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Madison Reed Hair Color Bar Katy
- Hair Salons
- Katy, TX
About this business
Location details
23501 Cinco Ranch Boulevard, Suite R-100, Katy, TX, 77494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
THIS IS NOT A SALON! This was my first time to visit. When I booked an appointment to touch up my roots, I also asked for a cut, and the receptionist laughed at me. "We don't do cuts." When I arrived for my roots I was informed that I did not book a blow dry and I could "do it myself" because they didn't have time. This was news to me. How can they confirm the color if they do not dry it? And why does it cost extra to dry it? I asked if they washed it, and I was laughed at once again by the colorist. She promptly sold me so... read more
Business response:
Hi Laura, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reply here with your name or email so we can reach out to assist? We hope to hear from you.
I'm sad to write this review as I had high hopes for the Madison Reed Color Bar. It was truly a terrible experience! The stylist did not listen to what I told her I wanted. She seemed to be unfamiliar with hair color in general and actually not even very nice. She barely answered my questions and seemed annoyed the entire time. She turned my hair dark, dark, dark brown - 3-4 shades darker than I came in with. When I said something about it, I was coldly told to have a seat in the foyer area. After about 10 minutes the manage... read more
Business response:
Hi Lori, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Color Bar and we want to make this right. I see that our team has reached out to you to assist and if you need anything else please do not hesitate to continue the conversation in that chain.
If you are expecting to have your gray hair covered, this is NOT the place to go! I tried to get them to fix it but they said their color only blends gray. The color caused my scalp itch. They claim to use no ammonia (PPD) but the DO use a substitute that is toxic. After researching, I found that Madison Reed uses toluene-2,5-diamine sulfate (aka PTDS), a common substitute for PPD, instead... The European Scientific Committee on Consumer Safety (SCCS) has classified 110 hair colorant chemicals into extreme, strong, and moder... read more
Business response:
Hi Denise, we're sorry to hear you experienced a gray coverage and sensitivity issue to our hair color. Based on the information provided here, we are unable to locate your account with us to be able to reach out and assist. Please reply here with your phone number or email and we'll be in touch as soon as possible. We also wanted to address your concerns regarding the ingredients in our hair color. Madison Reed hair color is free of ammonia, PPD, resorcinol, parabens, phthalates, gluten, SLS and titanium dioxide and compl... read more
I received a free color through yelp Elite RSVP. I can say that's I was not impressed with the service or the store. I hate to give a less that positive review but honesty is always the best policy. So if you are not familiar with Madison Reed (like me) you will find out that the company is really a do it yourself color line for at home. It's one of those annoying ads you see on Facebook or google and it is very gimmicky. They want you to sign up for scheduled shipping and it remind me of one of those scams that trick you i... read more
Business response:
Hi Shantel, we're sorry to hear you weren't fully satisfied with your Color Bar experience and we want to make it right. We appreciate you taking the time to share your feedback here. A member of our team will be reaching out to you to check in. We look forward to connecting soon.
Frequently asked questions about Madison Reed Hair Color Bar Katy
How is Madison Reed Hair Color Bar Katy rated?
Madison Reed Hair Color Bar Katy has a 3.9 star rating with 437 reviews.
When is Madison Reed Hair Color Bar Katy open?
Madison Reed Hair Color Bar Katy is closed now. It will open tomorrow at 10:00 a.m.