This profile has been claimed by the business owner or representative.
Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
Get directions
I had told this guy that my father was involved because it was his house. He made the comment "it's a good thing you have your father's help", as if I needed it! I guess he just assumed I was a dumb blonde. I'm VP for an international organization and am quite capable of making my own decisions. I gave him a second opportunity to give an actual estimate for a metal roof, and he said "I already gave you that...an additional $20k" This guy was an idiot! He gave me an estimate of around $11k for a new roof, and after I asked fo... read more
Business response:
Yikes! My sincere apologies. I would take issue as well. This is absolutely contrary to the "Lyons Way". All feedback is good feedback and we appreciate the heads up so we can develop our employees appropriately. If I could be of further assistance, I will address your needs personally, reach out anytime. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
We had an extremely disappointing experience with Lyon?s roofing. We chose them because they had done a good job on a previous house that we owned. Following the big rain last summer in which we had leaking in the house, we showed the Lyon?s representative where the roof leaks and also pointed out some stucco damage along the edge. He told us that they could repair all of the damage. Upon receiving the quote, we noticed that there was no mention of the stucco repair, in fact the quote had insufficient detail and was difficul... read more
Business response:
First of all forgive my delayed response. I was a bit in shock. I have done the investigation and anything I say would sound like excuses and there is no excuse for the time it took to ultimately wrap up this recoat job and the frustrations you experienced along the way. It is my understanding that the building of the cricket instead of installing an additional scupper was the prudent scope of work and was an equal cost investment, however that should have been better communicated to you. Again, no excuses. I regret that thi... read more
Send a email on 4/22 to setup a appointment to get a price for roof job. The office responded promptly that Paul the President will get back to me shortly. As of 5/1 no calls or email. No work was done!
Business response:
My apologies. My first thought, why Paul? He is generally too busy for price quotes. We have a department of skilled estimators for that. Please contact me directly if you still need assistance. I will make sure you get the information you need. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
unknown Checked for leaks
Business response:
Thanks for your review. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
From the initial call, everyone at Lyons Roofing was very professional. Even when there was a communication problem with the initial scheduling of the job, it was remedied within 24 hours. I didn't end up using their services because when the lead applicator lifted up the old balcony flooring to see the condition of the underneath plywood, it was immediately apparent that the entire balcony would have to be torn down due to the extensive dry rot damage. The contract was cancelled without a problem and my deposit was returned... read more
Business response:
I am sorry that you weren't able to get your new walk deck. Unfortunately, sometimes those issues are impossible to predict until you are able to get underneath and reveal the issues. When you are ready, we will be happy to jump back in. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
unknown Services not performed by this provider.
Business response:
Hello Angie's list member. We are a fan of feedback, good or bad. If there was something in particular about your experience with Lyons Roofing, even if it did not translate to us working on your project, please let us know so we can improve. Feel free to contact me at my email address below. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Called in October, did not start until February. The storms in September did a number on many homes. They were the best price so I was willing to wait a bit longer. I would have given an A to price but, I was charged nearly double the "maximum amount" the estimate their salesman said the wood replacement would run. Project Manager came out to my home early and got the dates mixed up at the start. After they finally began, it took roughly a week for the initial project. I was never informed when work would begin each day. It ... read more
Business response:
First of all thank you for providing feedback. All feedback, both good and bad, is how we learn and correct to provide better service. I apologize that the project did not unfold as anticipated. For what it is worth, your project has been the subject of discussion on many occasions here. The foam roof installation is the perfect solution for your scenario, unfortunately it took to long for that to have happened. I am confident that you will be pleased with your new foam roof installation going forward. As I mentioned all per... read more
unknown Removed ridge tiles, refelted ridge board, Installed sofite, reinstalled tile, changed out broken tiles. Went well, did a good job.
Business response:
Outstanding! I am glad our service department was able to get the job done. If there is any other way I can be of assistance... Ann Pepper Director of Business Development apepper@lyonsroofing.com
Nothing happened...no call back,no appointment set up, no estimator, no estimate, no work performed. Now I have a friend who is dealing with Lyons not standing behind their warranty, so I am relieved that they didn't call back. Lyons Roofing had many good reviews on Angie's list so I sent a message via Lyons' website that I was interested in getting an estimate on having my concrete tile roof redone with new concrete tile and underlayment. I received a call the next day and had an extensive conversation with a Lyons represe... read more
Business response:
First of all my apologies. I do see that there were attempts to connect with the tenant on the property (I believe it is your son), and the last note mentioned their concern if the tenant was informing the owner of the attempts to connect/schedule. If you are still requiring service, I am would welcome the opportunity to facilitate your request myself. Not to diminish your frustrations in any way, but I am extremely concerned about your friend having difficulty with her warranty. Please have your friend contact me directly. ... read more
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.