Madison Reed Hair Color Bar Fairfax, VA

Karen C. 

on Yelp

a year ago

The service was fine. If you go on a weekend plan an extra 30-45 minutes for parking. I drove around forever looking and basically had to wait in a garage for a space to open up. Too much hassle! 

Lily P. 

on Yelp

a year ago

Extremely poor management and zero customer service at this location, 2921 District Avenue in Fairfax, Va. It was my second visit to this location, and while there was a miscommunication between the hair stylist and me, the manager did ABSOLUTELY nothing to offer any type of resolution. There was ABSOLUTELY no acknowledgment that the stylist failed to convey important information about this second appointment. Mind you SHE SCHEDULED THIS RETURN VISIT IMMEDIATELY AFTER THE COMPLETION OF MY 1St VISIT 6 weeks prior. I understan... read more

Shanell M. 

on Yelp

a year ago

I wanted to take the time to write a review because I think this hair coloring concept is a great one but customer service is incredibly important no matter what. I was thrilled to grab an appointment online only days in advance of my appointment. Due to health reasons my grey hairs are growing at an exponential rate and were starting to make me feel self conscious. Therefore I decided to give this a try. This was very much a no frills or flips experience. At the beginning of the appointment, the hair colorist took a bef... read more

Liz F. 

on Yelp

a year ago

Just had a very frustrating experience at this location. I arrived 10 minutes late to an appointment (just for roots/self-drying) and was told they couldn't take me as they were backed up. I had driven 30 minutes and booked a babysitter to make this appointment, so I was pretty upset as I thought a 15-min grace period was standard and I had texted the location I would be late ahead of time (to no response). When they told me they couldn't take me, I asked what their late policy is for future reference, and the woman at the... read more

Mina G. 

on Yelp

2 years ago

I have been going to this Salon @ Mosaic in Fairfax, Virginia since they opened and have gone through numerous managers and even when they did not have one . Staff is extremely professional and friendly and I can't say enough of my pleasant experience. However now they have hired a new manager who is VERY RUDE and UNPROFESSIONAL. She practically screamed at me when I showed up 10 minutes early to my appointment ( which I always do to make sure I am on time and don't mess the stylist schedule) walked to the back " good mornin... read more

Alexa Z. 

on Yelp

2 years ago

good stylists, but color low key washed out after the first shower... i had blond money pieces in the front and changed it to caramel, waited a few days to wash my hair and when i did the tub turned orange from everything washing out and i am now back to blond... so basically a waste of money 

Susan W. 

on Yelp

2 years ago

This location has the worst service! They have no management and even though I had an appointment I was seen 30 minutes late while it appeared all the other clients were being taken car 

Stacey G. 

on Yelp

2 years ago

So I am a black women that learned a long time ago that places like the Hair Cuttery, Bubbles, those "mainstream" salons that like to put up "diverse" pictures really do not want my hair type in their salon. However i tricked myself into believing maybe that had changed, maybe the ethnic pictures in the salon now mean something, maybe the flowery sayings on the walls about making every women feel beautiful would lead to a different experience. So with this in mind I booked my appointment at Madison Reed. I will freely admit ... read more

Roanne C. 

on Yelp

2 years ago

Incompetent staff. Don't trust them with your hair color, please it is not worth!! They told me to come back because I needed another type of service. When I came back, I was told they could not do it. Why did they not figure that out when i had my consultation? Imagine wasting a trip TWICE, not being able to get your hair done before a special event, and taking a day off for the service only to get declined. The manager simply just says "I understand" but really does not care enough.