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Madison Reed Hair Color Bar Fremont
- Hair Salons
- Fremont, CA
About this business
Location details
43820 Pacific Commons Blvd, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had a terrible experience with management. I arrived for my appointment at 4:30, but the location was short-staffed--there were six clients, including myself, waiting for hair services, and only two employees available. I ended up leaving at 7:30, which is unacceptable for just a root touch-up and blowout. I almost left without getting my blowout done because I felt awful about keeping the employees there longer than necessary. As a result of this experience, I am canceling my membership. The way the employees are treated ... read more
Business response:
Hi Joanna, thank you for taking the time to send us this feedback. We would like to apologize for your recent experience and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
So, today I had an appointment at the Fremont Madison Reed. Mgr. Stephanie and I could not agree on how to proceed with what I (the client) wanted done to MY HAIR. I explained I was not upset with cost. I was fine with pricing. But here's what I did not appreciate. As the client in the chair at a salon, I have minimum expectations. But above all is that the professional doing my hair, listens to what I WANT, then assist me in achieving that beauty goal. It is, THE JOB. However, I wasn't greeted upon entering. It was f... read more
Business response:
Hi Kim, we're saddened to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.
Awful servic and not true to what they say. Waited for my appt get there and they say they can't do it. on the sight it says all over color and highlights and she said they don't have toner for blonde platinum highlights. So disappointed .
Business response:
Hi Dianne, we're so sorry to hear about your experience at the Hair Color Bar, we do have limitations to what is possible depending on starting point. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
I had book appointment and due to accident traffic was bad, so I called I am running late. After reaching 15 min after my appointment she said she can not take me as they have 10 min grace period. Okay I understood that but why they didn't mention this when I called for running late. I drove 45 min and had to come back without getting any service. I will never book any appointments with them. They could easily mention this with text reminder.
Business response:
Hi Pooja, we're so sorry to hear about your experience with the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
Went to Fremont branch a month ago, big expetations and spend almost $200 with color, blowout , bought 1 box color to go. I noticed my hair at the back is still the same with my old color are still there, meaning it didn't color as you go deeper to check. It supposed to cover the old one's and I can do better than this next time. I will not go back this place . Not for me.. not satisfied..
Business response:
Hi Marlene, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Went to Fremont branch a month ago, big expetations and spend almost $200 with color, blowout , bought 1 box color to go. I noticed my hair at the back is still the same with my old color are still there, meaning it didn't color as you go deeper to check. It supposed to cover the old one's and I can do better than this next time. I will not go back this place . Not for me.. not satisfied..
Business response:
Hi Marlene, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
4/5/2024: It has been about 2 weeks since I posted my review about this shop. The manager responded saying someone will reach out to me and get more details about my experience. Have not heard a peep from anyone! I do not appreciat that I was used as a "guinea pig". I'm a frequent customer and they usually do a decent job on my roots and highlights. Today they had a new person to wash my hair which I don't think she knows what she's doing. The lady watching her just corrects her by talking without any regard for how I am d... read more
Business response:
Dear Rica, Thank you for providing us with your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit regarding the issue with the shampoo. Rest assured, our team is committed to resolving this matter promptly. One of our representatives will be in touch with you shortly to assist you further.
TLDR. Ugh do not come here if you're on a time crunch. It's probably my fault for scheduling back to back appointments but sheez I wanted it to work out. I drove from SF & the Madison Reed there didn't have any appointments this weekend. And I desperately needed my roots touched up. I scheduled a 3pm appointment for just the roots and I had a 4:30pm appt for a facial just 5min away. I came in 5 min early in hopes I can get started early but the lady who checked me in said the person doing my hair was at lunch and she'll... read more
Business response:
Hi Elizabeth, thank you for taking the time to send us this feedback. We would like to apologize for the delay in your service start time, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I paid for full highlights and I got just partial highlight, they just placed them on top of my head not all over.
Business response:
Hi Lala, thank you for taking the time to send us this feedback. We would like to apologize for not getting the full service you paid for and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Frequently asked questions about Madison Reed Hair Color Bar Fremont
How is Madison Reed Hair Color Bar Fremont rated?
Madison Reed Hair Color Bar Fremont has a 4.5 star rating with 308 reviews.
When is Madison Reed Hair Color Bar Fremont open?
Madison Reed Hair Color Bar Fremont is closed now. It will open at 10:00 a.m.