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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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The work was done well but Lyon's Roofing was not able to adequately explain of their prices to my insurance company. So I did not get paid in full for their services. Replace roof
Business response:
I am so sorry about this situation. I do believe there is a misunderstanding here. Insurance companies have their own schedule of payment per repair or replacement and what we charge per scope would have very little if any influence on their payout. This is not different than what medical insurance is willing to pay per procedure, the balance being the responsibility of the patient. The only way we could influence payout is if we identified scope ( a procedure) that they did not include- in this situation- that was not the c... read more
We received a call the day before stating that they would arrive between 10-11, even though they were originally scheduled for 7AM. When they had not arrived by noon, I called the office and got the "answering service". They stated they would send a message to someone, but I never received a call back. At 1PM, I called the person who did the estimate. He said he would call me back, but never did. At 1:30, I tried the main office number again and someone answered the phone. She stated that the original scheduled crew was not ... read more
Business response:
I really appreciate the feedback. This allows us to improve. You are appreciated. I am glad Floyd was able to save the day. I am especially grateful that you clicked yes to using us again. We don't take 2nd chances lightly. Again, thanks. Ann Pepper VP sales and production apepper(at)lyonsroofing.com
Terrible, will not use or recommend this company to anyone. I contacted Lyons Roofing to get an estimate for a patio roof replacement. A representative came out to look at the project and was told someone needs to come out and check the structure. No one called to came to review the work requested. A week later I called up the representative and left a message to contact me to let me know the status, the call was not returned. The other companies I contacted responded in a reasonable amount of time for me to make a decision.... read more
Business response:
All feedback is good feedback. No excuses. It is my understanding that our sales manager Craig Walker has since connected with you quite simply to apologize. The salesperson did own it and although monsoons are keeping us jumping, that is no excuse to not provide you adequate information for you to make a decision. If it turns out you would care for our assistance, please contact myself or Craig- we will assure your satisfaction personally. Best always, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com
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Business response:
First of all my sincere apologies for any less than pleasant exchange you have encountered with Lyons Roofing. That being said, I think there may be some confusion. According to our records- we only had some email exchanges regarding setting up an appointment back in March of this year and no appointment was ever set and no job was ever contracted or completed. The email exchanges I see were polite and professional. If I am working with incomplete information, please contact me directly. I would certainly like to get to the ... read more
Seemed to go well. Roof tuneup repaired broken and cracked tiles etc.
Business response:
Outstanding- this must be one of the Angie's list tune up offers. At first I thought- what do we sell for $250- nice deal- I am glad they took good care of you. Best, Ann Pepper VP Sales and Production apepper(at)lyonsroofing.com
estimator came out to give us a quote and told us he would have an estimate quickly. The quote never came and they did not return our call for information. roof repair including replacing cracked tile, installing a new drip edge and trim boards
Business response:
First of all my apologies. Our policy is to provide a proposal at the time of the estimate. I see that Mike was your estimator and he has been a successful estimator with us for some time- so clearly this is out of character. I will followup to assure this will not occur with other customers. Thanks for the feedback. Sincerely, Ann Pepper Director of Business Development apepper(at)lyonsroofing.com
The estimator was on time and dressed appropriately . He was very friendly. When he went on the roof to check out the damage that's all he did. He did not checkout the rest of the roof to see if anything else needed repair. He told me that it would cost a baseline of $375.00. He asked me when they could start. I replied " I was looking for an estimate". The part that I was disappointed in was he did not give me a written estimate of what his company was going to do. I think it was too much effort on his part. I know that Lyo... read more
Business response:
All feedback is good feedback even if it is feedback you don't necessarily want to hear. You are right- he should have done a thorough inspection and provided a written estimate. No excuses. This will be addressed immediately. Sincerely, Ann Pepper Director of Business Development apepper(at)lyonsroofing.com
We contracted with Lyons Roofing to replace our roofbased largely on their superior ratings. When the project foreman came to our house prior to the work, I gave him a short written list of of our concerns. Number one was to protect our relatively new high efficiency (expensive)Air Conditioning system and associated duct work. They removed the old roof and sprayed on the new roof in one day. The spray work was good. However,In the process of moving the A/C unit and evaporative cooler (we have both) so that they could spray, ... read more
Business response:
My goodness, this does paint an ugly picture. I am so sorry about any mishaps. Our standard of practice is to not remove HVAC units for exactly these reasons, we are not HVAC contractors and usually we would coordinate that work with your HVAC contractor, especially given it is a new unit. As far as foaming over the duct work junction- that does feel normal, foam is self flashing and would provide a seamless bond to the units. I am not sure where things went outside of this normal process but I will be researching and rest a... read more
unknown I did not use them
Business response:
Thank you for taking the time to provide feedback. All feedback is worthwhile, good or bad. I have to assume given the "C" grade and the fact that you chose not to use us that something occurred through the estimating process. In the interest of trying to improve...would you mind contacting me directly to share the details of your experience? Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.