This profile has been claimed by the business owner or representative.
Madison Reed Hair Color Bar Fairfax, VA
- Hair Salons
- Fairfax, VA
About this business
Location details
2921 District Avenue, Unit 130, Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
good stylists, but color low key washed out after the first shower... i had blond money pieces in the front and changed it to caramel, waited a few days to wash my hair and when i did the tub turned orange from everything washing out and i am now back to blond... so basically a waste of money
Business response:
Hi Alexa, thank you for taking the time to send us this feedback. We would like to apologize for your color shampooing out so quickly and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
This location has the worst service! They have no management and even though I had an appointment I was seen 30 minutes late while it appeared all the other clients were being taken car
Business response:
Hi Susan, thank you for taking the time to send us this feedback. We would like to apologize for the long wait time and we want to make this right. Our team will be reaching out to you shortly to take care of you.
So I am a black women that learned a long time ago that places like the Hair Cuttery, Bubbles, those "mainstream" salons that like to put up "diverse" pictures really do not want my hair type in their salon. However i tricked myself into believing maybe that had changed, maybe the ethnic pictures in the salon now mean something, maybe the flowery sayings on the walls about making every women feel beautiful would lead to a different experience. So with this in mind I booked my appointment at Madison Reed. I will freely admit ... read more
Business response:
Hi Stacey, thank you for taking the time to send us this feedback. We would like to apologize for your experience. We should all be trained to work on all hair types and if not should be receiving training to ensure we do, we will be sharing this with the team as a training opportunity, and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Incompetent staff. Don't trust them with your hair color, please it is not worth!! They told me to come back because I needed another type of service. When I came back, I was told they could not do it. Why did they not figure that out when i had my consultation? Imagine wasting a trip TWICE, not being able to get your hair done before a special event, and taking a day off for the service only to get declined. The manager simply just says "I understand" but really does not care enough.
Business response:
Hi Red, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Fairfax Station location=NOT for natural course hair sis. Only one stylist trained to blow out ethnic hair? No bueno. Color was okay but did not last because my hair grows fast. Customer service was okay. Only went because a friend recommended them. Never again.
Business response:
Hi Nayo, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Finally, I decided to try this service. So, on Monday, I walked in and standing there for about 5 min without any greeting. There was a gentleman who was helping a lady to setup her next appointment. Somehow the system had a glitch or something, another gentleman came over to help his colleagues. Another five minutes went by, still no one acknowledge my presence. There were no customers getting service at the time. Is saying "hi" so difficult?
Business response:
Hi Kate, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Do NOT use this business. First experience, they cancelled my appointment the day of. I received a text message saying they were short staffed and that my appointment had been cancelled. When I tried to call someone on the phone, nobody ever picked up. I was left high and dry as I had an event to attend that night which was the reason I was getting my hair done. Stupidly, I decided to give them another opportunity and scheduled another appointment. This time, I had to cancel and did so with three days notice which is well ... read more
Business response:
Hi Kim, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This an update to the review. I don't know who gets hair dye out in two light washes.... Who??? That's the protocol there and the washers truly and frankly don't care how you leave the bowl. They met their quota. I could feel the dye in my hair and on my scalp. I took it upon myself to finish the wash and loads of black dye were on my hands within the shampoo suds. The washer was like "I don't see the dye in suds." ... me: oh word?!?!? Like are you serious right now? You could literally see my new hair line create... read more
Business response:
Hi Ali, We really appreciate you taking the time to not only use our product but provide us your valuable feedback. We want to make sure that you have the best coloring experience possible, so if there is anything we can do to make your experience better we always want to know. We’ve shared your thoughts with our team, and you can be sure we’ll incorporate your comments into the work we do to constantly improve our products and services. We take all customer feedback seriously as we want to ensure your experience with Madis... read more
Over processed my hair--lost sooo much hair in their DIY drybar post color. Salon offered no remorse. The one star is because the location is convenient and the products smell good.
Business response:
Hi Jess, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Fairfax, VA
How is Madison Reed Hair Color Bar Fairfax, VA rated?
Madison Reed Hair Color Bar Fairfax, VA has a 3.8 star rating with 316 reviews.
When is Madison Reed Hair Color Bar Fairfax, VA open?
Madison Reed Hair Color Bar Fairfax, VA is open now. It will close at 7:00 p.m.