feedback regarding the quality of the food and pricing is important to us, and we will address these concerns with our culinary team to ensure improvements are made. We apologize for any inconvenience caused by the undercooked pasta and overcooked shrimp. Regarding the charge for still water, we appreciate your feedback and will take it into consideration for future adjustments. We understand your decision not to return bas... read more
Food was bland. Half way through our meals my wife and I both stopped eating because the food was just boring. However our server Tucker was phenomenal and deserves a raise because he was the best part of the entire experience.
Business response:
We're sorry to hear that your dining experience at our restaurant didn't meet your expectations in terms of food flavor. Your feedback is valuable to us, and we'll address it with our culinary team to ensure improvements are made. We're delighted to hear that Tucker provided exceptional service and made a positive impact on your experience. We'll be sure to pass along your compliments to him. We hope you'll consider giving us another chance to impress you with both our food and service. Thank you for sharing your feedback wi... read more
service was slow never asked if we wanted desert just gave me the bill slow to bring a glass of wine about 20 min also had to wait 15 min for the table when restaurant was almost empty it was 5:15 reservations
Business response:
Hi JohnM, Thank you for providing some honest feedback regarding your recent meal with us. We truly apologize for the delay in service causing a less than memorable experience as this is not the lasting impression we want any of our guests to leave with. Your comments will be shared amongst the team as a way we can improve and hope to have the opportunity to be at your service again soon. Regards, The Team at Luna by Giada Scottsdale
The focaccia and caprese salad were terrific. It was a little difficult to hear people at your table and the menu could be a challenge to read once the the restaurant was dimly lit for dinner. It took about three hours for us to have two appetizers and main entrees and there were plenty of open tables. Took about an hour for each appetizer to come out and another hour before our dinner arrived. Server apologized for the delay. No discount, no visit by the manager. Hopefully it will become more efficient over time. Will try a... read more
Business response:
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the focaccia and caprese salad. However, we apologize for the challenges you encountered with the noise level, dim lighting, and extended wait times. Your feedback regarding the pacing of your meal and the service is invaluable to us, and we will address these issues internally to ensure a more efficient and enjoyable dining experience for our guests. Your satisfaction is important to us, and we appreciate your feedback as we work towards... read more
While the food was delicious, and the plates were well curated, the service was below average. Our server seemed uninterested and was frankly rude. The agnolotti was good but not worth $41 for the portion that was served.
Business response:
Thank you for providing some insightful feedback as it relates to your recent meal with us. While we are thrilled to hear you enjoyed your meal, we humbly apologize that the level of service you experienced was less than exceptional. Thank you for bringing this to our attention and will certainly take your comments into consideration as we strive to improve. We hope you'll give us another chance to provide the high-quality service we're known for. Regards, The Team at Luna by Giada Scottsdale
Giving them the benefit of the doubt, they are a new restaurant and perhaps working out some kinks. Central location and a beautiful hotel with a wonderful dining space, but the dinner and service fell a little flat from what we expected. The starting focaccia was delicious, but dinners came out lukewarm and not very refined, i.e. the flavor profile of the Signature Lemon Spaghetti was fine, but the Parmesan tasted gritty and powdery, almost like it was store-bought, instead of creamy and freshly grated. Perhaps service was ... read more
Business response:
Thank you for providing such an informative review! We absolutely apologize for the failures in food quality and service but take your comments to heart and will use them as a tool on how we can improve. No matter whether our guests are staying at Caesars Republic for the night or if they are coming from the local area, everyone is just as important to us. We hope to have another opportunity to be at your service again soon. Regards, The Team at Luna by Giada
No greeter available to check reservation or seat us. Menu: blue/gray print hard to read unless you turn it the correct angle. Waiter: clearly not his chosen profession. Caesar salad: Only had cheese, lettuce and capers. No olive oil or lemon, etc. Broccolini was burned and impossible to eat stems should have been blanched Ordered double espresso, got single and it was ice cold.
Business response:
Hi Disappointed, We can promise you that we are just as disappointed in failing to provide you with a meal and service that exceeded your expectations, along with ours. While we wish your comments were on the more positive side, we appreciate you bringing these items to our attention and will work with both our front of the house team, along with our kitchen team, to do better. We hope to be at your service again soon to prove that what you went through is not the norm for us. Regards, The Team at Luna by Giada Scottsdale
Frequently asked questions about Luna By Giada
How is Luna By Giada rated?
Luna By Giada has a 4.3 star rating with 2,660 reviews.
When is Luna By Giada open?
Luna By Giada is closed now. It will open at 3:00 p.m.