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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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unknown Removed roof tiles, |Put down new underlayment and put tiles back in place. It went very well with three exceptions, I had asked for the stained tiles in the front of the house be moved so they were not visible about 3/4 of them were moved but not all of them, which was a bit irritating. On the last day (which was the 5th day) nobody showed up to finish the job, so around noon we called our project manager and he said the crew of two men would be at the house in an hour, we left the house at 3:00 and there still wa... read more
Business response:
Thank you for taking the time to share the details of your experience. It is only through feedback like this that we find opportunities to improve. As far as their delayed arrival, there is no excuse for that. I will be following up to assure clear expectations as to arrival and departure are better communicated. Unfortunately sweeping a roof is not a standard of practice, but they should have also blown and collected the debris on the ground, as well as swept the property with a magnet. I will follow up with this crew to as... read more
It went as sell as it could go. Completely took off old roof and put on new roof. They actually raised a portionof the roof for looks and better drainage, etc
Business response:
We love it when it goes as well as it could. Roofing is messy, noisy and an intrusion. More importantly an expense that goes in the need column not the want column. We get it. So, thanks for sharing your insights with other Angie's list members. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
I researched the different types of flat roof applications including bitumen, built up roofs which are the most common. The existing roof is a built-up. I was intrigued by a fairly new process, urethane foam application. I requested bids from six roofers. Only two could provide urethane foam installation in Tucson. Urethane foam can be applied to a new roof, existing roof tear off, or as an overlayment to any existing flat roof. The insulation "R" value is higher than a built-up roof and there is never any chance of leaks ... read more
Business response:
Wow, perhaps you should be writing copy for our literature on the benefits of a Polyurethane Spray Foam Roofing System. Thank you so much for your recap of our process, beginning to end. We are confident you will enjoy the benefits of that foam roof system for years to come. Again, thanks. Best regards, Ann Pepper Director of Business Development apepper@lyonsroofing.com
well ... I've been in my house about 20+ years: and one day during the roofing the roofing crew was staring in my study window (I was watching p***: ha ha): but I speak Spanish and they were talking about how easy it would be to grab my mini mac computer etc: and several weeks later someone broke in that same window: tossed my house: stole TV and the computer: and VERY EXPENSIVE gold watches. I gave all of that info to the police: they said that they can't help if there are not other complaints. That crew was the only people... read more
Business response:
I am struck by your commens. I see no documentation in your record as to these events. We would never dismiss or ignore a situation of this magnitude. This will be investigated. I am escalating your situation to the owner of the company. They will contact you directly from here. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
We had a leak in the roof that was causing damage to a common wall between the bedroom and bathroom. We had determined the source of the problem and contacted Lyons Roofing for a repair estimate. No one answered when we called, so we left a message explaining the issue and asking for an estimate. Our call was never returned. It is possible that the job was too small, so the company was not interested, but a courtesy call would have been appreciated. Called provider for estimate on roof repair.
Business response:
I cannot apologize enough for our failure to connect with you during this most recent rain event. We do have an answering service assuring a live answer for every call. I have checked our records and honestly, I don't even see a record of your call coming in. If you are willing to allow us a second chance, I will personally assure you the highest level of customer satisfaction. Please call me direct. Ann Pepper apepper@lyonsroofing.com 480-620-4999
Called this company over a week ago! We had a leak dripping in on our kitchen table from some recent storms. We did receive a phone call from a lady wanting to schedule us for an "estimate appointment" to replace the whole roof! I told her I just wanted an "estimate appointment" for a repair because we can't afford the whole roof at this time. She said she does not have schedules for the estimators and would relay the message to someone in the field who keeps his own schedule. I have yet to receive any calls!!! I would not u... read more
Business response:
I am so sorry we did not respond to your request for service adequately. I would be equally frustrated. Arizona get rain so infrequent and when it does- thousands find a leak simultaneously it seems. No excuses. If you still would be willing to give us a try, please contact me directly. I would welcome the opportunity to make this a faint memory. Ann Pepper apepper@lyonsroofing.com
Repaired roof where I had a leak. My job was a small job so it was delayed a couple times due to larger jobs. They also never provided me with a copy of the paperwork showing that there was a 10 year warranty. I contacted the salesman numerous times regarding this but he never delivered it. .
Business response:
No excuses for our inability to connect with you. Foam roof installations, albeit a fabulous roofing system, is a very temperamental application and delays are often part of the process, regardless of job size. I understand we were repairing a small portion of your existing foam roofing system. I believe the reason you did not receive a printed warranty is that we warranty roofs that we install, not repairs to other roofs. I am getting the impression that you were under a different impression. May I ask that you contact me d... read more
I contacted Lyons on a day that we had lots of rain that exposed leaks in our roof. While I totally understood that there were a lot of requests that day for roofers, I was assured on the phone by the woman who was relaying messages to the field that I would be contacted since I considered it an emergency (we had water coming in through a light fixture). I was contacted 5 days later. By that point, I not only had someone else do the repair (I wasn't going to rely on just calling one roofer that day) but they got the business... read more
Business response:
My sincere apologies. I appreciate you taking the time to bring this to light. It is clear there is ample room for us to improve our phone processes during these storm events. Duly noted. I sincerely hope that your roof project unfolds seamlessly. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
I called them Saturday morning after the big rainstorm and we had leaks. I am giving them a D instead of straight F's, because they actually DID have someone answering the phones for emergencies. She said they had a ton of calls and would call me back in the order calls were received. OK. I waited like a prisoner until 3pm, then left. It is now Tuesday...haven't heard from them yet. I am really shocked at the high ratings they have; you'd think that everyone including the owner and family would be calling people back to see ... read more
Business response:
When it rains, it pours. No excuses, only apologies. Call volume after this recent record breaking rain fall has been significantly higher and we do have everyone making calls. I have located your message, dare I ask for a second chance to meet your needs? I would welcome the opportunity to put this error behind us. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.