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Madison Reed Hair Color Bar Fairfax, VA
- Hair Salons
- Fairfax, VA
About this business
Location details
2921 District Ave, Unit 130, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Fairfax Station location=NOT for natural course hair sis. Only one stylist trained to blow out ethnic hair? No bueno. Color was okay but did not last because my hair grows fast. Customer service was okay. Only went because a friend recommended them. Never again.
Business response:
Hi Nayo, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Finally, I decided to try this service. So, on Monday, I walked in and standing there for about 5 min without any greeting. There was a gentleman who was helping a lady to setup her next appointment. Somehow the system had a glitch or something, another gentleman came over to help his colleagues. Another five minutes went by, still no one acknowledge my presence. There were no customers getting service at the time. Is saying "hi" so difficult?
Business response:
Hi Kate, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Do NOT use this business. First experience, they cancelled my appointment the day of. I received a text message saying they were short staffed and that my appointment had been cancelled. When I tried to call someone on the phone, nobody ever picked up. I was left high and dry as I had an event to attend that night which was the reason I was getting my hair done. Stupidly, I decided to give them another opportunity and scheduled another appointment. This time, I had to cancel and did so with three days notice which is well ... read more
Business response:
Hi Kim, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This an update to the review. I don't know who gets hair dye out in two light washes.... Who??? That's the protocol there and the washers truly and frankly don't care how you leave the bowl. They met their quota. I could feel the dye in my hair and on my scalp. I took it upon myself to finish the wash and loads of black dye were on my hands within the shampoo suds. The washer was like "I don't see the dye in suds." ... me: oh word?!?!? Like are you serious right now? You could literally see my new hair line create... read more
Business response:
Hi Ali, We really appreciate you taking the time to not only use our product but provide us your valuable feedback. We want to make sure that you have the best coloring experience possible, so if there is anything we can do to make your experience better we always want to know. We’ve shared your thoughts with our team, and you can be sure we’ll incorporate your comments into the work we do to constantly improve our products and services. We take all customer feedback seriously as we want to ensure your experience with Madis... read more
Over processed my hair--lost sooo much hair in their DIY drybar post color. Salon offered no remorse. The one star is because the location is convenient and the products smell good.
Business response:
Hi Jess, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Terrible service. Inexperienced staff. Clearly they have too many customers and not enough staff, because the staff changes every three weeks. I have an annual membership and I plan to not renew. When I went in to get my hair blow dry today, the person doing the blow Dry was obviously stressed and overworked. She kept pulling my hair and rather than rushing out the notch she just kept pulling at them. It was so awful that I have to actually ask her to stop, brush the hair out, and 10 continue with The blow dry. Remember that... read more
Business response:
Hi Bipoc, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
I came in to get my roots touched up and refresh my blonde. I told the stylist what I was hoping for (a shadow root) and she told me she didn't know what I was talking about and insisted we try something else. It became apparent when I entered different lighting (I tried multiple lightings) my roots were turned a yellow-orange. I had to go to another salon and pay for a color correction because of the work this salon did on my roots.
Business response:
Hi Nikki, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
If I could give 0 stars I would. By far the worst experience I've ever had at a hair salon. My appointment was delayed by 15 minutes because they stylist first took a women who was late for her appointment, which then caused my appointment to be delayed. When I finally was brought back to the chair, he looked and said "I see you're booked for highlights today, unfortunately we are out of the powder to do the highlights so I cannot do your service today." I drove almost a hour for this appointment and for the salon to not che... read more
Business response:
Hi Anna, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
So, I left a review previously, and the owner responded "Send me your contact info here and I will make your next visit a 5-star". So far as I can see, there is NO WAY to send her a message through Yelp. Am I missing something? I was advised to send an email through Yelp, but no instructions as to HOW.
Business response:
Hi Nancy, we're saddened to hear this about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Fairfax, VA
How is Madison Reed Hair Color Bar Fairfax, VA rated?
Madison Reed Hair Color Bar Fairfax, VA has a 3.8 star rating with 305 reviews.
When is Madison Reed Hair Color Bar Fairfax, VA open?
Madison Reed Hair Color Bar Fairfax, VA is open now. It will close at 7:00 p.m.