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Madison Reed Hair Color Bar Fremont
- Hair Salons
- Fremont, CA
About this business
Location details
43820 Pacific Commons Blvd, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Went to Fremont branch a month ago, big expetations and spend almost $200 with color, blowout , bought 1 box color to go. I noticed my hair at the back is still the same with my old color are still there, meaning it didn't color as you go deeper to check. It supposed to cover the old one's and I can do better than this next time. I will not go back this place . Not for me.. not satisfied..
Business response:
Hi Marlene, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Went to Fremont branch a month ago, big expetations and spend almost $200 with color, blowout , bought 1 box color to go. I noticed my hair at the back is still the same with my old color are still there, meaning it didn't color as you go deeper to check. It supposed to cover the old one's and I can do better than this next time. I will not go back this place . Not for me.. not satisfied..
Business response:
Hi Marlene, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
4/5/2024: It has been about 2 weeks since I posted my review about this shop. The manager responded saying someone will reach out to me and get more details about my experience. Have not heard a peep from anyone! I do not appreciat that I was used as a "guinea pig". I'm a frequent customer and they usually do a decent job on my roots and highlights. Today they had a new person to wash my hair which I don't think she knows what she's doing. The lady watching her just corrects her by talking without any regard for how I am d... read more
Business response:
Dear Rica, Thank you for providing us with your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit regarding the issue with the shampoo. Rest assured, our team is committed to resolving this matter promptly. One of our representatives will be in touch with you shortly to assist you further.
TLDR. Ugh do not come here if you're on a time crunch. It's probably my fault for scheduling back to back appointments but sheez I wanted it to work out. I drove from SF & the Madison Reed there didn't have any appointments this weekend. And I desperately needed my roots touched up. I scheduled a 3pm appointment for just the roots and I had a 4:30pm appt for a facial just 5min away. I came in 5 min early in hopes I can get started early but the lady who checked me in said the person doing my hair was at lunch and she'll... read more
Business response:
Hi Elizabeth, thank you for taking the time to send us this feedback. We would like to apologize for the delay in your service start time, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I paid for full highlights and I got just partial highlight, they just placed them on top of my head not all over.
Business response:
Hi Lala, thank you for taking the time to send us this feedback. We would like to apologize for not getting the full service you paid for and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
This is the worst customer service experience I have had . Last time when I made the appointment- my message said I will be charged zero dollars because I have membership and once my services were completed - I was asked to pay for full services because it was not 6 weeks since my last visit . Shouldn't the website notify you about that when you are making the appointment? Today - AGAIN - my appointment was at 4 pm and I reached at 4.10 pm because of unforeseen traffic ( life happens to all of us! ) Stephanie Hankins the m... read more
Business response:
Hi Sheetal, thank you for taking the time to send us this feedback. We would like to apologize for the confusion surrounding your membership and any confusion about our lateness policy, as stated in the confirmation emails, it is 10 minutes, and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
15 min late policy doesn't matter to them. I called to let them know I'd be running late due to traffic. They explained they had a 15 min late policy and I was only 9 minutes behind and they told me they couldn't see me. I understand a policy and what not it's the matter that they can explain to me this on the phone I was within the grace period, and the matter that they treat me when I got there was extremely rude. I think it was a shorter lady with colored hair that turned me away when I tried to explain things to her she ... read more
Business response:
Hi Ruby, thank you for taking the time to send us this feedback. We would like to apologize for any miscommunication, our late policy is 10 minutes and we are sorry if you were given the incorrect information, we want to make this right. Our team will be reaching out to you shortly to take care of you.
I've been a madison reed customer for awhile now. I was super excited to get a madison reed in fremont. But it's been nothing but disappointing. A different problem each time I get my color done in fremont location. Today was icing on the cake....and not in a good way! All I was doing was roots - tell me why I had to make a commotion to be washed up. It was a 2.5hour appointment. Such a waste of my time. I will stick to my other madison reed location.
Business response:
Hi Parita, thank you for taking the time to send us this feedback. We would like to apologize for your experience with having to find someone to get shampooed and we want to make this right. We are reaching out in a direct message to assist further.
I generally go to Atelier Studio (Aveda salon) in San Jose, but decided to give this a try as they came recommend and I liked that they have a relatively natural product compared to most other brands. I would like to break down this review into two sections: the product and the service. The product itself seems pretty good. Time will tell how long it will last but I liked that they had a super black color available. The lady who put the color in my hair was knowledgeable and pleasant. It took a turn when an assistant wa... read more
Business response:
Hi Payal, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you?. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Fremont
How is Madison Reed Hair Color Bar Fremont rated?
Madison Reed Hair Color Bar Fremont has a 4.5 star rating with 285 reviews.
When is Madison Reed Hair Color Bar Fremont open?
Madison Reed Hair Color Bar Fremont is closed now. It will open at 10:00 a.m.