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Madison Reed Hair Color Bar Fremont
- Hair Salons
- Fremont, CA
About this business
Location details
43820 Pacific Commons Blvd, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
TLDR. Ugh do not come here if you're on a time crunch. It's probably my fault for scheduling back to back appointments but sheez I wanted it to work out. I drove from SF & the Madison Reed there didn't have any appointments this weekend. And I desperately needed my roots touched up. I scheduled a 3pm appointment for just the roots and I had a 4:30pm appt for a facial just 5min away. I came in 5 min early in hopes I can get started early but the lady who checked me in said the person doing my hair was at lunch and she'll... read more
Business response:
Hi Elizabeth, thank you for taking the time to send us this feedback. We would like to apologize for the delay in your service start time, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
I paid for full highlights and I got just partial highlight, they just placed them on top of my head not all over.
Business response:
Hi Lala, thank you for taking the time to send us this feedback. We would like to apologize for not getting the full service you paid for and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
This is the worst customer service experience I have had . Last time when I made the appointment- my message said I will be charged zero dollars because I have membership and once my services were completed - I was asked to pay for full services because it was not 6 weeks since my last visit . Shouldn't the website notify you about that when you are making the appointment? Today - AGAIN - my appointment was at 4 pm and I reached at 4.10 pm because of unforeseen traffic ( life happens to all of us! ) Stephanie Hankins the m... read more
Business response:
Hi Sheetal, thank you for taking the time to send us this feedback. We would like to apologize for the confusion surrounding your membership and any confusion about our lateness policy, as stated in the confirmation emails, it is 10 minutes, and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
15 min late policy doesn't matter to them. I called to let them know I'd be running late due to traffic. They explained they had a 15 min late policy and I was only 9 minutes behind and they told me they couldn't see me. I understand a policy and what not it's the matter that they can explain to me this on the phone I was within the grace period, and the matter that they treat me when I got there was extremely rude. I think it was a shorter lady with colored hair that turned me away when I tried to explain things to her she ... read more
Business response:
Hi Ruby, thank you for taking the time to send us this feedback. We would like to apologize for any miscommunication, our late policy is 10 minutes and we are sorry if you were given the incorrect information, we want to make this right. Our team will be reaching out to you shortly to take care of you.
I've been a madison reed customer for awhile now. I was super excited to get a madison reed in fremont. But it's been nothing but disappointing. A different problem each time I get my color done in fremont location. Today was icing on the cake....and not in a good way! All I was doing was roots - tell me why I had to make a commotion to be washed up. It was a 2.5hour appointment. Such a waste of my time. I will stick to my other madison reed location.
Business response:
Hi Parita, thank you for taking the time to send us this feedback. We would like to apologize for your experience with having to find someone to get shampooed and we want to make this right. We are reaching out in a direct message to assist further.
I generally go to Atelier Studio (Aveda salon) in San Jose, but decided to give this a try as they came recommend and I liked that they have a relatively natural product compared to most other brands. I would like to break down this review into two sections: the product and the service. The product itself seems pretty good. Time will tell how long it will last but I liked that they had a super black color available. The lady who put the color in my hair was knowledgeable and pleasant. It took a turn when an assistant wa... read more
Business response:
Hi Payal, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you?. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I visited this salon bc it is supposed to be the elite color salon. I did not have a great experience. Initially I tried to call the salon several times during business hours but nobody ever answered. That was the first red flag. But this was supposedly the premier color salon so I then visited it in person to ask about the color process since this was my first time ever coloring my hair. I was assured I was in good hands if I patronized their business. My consultation specialist told me my hair had red in it (it doesn't) an... read more
Business response:
Hello Jennifer, we are sorry your experience didn't meet your expectations at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Went in to ask a question and was received with awful service , and gave me weird looks like yea maybe I was dressed down but it doesn't give them the option to be rude.
Business response:
Hi Ceci, we're sorry to hear that you were received with awful service during your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
1) consultation wasn't great 2) I took appointment for full color but the stylist told me she will do gloss and root touch up. Did not tell me what the pricing is 3) she assumed I apply henna as I am of Indian origin. MR please provide bias training 4) application was poorer with stains on forehead salon. No one cleaned up the color on my cheek or neck 5) deep conditioning was offered but it was just a second that it was left on. A price tag of 12$ and how will a second make a difference Then the big price tag as glossing... read more
Business response:
Hi Gowri, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Fremont
How is Madison Reed Hair Color Bar Fremont rated?
Madison Reed Hair Color Bar Fremont has a 4.4 star rating with 259 reviews.
When is Madison Reed Hair Color Bar Fremont open?
Madison Reed Hair Color Bar Fremont is open now. It will close at 7:00 p.m.