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Lyons Roofing
- Contractors
- Phoenix, AZ
About this business
Location details
878 W Illini St, Phoenix, AZ, 85041, United States
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Terrible. I have no idea how they have such high reviews. Scheduled with the main office for a visit and a quote. Then nothing .. To my untrained eye, it was not a big deal. The underlay was fine, but some tiles were knocked from the right spots. Couple small spots where some sealant could be added because the sun was exposed to the layer below. I had to call no less than 10 times trying to get a quote from their rep William. Tried email and phone. Called the office, was told repeatedly that they would contact him to send m... read more
Business response:
First of all, no excuses. My sincere apologies. Our standard of practice is that estimators are to provide a proposal for services at the time of the appointment. It is why we require homeowners to be present during the proposal. Thank you for bringing this to my attention. The management team will be reviewing the photos. I am glad you found a way to meet your roofing needs. Germann is a fine company. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
The Scheduling and repair of my roof went well. After the repair is done they will start sending a bunch of spam e-mails. No need to keep emailing me I already hired you and paid you. Enough with the emails already! It makes as much sense as buying a new house then the next day realtors start bugging you about selling your house. Fixed my roof
Business response:
Oh My. My sincere apologies for any over communication on our part. I am the person that sends out marketing emails from Lyons Roofing so the apology is most sincere. I would be remiss in not mentioning that I never send more than 1 email per month (sometimes I don't even get that one done). We do send out an email within a week of work completion to invite you to provide feedback. Clearly my timing was wrong- or perhaps we had more than one email for your record. Never the less, my sincere apologies. I will opt you out of a... read more
unknown I received an email reply from this company... they asked me to call and reach out to them on their direct line. I did so leaving a voicemail message and never received a call back!
Business response:
I am so sorry. Was it me you were connecting with? I have tried to access your record in our database using your name and address and am not able to locate a record. Would you mind dropping me an email letting me know more details so I can address this issue. I appreciate it. Again, my sincere apologies. Ann Pepper Director of Business Development apepper@lyonsroofing.com
Not so great! Came out. Said would get back with pricing byend of week. never heard back waited two weeks ---called to find out status--- no returned call Patios are evidently too small for this company - meanwhile they lost ten opportunity to bid on the reroof of our rental our which was next on the list Ironically I mentioned we were not getting calls back from other companies. Was assured they would not do that !
Business response:
I am so sorry that we failed to reconnect. All I can say is "perils of email". I can see that our estimator met with someone other than yourself on 11/11 and we have in our records that the proposal was emailed to the address we have on file on 11/12. If you would like that email resent to your attention, please contact me directly and I will confirm your email address and assure its transmission. Again, our apologies for any misunderstanding. Ann Pepper Director of Business Development apepper@lyonsroofing.com
Called on 10/22/14 for a roof inspection, explained that another roofer had failed to show up and they took the info and said they would call within 1-2 days. It is Nov 3rd and still no call to date. Called to get an estimate and they never returned my call. Not very professional for such a highly rated company. I understand roofing companies are very busy after the storms but that is no excuse for poor communications.
Business response:
My sincere apologies. Yes it was a heck of a storm. In fact our own property was flooded, thus the use of an answering service. Yep, checked our records, we have no indication that you ever called. I realize this may sound trite-may I personally assist you at this time? to you are still seeking service-I would welcome the opportunity to assist. Respectfully, Ann Pepper Director of Business Development apepper@lyonsroofing.com
unknown Patched spots on roof that were leaking
Business response:
Thank you for your review. If you wouldn't mind contacting me directly and let me know where we did not meet your expectations with regard to time and responsiveness. Knowing is how we improve. Thanks. Ann Pepper Director of Business Development apepper@lyonsroofing.com
I waited the entire day for my scheduled tarping, trying repeatedly to get through to Lyons and leaving messages. In the evening they finally called to say they couldn't get approval from the insurance company. The insurance company also could not reach Lyons to give approval. Lyons said they never called them, which is a lie, because they left they left two messages in my home, in my presence, and I could not reach them either. Lyons said my entire roof had to be done even though my insurance company said just the small lea... read more
Business response:
First of all my apologies. I have reviewed all the notes associated with your case. Ulitmately, there are no excuses for a dissatisfied customer. Like so many other property owners the morning after that storm, we were flooded, unable to acccess our own property and had our phones on a service for several days that quite honestly was not able to handle the volume of calls that were coming in after that storm. Many messages were delayed, but again from your perspective- it was a frustration and that is all that matters. The p... read more
unknown repaired storm damaged shingle
Business response:
Straight A's. What a great report card!! Thanks for taking the time to share with other Angie's list members. Sincerly, Ann Pepper Director of Business Development apepper@lyonsroofing.com
Never had work done due to them totally flaking out on me Called provider. Had an appt scheduled for someone to come look at my leaking roof. Appt was scheduled for 8/15/14. Was called on 8/14/14 and asked for more clarification about the issue I was having. After providing more detail I was told that no on would come out friday because the sales person that was scheduled to come out has the job of selling me a new roof and I don't need a new roof. I was told someone could likely come out on 08/16/14 but I would get a call b... read more
Business response:
Frst of all my apologies that you did not receive the level of service you should expect from Lyons Roofng. It is my belief that feedback like this should be a learning experience for us. That being said, would you mind contacting me directly to provide additional information. Here at Lyons, we don't do anything on paper, in order for an appointment to be set, we have to set up a record in our system and I can't locate your record based on address or name. Additionally, the system automatically sends out a confirmation email... read more
Frequently asked questions about Lyons Roofing
How is Lyons Roofing rated?
Lyons Roofing has a 4.6 star rating with 1,381 reviews.
When is Lyons Roofing open?
Lyons Roofing is open now. It is open 24/7.